Could be a better hotel: Their dinning options are few, and not every restaurant is opened everyday. Those opened are pricey for the quality of the food. Juices are not squeezed but from a can. Gross. The temperature inside the climatized areas is freezing cold, thus its impossible to stay there when the outfit wore is for a 35C hot weather... as its outdoors. But the lobby bar us not climatized, so unconfortable to be in.

10

need to replace old equipment

Close to airport and concert venue

Most restaurants were closed. It wasn’t worth the all inclusive food. Service was not good either. Will not stay here again.

Not at all

I like the club the playa.

Stay away from this hotel they make extra charge for valet parking and I arrive in taxi also they charge for Wi-Fi when they advertise as a free room humid employee rude never again I stay there

Is clean and a lot space

The property is huge & nice. They do not give you a map or tell you where things are. It was pretty hard trying to find things. Adult pool is on the other side of the hotel, building 1. There is no food there. Bartenders were friendly and fun. Pool is very boring! Meant for old people who want zero noise. Even the music at max volume is very low. The resort feels sad, not fun! We paid for all inclusive. IT IS NOT WORTH IT. Food is limited, we had to walk to the other side of the resort to the family pools for food, than back. I wanted water, I asked the front desk & they said I had to dial 0 from my room for it. Why would I pay 200 pesos for water to be delivered? That’s stupid! I paid $160 and I can’t get a bottled water without paying for room service to bring it to me? We went for breakfast on checkout day. We had to wait until 7 am to eat. We needed to leave at 7:30. no food until 7am. The most annoying thing is they want you to sign a bill after everything, even when you paid for all inclusive. We got tired of waiting for the bill and learned to just leave, don’t worry they come running then. They act like I’m leaving without paying! Worse all inclusive we have been too. Our room was Huge and nice. Too many buttons for lights, like 15-20. Our bed had sand in it & we had not gotten into bed yet. Blood stain on sheets. It was not old blood. It was still red! Taxi to airport took 30 min for pickup.

Hola

From the check-in to the amenities, everything was superb.

Not much to do around

Swimming pools.

Clean friendly staff

This property is an excellent place for vacation love .service is great all around is amazing loved it so much i am going and planing to go back already in no more that a month or two

Front desk staff, room service staff, laundry etc were unhelpful and most of the time confused and flustered. Club 89 is a joke and is not worth buying other than to be on a high floor. Lack of communication everywhere. Half the lamps didn't work and the toilet was malfunctioning constantly. Just really frustrating experience.

Everyone was very kind and courteous and our spa appointment was also delightful. We had a lot of fun.

Close to airport

Clean lobby and entrance and room. The service was hit or miss. Sometimes was really good and other times food was forgotten.

Bad service

We chose this hotel bc of its location adjacent to the convention center and bc it had an all inclusive opinion. However the all inclusive package is not like the ones at beach front resorts. There are more than half of the menu items that are not included and we were actually turned away feom one restaurant alll together. We were promised exclusive access to one lounge which was never even open

Unique: The property is huge, the corridor in front of the hotel is beautiful. The personnel is kind, the best is chef Alain Vazquez. The restaurant Carnivore has an oppressive decoration. What I liked (though for that price it was the least to be expected): the manager paid attention to our health situation (the hotel paid for the doctor's visit and medicine). He offered an extra night with no meals (!). What I didn't like: the food (my son and me got acute gastroenteritis after the first night), some personnel (one of the concierges was supposedly taking care of our situation but on the final day we got to know that the manager didn't even have the faintest idea of what had happened. The furniture is weary, there were no amenities open.

Poor service at reception.

El servicio de los meseros en el área de alberca es extremadamente lento y no está padre que una parte sea incluida en alimentos y otra no, aunq el servicio en restaurantes para cenar era muy bueno y la limpieza también estaba muy bien

The rooms temperature never gets better

Billing through Hotels.com got confused because I reserved two rooms for three people and once at hotel there were heavy surcharges for the adfitional person, in addition to more surchardes for the facilities. In other words the rate quoted me ended up being way less than paid. The hotel was’t cooperative and as a result We only stayed one night. In my room the Nespresso coffee machine wasn’t working properly, there were no cups and the safe wasn’t working either. The room smelled moldy. For a big group hotel that promotes itself as very superior that was entirely disappointing. Given the terrible tourism scene they should do better. I’m a frequent business traveller and i will never stsy with them again. BTW the atmosphere at their other Aca hotel, the Princess, is deleterious due to their silly Covid zeal. Visiting friends there for a conference was unpleasant.

The service was horrific, terrible, so much that on about two occasions we literally waited over an hour to receive our food. They completely forgot about our table. I do not recommend this property.

Big facilities for all the family . Slow responses from the staff

Me gustó mucho que puedes visitar tres playas diferentes pero es complicado llegar a ellas. No me gustó que el staff de los otros recintos parece molestarles que llegues a visitar otras instalaciones