Breakfast was really great

Tolles Hotel, freundliches Personal

Amazing staff, nice location.

Excellent breakfast Really nice rooms Perfect location if you wanna go to the Thermes It is close to a nice parc and playgrounds and not far from the city center

Overall a pleasant stay. Location was good - about 1 km from the old city centre in Lüneburg and with a nice park area just outside the hotel. Our room (suite) was very nice and spacious. It was located at the far end of the corridor which may explain the very poor WiFi - we never managed to get a connection. Hotel seemed a bit too busy/crowded. Long line at check-in - long waits for elevators - crowded breakfast restaurant - etc. Staff was friendly, though. And then I missed an electric kettle or other ways to make a cup of coffee in the room. Do german hotels not have that?

The apartment we had was nice, but internet was bad. We change room and internet was good, but apartment wasn't so good. Stay was good, bur I think that it is little bit too expensive for the value and amenities offered. Food was good and service as well. Little problem with speaking and understanding English was noted.

I know these are different times so I will have that in mind when im making this review. The hotel was easy to reach and the check-in went smoothly. People on site speak English, so the communication was not a problem. Unfortunately, some things were not so great. Since the corona is still hauting everywhere, the hotel was limited to certain extent. For instance, the buffét was now a "let us know in advance what you want and we will serve it to you" kind of breakfast. This breakfast was unfortunately very small and bland. The eggs were pre-made scambled eggs which they probably heated in the microwave, and the pancakes were 3 super small ones. I would NOT recommend the breakfast. The accomondation was what you would expect from a hotelroom. Unfortunately, the radiator was not on, so I had to spend the whole first night in a super cold room before the radiator kicked in. There was warm water in the shower, but despite not changing the heat level in the shower, it went from normal to extremely hot, back and forth. It was no steady temperature in the shower (5th floor). But the worst part, by far, was the wifi. Or rather, the lack there of. Free wifi was the worst wifi ive even gotten at a hotel. Barely could connect and took forever to browse. In a time where the hotel is 80% empty, I wonder how it would be when full. If you are thinking to work from the hotel - forget about it!

War alles sehr gut !