I was charged 2 times for my stay, and I have yet to be reimbursed for the over payment.

We stayed for a night. In our studio room, the entire front of one of the cabinets was off and the door knob fell off the bathroom door. To say the least, it is very outdated. However, the staff was nice and the room and sheets were all clean

Handicap room with roll in shower was perfect Full size fridge with microwave and two burners was perfect Free washer and dryer was perfect Excellent treadmill and free weights were perfect Friendly accommodating front desk staff were perfect I would stay there again

It was a great stay. Rooms was clean and the staff was very helpful and polite. I’ll always come back.

I had high expectations, since the last candlewood I stayed at was really nice overall. This was the opposite of what i was expecting. The first room we got put into wasn't bad but the microwave was broken. They moved us to another room but this one was super dirty, microwave was messed up and the heating system was broken. We were soo disappointed.

Really enjoyed my stay the facilities were awesome esp the washer/dryer being free.

Just another generic hotel off the freeway. It was fine. Kitchen range did not work to heat a pot of water. When someone walked down the hall the floor in our room vibrated.

The staff was very helpful. There was an issue of an extra charge on my card, but they got it cleared up right away.

This is my second time staying here. I really enjoy the full size fridge, the accommodations for all the rooms, the gym and etc. This is a great location for me each time I come here.

Stayed for work. Always stay here

The staff was nice but the room was not. There was an overwhelming musty smell because the carpet was wet in front of the air conditioner and there was a cockroach on the wall. Bed was clean and comfy.

Excellent

Staff was very pleasant!

There were roaches in my room

My stay with Candlewood Suites was very unpleasant. I was not able to relax or rest for the drive I had ahead. Even though I was able to checkin at 2pm instead of 4pm, they didn’t have the room I paid for nor did they offer a reduction in rate. When I entered my room, the air conditioner had been turned off completely which made it extremely humid in the room. The room also smelled very strongly of fish or seafood. Very nauseating. Because of how tired I was, I used the Lysol and Clorox wipes I always carry to mask the smell. Luckily for me I brought those because the cleanliness was terrible. I believe the only thing that was clean was the bedding and the even then top comforter smelled bad. The bathroom was absolutely disgusting and had urine all over the back of the toilet. There was trash under the reclining chair as well, so you could tell the room wasn’t throughly cleaned. On top of all of this, our neighbors beside us had children who screamed and yelled until around 1am. The neighbors above us thumped on the floor all night, waking me up every hour. You’re probably asking why I never complained? Well some folks aren’t confrontational… however I do feel it’s important to write this review and warn those who may consider staying here. I paid $210 for one night. At that price, the experience should have been much better.

The customer service was outstanding. All of them were competent, welcoming, and accommodating to my needs. They even loaned me an umbrella when it was raining, unlike other hotels in which I have stayed.

very nice room very clean very quite

The room was clean and well kept up.

The manager was very nice and accommodating to me and boyfriend.

We had the best stay here. Our room was very clean and staff were extremely friendly. Highly recommended.

Nice and clean

I’ve stayed there before and I have to say that it’s very quiet and super clean. You can smell the freshness in the hallway. They’ve done some much needed upgrades since my last stay. The front desk people were very nice and courteous. That will be my return to hotel for all future stays. Now if they can get a pool.

Check in was great, room clean staff friendly

Was gross and dirty

location

Nice clean area and nice staff,room was excellent

Beds are small and pillows are too small. All else is above average.

I made the reservation on November 24, 2022, @ 8:45 pm and got confirmation from Expedia @ 8:57 pm. Went to Candlewood to register for my room. An interior door was locked, a young girl come to the door to open the automatic doors. As we walked toward registration I told her I had a reservation. She proceeded to punch in a code to get behind the desk to look. Could not find it. I told her I just made it through expedia. She couldn't have happen because they are all booked up. Experia shouldn't have accepted the reservation. I would have to go somewhere else. Frustrated, I did go to Hampton on 511 USAA Drive 4 minutes away. Booking .com made the reservation and confirm the reservation when I arrive at about 10:00 or so greeted respectively as if they were waiting for me all night. Very warm reception. And not only that Candlewood put me as a no show. I'm currently requesting a refund from them and Capital Onemy credit card company. I ask them to check the security cameras between 8:45 and 10:00 pm. Haven't heard back as of yet Please help to end this matter.

Staff was friendly

I received a handicap room wasn't sure why made a complaint and the site where i booked it thru was no help but the hotel was nice and clean

Friendly staff, pet friendly, and room ok only because of ventilation, had strange smell, but was clean and the air conditioned worked really well. I would recommend.

It was a great stay and I would definitely stay again. Only inconvenient thing was a lack of an ice machine. I understand the extended stay logic of you have a fridge and you can make you own but if you check in late, it's tomorrow before you can freeze water to have ice in your room.