Things didn't go as planned from the start. I arrived at the property at 5pm and went to check in, but there was nobody there. I waited for 15 minutes before leaning over the counter and shouting "Hello?" No response so I went out to my car to get my stuff.. Went back in and there was still nobody around. I called the phone number listed on my reservation and no one picked up, just a"beep beep" the call was disconnected. Another customer came in and I mentioned I had been there for over 30 minutes and she called the same number and someone actually answered. The employee came out of the restroom about 5 minutes later. I already had my ID and Credit card I used to reserve the room on the counter. She swiped my card 7 times, asking me if I could give it to her again after each attempt. She then tells me not to worry, the issue wasn't with my card, it was their computer. She then said to tell the morning on duty person what happened if they asked. Once I got settled in the room, went to join the WiFi and my room number/last name was not in the system. Used my hotspot. At 6am, I was awakened by someone trying to come in the room. They tried several times but didn't say anything. Fell back asleep and was awakened again 30 min later when someone again tried forcing the door open. Then the phone started ringing so I got up and went to the desk to ask why they were trying to get in my room. I was told their system had showed that I had checked out already! Horrible!

It was fine, comfortable and all but the people upstairs were apparently jumping up and down all night until after midnight. We didn't call but it was really loud. I would think somebody would have noticed. Also... lots of HAIR everywhere. Things looked clean but there was hair on the sheets and towels. Maybe an issue with the dryer, or need some dryer sheets? I've stayed at other Candlewoods before and this one didn't quite measure up. Love the room layout though!

This was a very nice stay! The room was excellent.

The room was better than expected. Very clean and spacious.

The room was beautifully decorated and the layout great. Unfortunately, the whole room seemed damp. The two AC units were both on and seemed to be working (the air temp was cool). But the floor was “sticky” not because it wasn’t clean, but because it was damp. The same was true of the furniture and bedding.

Staff was excellent! Friendly and helpful. The issues are with the run down condition of the property and the carpet in our room was filthy. Our feet and socks were black from the filth.

It was a decent place to stay with mostly nice staff, except one lady who lied to me at the desk, twice. Nice lip.They probably know exactly who im referring to. Other than that, and the carpets needing some shampoo, it was fine. I appreciate the two nice staff members who welcomed us and showed us around upon check-in. I helped you out with the crusty showerhead that was in the room by soaking it in cleaner and scrubbing it, as it didnt work when we got there. There was so much build-up on it, the lever wouldnt even move. This was in a handicapped accessible room, which should'nt have happened. Someone in a wheelchair or disabilities should NOT have to ask for an operational shower, they have enough to worry about already. I hope its better for the next guest...I made sure it was for you. Thank you, and you're welcome. I left it cleaner than i found it, No offense intended. 😘

Quiet and clean