The hotel looks nice and it has a great location, but definitely not worth the price. The mattress was too soft and the balcony doors wouldn’t close. Only one person at reception regardless of the time of day, unable to handle check-ins, check-outs and other people that needed assistance. Won’t be coming back.

The hotel really was amazing and I wanted to give it a full 5 stars; however, there were a couple of things that just made it so I couldn't do that. The biggest issue I ran into was the mattress. I have slept on pull out sofa beds that were more comfortable. The mattress was thin and old. It sagged horribly in the middle where people have slept for years. Also, there is a giant hole in the support where you almost feel like you are going to fall through. It was a Queen size bed, so I am not sure why there were 2 separate box springs. The discomfort of the bed almost made me want to change hotels during the course of my trip. I couldn't get a good night sleep and was in pain every morning. Housekeeping only showed up twice during my week stay. This caused me to have to go downstairs and ask for toilet paper twice because it wasn't refilled. When they did refill it, there was only one roll. Lastly, the breakfast is amazing except for the eggs. Every single morning they put out a pan of eggs that wasn't even cooked. Literally, egg "juice" rolling around a pan while it sits on a heater. Other than these issues, the hotel is amazing. It's clean. The staff are the best. The breakfast, if you don't want eggs, is otherwise fantastic. I wish I could say I would stay there again, but the issues around the bed and mattress make me want to look elsewhere during my next visit to Porto Alegre.

For Porto Alegre this is a very nice hotel, but the building is old so keep that in mind…the views are amazing and the staff is great. We’ve stayed here a few times and it’s a great location near everything and right in front of a great park.

Was great. Personnel excellent

The staff very considerate and tried their very best but the hotel just didnt live up to standards

The hotel location was premium. Very easy to move around and close to downtown.

Nice hotel in a nice neighbor.

Gostei muito do tamanho do quarto e da qualidade da internet disponibilizada. Também gostei das precauções anti-Covid19, especialmente o fato de limpeza do quarto ser por agendamento, me sinto muito mais seguro assim.

Very good location and the breakfast was delicious! Everything was good!

Wonderful breakfast, great location, and excellent service.

Our “queen” bed was actually a twin bed poorly joined together by a pillow top. I actually fell into the space between the two beds and almost injured myself. Extremely disappointed with what was supposed to be a juinior suite.

Great service, beautiful hotel

Bad location Gym equipment was old Old furniture Stains in bed sheets

The attend of restaurant staff is not professional since three staffs asked me same questions. I was not satisfied and uncomfortable situation. Also even if not ready dinner (no main dishes , just salad bar), restaurant staff didn't explain me.

I have stayed at this hotel many times in the past, and was always happy to return. I've stayed in different hotels in between, and none (even newer ones) were as good as the Blue Tree Towers Millenuim. Now, after an almost two-year hiatus, I came back to a total disappointment. I don't know if management changed or what really happened for it to undergo so much change. Tired after a long trip, I waited for the elevator (only one of the three seemed to be working) for a long time, only to see it arrive with a couple of employees inside. Once I let one of them exit, the second one just quickly closed the door and left me there. I mentioned to the front-desk attendant how rude that had been, but he totally ignored my complaint. Once in the room, the window did not open - the strap to pull the shades up or down was notoriously broken. The safe did not work either, and the lock on the door was missing. Upon calling the front desk and asking to be placed in a different room, they refused to do it, and made me wait for a maintenance guy's assessment first. Well, he arrived, and did not need more than a few seconds to realise everything that was wrong, and called the front desk telling them I needed to be moved to a different room immediately. The second room was even worse: dirty, still no lock on the door, no towels, and with both remotes for the TV and the AC not working. The breakfast buffet, which used to be excellent, was not even a third of what it once was.Not going back

No carpeting in room. Average quality towels. No English speaking staff in restaurant or even at front desk many times. Good breakfast. Decent restaurant.

Hotel was good. It used to be a better hotel but the years have gotten to it a bit. Good attendance by front desk and staff. Room was also good with view of Guaiba River. Also liked that rooms had separate living room

Hotel was good. A little older than I had imagined but service was great. Nice view of Guaiba river

the location is great, across street a green area and the river. beuatiful. the downside is that is a busy road and it is super loud. the windows dont have good isolation so you hear the street too much.

the location is great, across street a green area and the river. beuatiful. the downside is that is a busy road and it is super loud. the windows don't have good isolation so you hear the street too much.

Great location, friendly staff and comfortable room. The pool with the sunset view was fantastic.

It was my second time at this hotel, and I loved it even more than my last time. The hotel staff is very friendly and courteous, making any request a breeze. You won’t find a better location and better city views in POA - it’s in the best neighborhood next to Praia de Belas Mall, stores, restaurants and a gorgeous state park right in front where you’ll be able to experience marvelous sunsets from the bay or your hotel room. The breakfast is stupendous, offering all kinds of goodies, from gluten-free/vegetarian to meat lovers. They’ve got it all. The only downside is that you have to pay for parking at the hotel while staying with your car. It’s a bummer, but certainly doesn’t diminish your experience. And don’t forget about the warm pool with scenic city views - it’s a must!

Hotel does NOT have a safe in the room, even though your website stated it did. The hotel taxi driver did not know his way around, did not use a GPS and got lost in the city. I was late for my meeting because of this. The area is very run down. I would not recommend to others. I would not stay here again.

This hotel is in excellent location in the Menino Deus neighborhood, right next to Praia de Belas Shopping Mall. It's also next to a central bus station and looks to Lago Guaiba (Guaiba Lake) and Parque Marinha (a big state park) which are directly in front of it. My room had a beautiful view to the lake. The breakfast buffet is wonderful, the staff is excellent (respectful and welcoming), and the room I was at had comfortable mattresses and was very clean. The wifi signal is strong, there is a pool, a gym, and conference rooms. No complaints from me and will definitely stay here again!

Ive just stayed in this hotel for 3 days. It was great. Great breakfast, location and view. Attentive staff. There is a heated pool on the terrace with beatiful view.

I've just stayed in this hotel for 3 days. It was great. Great breakfast, location and view. Attentive staff. There is a heated pool on the terrace with beatiful view.

Web located, clean, very friendly staff, variety breakfast

Hotel was ok but not quite worth a 4 stars on reviews.