Great service, location, and rooms.

The only good thing about this hotel is that it is a super close walk into the Carcassonne wall. When we checked in, the lady at the counter was not very nice. We had three rooms in this hotel, and one of the rooms wreeked of cigarette smoke. I went to the counter to complain, and she reluctantly gave me another room and kept asking if I used the bathroom in the room that smells like cigarette. The air conditioning did not work in all three of the rooms and I went down to discuss it and she told me some BS story that they all had to be on at the same time to work, and that it was cool enough outside and just open the window. The windows have no screens so bugs come flying in at night with a light, but it was so sweltering in the room that I had to go buy a fan and leave the windows open all night and listen to the loud cars drive by and bugs flying i’ll my room. there were stains in the ceiling and mold in the bathroom. The mattresses were sitting on low pedestals which were almost on the floor. The shower and room were dingy and there was almost no water pressure. The mattress just had a flat sheet laying over the top of it and no top sheet. A good attitude goes a long way and the receptionists attitude fell super short. If I had it to do all over again, I would not have stayed here.

Went to drop bags off , closed at 2pm no answer to bell or phone - ended up booking another hotel as it looked awful also

Very good place

The hotel is properly looked after and well cleaned. The location is excellent, close to the citadel itself and only a 15 minute walk to the town centre. I would definitely recommend this hotel for cleanness, comfort and location.

Wow! Talk about great value for your money! Great space, great location, great front desk service! Top notch! Very impressed.

We had arranged ahead of time for a late check in, but I had not been sent the instructions for how to retrieve our keys. When I called the emergency number, I was rudely informed that I was an idiot for expecting anyone to help me at 10pm, when reception closed at 7 and I was out of luck (my paid reservation was not going to be honored). Then 5 minutes later, mysteriously, I got a text with the instructions and got into our very large, sparsely furnished 2 story apartment. There was a double futon couch in the main room, a small kitchen with a table, 4 chairs. Upstairs, was the bathroom and master bedroom- no windows in either, and it was very hot, but the a/c unit was pouring out water as well as cool air, so we had to turn it off or risk ruining the floors. We sure were not going to call the emergency number again!! The location was great, so close to the Carcassonne walled city! The breakfast in the morning was also very nice. They were happy to let us leave our luggage, but reception closed from 12-2 for lunch and we would have been unable to retrieve our bags during that time.

The internet connection is good. Well located, 8 min walk from the medieval city of carcasonne . Other than that, unfortunately, everything was bad. This shouldn't be classidied as a hotel. It is more of a guest house. I took their more expensive rooms. It was old and run down. Certainly did not look lole the pictures (which were probably taken 20 years ago). The furniture seems to have been purchaed at a flea market. In regards to the reception I arrived a little early so my room was not reay. That was fine as i was able to leave my bags in the lobby (they did not have a closed off room for luggage). When i came back at 15:00, the hotel was closed (ive never seem a hotel close down). I had to come back. The clerk forgot to tell me that they close between lunch and 15:30. She mentioned it when i made my check in when thenroom.was ready at 1530. Not sure why they close for half the day.... In the room. Again, very old and not really clean. They had a small safe, only large enough for a passport and camera . Was bot able to put my tablet in it. I left my passport and keys but them found put that it was not working anyways....juat not perperly properly maintained. On the bright side, the bed , although old, was confortable.

Great Stay. Arrived late; got clear instruction from Audrey on how to get the key. Allowed (thanks!) to keep the bicycle in the 1-bedroom apartment. Apt is clean and spacious. Highly recommended.

Smooth and easy transaction

Was on ok stay, just the WIFI needs to be improved.

France problem with train make dificult to be in time 800 pm to you hotel. Was close and very frustrating thanks to a guest to help us to get in. We are aware from other people the same thing happening , that makes the existence poor.

I liked the way the property is set out, and the helpfulness of the staff.

I liked the spaciousness of the apartment, and it was very clean. We also enjoyed the breakfast. The location was good as well. Was surprised that there were no towel racks or hooks in the bathroom.

Adonis was a pretty basic experience, but it was fine for one night and the location was perfect for exploring the old walled city. The room was a good size and had a little kitchen, which we didn't use. The bed was large enough but the mattress was very thin, making the bed pretty hard. Very nice breakfast, included in our price. Paid extra for parking, but they let us keep the car there well after checkout time while we went to exploring. Much appreciated.

The appartment was very clean and tidy and overall in good condition. Breakfast was good. Only fault was lack of a kettle in the room unless you acquired one from reception, at a cost, i presume. Staff freindly and very helpful. Close proximity to the old city a plus, with a short but ascending path to city gates. Value for money really.

The rooms are big, I had enough space for me and my kids. The things I did not like is the fact that the kitchen was not working properly (not able to cook), and there is no soap to wash the dishes (it has to be purchased at the front desk).

Hotel was great and accommodation was good. We had problems with rooms but solved by good attention by staff. Hotel a little out of village but no problems really as it was also very near medieval cite.

Amazingly quiet and with even more amazing air conditioning! Excellent location. Great breakie, too! Clean, comfortable, with additional perqs!

NO TENIA LA HABITACIÓN AIRE ACONDICIONADO, HACIA MUCHISIMO CALOR. TAMPOCO TENIA EL CUARTO DE BAÑO SECADOR PARA EL PELO

Good location. Comfortable bed. Apartment was clean and had everything you needed for simple meal preparation. Fridge in kitchen handy for wine.

Nice place with a kitchenette and a slight view of La Cité. There is an outdoor area equipped with lounging chairs. It’s a short walk to get within the walls of La Cité and a bit of a long walk to the train station. There isn’t much directly near by. The room was comfortable and spacious. It was a bit noisy though like constant electrical humming and the vent in the bathroom.

The location of this apartment complex is excellent, 5 min from The Aude gate. But the staff (while friendly) were really incompetent. Forgot my wake up call, booked a taxi with a 15 euro markup. No cleaning staff during your stay and no washing fluid or wash cloth for kitchen. Really not great. It was cheap, but no extr thought of any kind for the guests.

Pros: good price/quality ratio, kitchen, bathtub, air conditioning, locationCons: -

The room was smoky. The town was nice but quiet.

Fantastic quiet location near to river Aude and with lovely views to the, lit up at night, Carcassonne castle and with a Castle entrance nearby, although closed due to fallen tree on this occassion, but Barbican entrance, possibly an easier route, not too far away. Room was warm with aircon and reception friendly and efficient although €9.50 for breakfast wasn't too tempting. The main room was large, but lacking in furniture so felt strange with a lot of empty space - the sofa bed was comfortable to sleep in but terrible to sit on, thankfully the dining chairs were comfortable. The kitchen unit was small, but useful, but there were a few issues with the light bulb blown at the entrance and the light/fan hob hood switch also broken. The bathroom had a heater which worked well and the main room as well as bedroom had TVs, although it was not possible to set version original and one remote probably needed new batteries. Overall the room was good value for a 2 night stay, but with a little attention it could be special and somewhere where you would want to stay longer.

Lovely place. Friendly staff. Will definitely be back.

Nice and spacious. Comfortable with a useful kitchen. Convenient to the walled city. WiFi was good.

Excellent location to citadel 5-10 mins walk to old city center nice lobby nice out door seating area and parking friendly reception staff especially the young girl who was bubby and engaging studio apt basic but functional with a/c bathrooms need a little attention hand held shower head putting a bracket on wall to hold shower would make a.diffrence only real down side is the beds mattress harder and more solid than the medieval fortress be aware if flying from Glasgow reception is closed.between 12-3 Glasgow flight lands at 1145 transfer shuttle will.get u there for.12.30 but u won't be able to get.in to the building u require a code.which ull get.at 3 3.30 when u check in so u can be stuck out side in any weather easy solution would be to give these guest code.in advance.and at least they can sit in reception or out side get a drink or use the facilities if they've been traveling for a.while all in all for what we paid it covered all the bases especially location for a 4 day stay

Nice convenient location ideal for a short break.good for small families & self catering breaks

Stayed for two nights, two adults and two children. Rooms are basic but spacious and having a small kitchenette with a fridge is very useful. It's within easy walking distance to the old city and the Castle, that's well worth a visit.

Disappointed with duplex apartment a bit sad looking and soleless