Staff was very courteous and helpful. Room was great. Recommend.

An excellent and comfortable property, well located, with friendly and helpful staff.

It was pleasant and the staff were helpful

Good service at the reception desk though we were charged tourist tax twice for one person. Good hotel in a good location.

Clean, comfortable, convenient. A lovely stay, breakfast was delicious.

Great property. Provided lots of recommendations for sights in town and traveling to Verona.

Very polite service, very helpful behaviour

I was about to give one more star to this hotel but at the checkout, surprise, the white lady said I haven't paid... I replied I had already done so... She said no I hadn't pay. Then she also mention the city tax... I said I paid everything already including the city tax... Then, and only at that moment, she started to check her record and she said oh you paid. Then she said people can make mistake. I said yes, but she should have checked first before she replied and insisted... Now I remember this very same lady made me wait 10 min to get the key when I was tired getting back from outside because she was busy talking... It's a pity these things happened. It's also pity the hotel put this kind of people at the reception. I guess she may also don't like Asian people, not too say she hate them. Other people are nice and hotel is quite good, well renovated and good breakfast. The price is too high compared to the room, service and breakfast. I would not come back here again. If you can choose, go to another hotel. And don't forget, beware at the checkout if you have already paid. Keep you receipt ...