We would like to warn tourists not to book at this hotel, since the manager and the staff were aggressive, disrespectful and rude when raising a complaint and responding to a problem presented with the AC of the hotel room. They alleged that there was no maintenance staff to repair the unit that day and seeing that there was no immediate solution in this regard, we expressed our decision to leave the hotel and their response was completely aggressive and even with shouts, we have evidence available for those people who wish to confirm this information before making a reservation at this hotel. From us, it is not a recommended hotel since the treatment of guests is not the best. We understand that an AC problem can happen to anyone, but the hotel's duty is to find a solution to solve the problem. Additionally, we raise complaints since it has rusty taps, cracked and poorly painted walls, and dirty bathtubs. It is important to mention that this time of summer the heat in Italy is a lot and I recommend placing devices that are in good condition that can regulate the temperature of the room and keep it cool even when the unit is off. We really wouldn't like other people to be affected like us by the bad treatment of the staff since the main idea of vacations are to enjoy and not have a bad time.

Overall the stay was good. I’m on a mother daughter trip with my 18 year old. The breakfast that is included is ok. It does give you the opportunity to eat first before heading out for any morning adventures. My issue with the place was a couple of staff members were incredibly rude. Thank goodness the other staff were great and made you feel welcome. And 2 days the cleaning ladies forgot to refill toilet paper. Other than that, the location is ideal!! We were out of the hustle and bustle of downtown Sorrento..but can walk there in 15minutes. It’s a 3 minute walk to Marbella beach and a great place to take photos of the beautiful scenery. Extra charges for towels at the pool etc.

Only downfall was the aircon didn’t get very cool. Which was needed as it was 33 most days. And they don’t allow the key to stay in the room to let it stay cool all day.

The staff was very friendly and helpful with maps of Sorrento, markets, currency exchange offices and everything else we needed. The hotel was very clean inside and outside. I highly recommend this Hotel.

The staff were amazing and were so kind. Place was awesome, very convenient location. Rooms were very clean we well

Overall the hotel was nice. However, I was not pleased on how they charged €20 per day for a child breakfast. And that too given their breakfast menu was basic with limited options. Not a pleasant experience.

I hate to be unkind about this hotel as the staff were lovely and the hotel was not without charm with its eccentric blue and yellow tiled decor. However, the fittings in the room were all very outdated - key operated safe, overbath shower which you had to glue yourself to the wall to use without drenching the whole room, AC did not work (though not a problem in mid October). The breakfast was very disappointing - undrinkable tea and coffee and dry cake and croissants. Although billed as a 15-20 minute walk to Sorrento it was more like 25-30 minutes to the centre of town and a good 10 minutes to the bus and train in St Agnello

The hospitality was bad. The staff was rude. The breakfast lady was rude and ran around very stressed and complained that we used the wrong water glass. When we brought back a pizza we were not allowed to eat in the garden (on Lady told us to not eat in the room because of ants) , towels cost one euro for the pool (the reson they gave us was that the wash them...). But most of all the beds were rock hard and it was very difficult to get a good night sleep. The asked us to pay the city tax in cash when we arrived but when we left I just gave them my card and apparently it was possible. Shady...