A lovely overnight stay for my husband’s birthday. The hotel is full of history and is very interesting. Adams restaurant was excellent.

Incredible service and a stunning venue. Absolutely picturesque.

Excellent facilities and service

Stayed in the "club house", room seemed tired in need of a refresh. The toilet bowl was not well cleaned and hadn't been for some time you could the accumulation of muck where it flushes away, surely a bit of strong bleach would tackle that. The breakfast was an ridiculous mess from start to finish, had to queue to get seated for 10-15 mins as they didn't have enough tables to accommodate everyone. The staff were run off their feet and would bowl through making you give way to them in the very narrow floor areas between tables. The hot foot was completely depleted in need of replenishment, no eggs, no hashbrowns, no sausages. Poor organisation by the staff here, it can't be that difficult to keep an eye on the levels and have replacements cooking and ready to deploy. The spa was extremely tired, the wood was falling apart in the sauna, the pool area needed new tiles. My local "everyone active" public swimming pool is more luxurious. Very disappointed. The redeeming feature - The grounds are spectacular and the main house has a lovely historic character, it's a shame it's let down by the poor organisation, service and quality of the rooms.

Such a beautiful dog friendly hotel, staff are amazing and so friendly

The prices are exorbitant, and the service is one-star hotel standard. Everything is old. The taps are leaking. The toilet is black from dirt and old age. The food is poor. Cutlery and plates of the twentieth century. The staff don't say hello. At the reception, they give wrong information. They gave me a cheaper room than I paid for. Instead of a king-size bed, I was placed in a room with a double bed. I'm very upset.

Beautiful property and accommodation. Everything was perfect for 4 adults and 1 child. We had two rooms which were very spacious, well anppointed and clean. Had the full breakfast every morning of our 3 day stay. Dinner one night. Delicious food and excellent service in the restaurants. Excellent service at the front desk also. Everyone was very friendly and helpful throughout.

The service here is outstanding, very friendly staff willing to go above and beyond to assist you in every area. We were offered an upgrade due to being on crutches which was greatly appreciated and our room was beautiful but perhaps a bit basic in comparison to similar hotels we’ve previously stayed at. The junior suite does have a separate sitting area which would be wonderful on a longer stay. The grounds are stunning and our bed was very comfy and we had a good nights sleep despite there being no air con in the mansion itself (provided with fans that did a good job tho). The biggest disappointment for us though was the breakfast. Breakfast was included in our package but the service we received was terrible. We waited 30 minutes for coffee to arrive. There were no clean glasses, no clean plates, the spoons tasted of metal. It was just pretty disappointing given the cost of the stay and the fact that we’ve stayed at premier inns with better breakfast!! Apparently the fact we were upgraded means we should just accept the poor service- this is what I was told when I made a complaint! We wouldn’t stay here again on balance, as I can say we felt the staff were brilliant and it had lots of positives but the breakfast and customer service really let the hotel down.