Bed comfortable and clean. Bathroom clean, powerful shower. Wallpaper hanging from wall and wall not painted after headboard rwmoved

We had a wonderful stay at The New Inn, very friendly and helpful staff. Gorgeous listed building, we stayed in the Lady Jane Grey suite with a massive 4 poster bed and a few quirky charms that you hope to find in a building as old as this. We highly recommend this hotel

2nd time weve stayed in new inn and wont be last clean, friendly and staff brilliant thanks once again

I have to say what a great central location, could not ask for more! Woke up a few times during my stay on both evenings, night porter wandering around at 4:30, kitchen popping on filters at 6:45 in the morning! Drain broke outside the bedroom window! I love stopping on old character building love the history. Staff lovely in the bar both days very chatty made to feel welcome. Room as much as it's cheap enough and cheerful the room could do with some love, badly painted almost everywhere, marks on most of the walls which is such a shame, owns could possibly do with having a look around at some of the rooms. As much as I've stayed on two occasions, it's just a shame the décor let's the place down.

On your site it said the hotel had parking. It does not and we had to park miles away. The chef was ill and we had no food

When checking in we were told that thet had not received our booking. Blamed it on Expedia. They offered us another room in one of ther owned hotels in the city. I stated that i was disabled and could not walk far but they said it was ony 2 mins walk.it was 5 min walk added to the 5 min walk from the car park to the original hotel made 10 minutes walk! Which i really struggled with . Very poor by Expedia or hotel.whoevers fault the booking is have no regard for customers.. M.Magee

I came to stay at this historic inn and the main building was quite nice. The staff were pleasant. However, the bedroom was pretty disappointing. It needs someone to take down the old wallpaper that has been painted on and is now peeling under paint. There is some water damage as well. The furniture was old but fine. The bed mattress was thin and it seemed like the sheets on the bed were too big for the bed’s size. For the price it was fair and I cannot wrong it too much. However, it is sad to see the shape of the room and it needs TLC. The pictures on the profile do not match what I experienced. I will say the bathroom was in good condition and a good size. Breakfast is very nice and the pub is as well. Close walk to a lot of where you really need to go and check out.

The history I read about the New Inn; the history recorded that the hotel dates back to 1455 when it was used by medieval pilgrims as a resting place. It also was a stable. My problem was the stairs I had to climb to reach my room on the second floor. There were two flights of stairs. The stair steps were narrow and uneven, difficult for me as I use a cane. In your advertising for the New Inn you should give your customers this information Breakfast was included in my and it was substantial. Their breakfast bacon was delicious.