We arrived at the hotel approx 3:30pm, we were advised by our booking confirmation we could check in from 3pm. In arrival we stood in the lobby for around 20 minutes waiting for a somebody on reception to b come available. There were at least 3 other groups of guest waiting, and only limited seating, so we were just stood until a receptionist became free. While waiting we heard a number of guests being told their room was not yet ready and they would have to wait. When we were checked in the member of staff was very friendly, polite and did apologise for the wait, and we were fortunate enough to have a room ready for us straight away. On entering the room, it was attractively laid out, bathroom was clean and modern and a kitchenette was available for our use (however we did not use during our stay). The bed was in the middle of the room with no bedside tables and therefore no where to charge a phone within reach of the bed or anywhere to put a book/glass of water etc. The bed was lovely and comfy, however our ‘Junior Suite’ was advertised as having a King Size bed, and in fact was only a standard double. The suite also boasted a Smart TV, but only YouTube worked, no alternative apps and when trying to watch a channel we just got ‘No Signal’. There were two lovely big floor to ceiling windows in our room, unfortunately we only looked out onto the hotel bins store, and one of the window’s curtains only covered half the window, so we were woken first thing by the sun.

The room was very large. I also loved the gym and pool. Only a few blocks to Underground and our room was very quiet. Breakfast and dining room was very cute.

Really cool hotel with large rooms and a terrific restaurant

In a state of disrepair. Lights that don't work, light switch literally fell off the wall. Not what you'd expect for such a beautiful building with a great lobby. Not very noise insulated, almost sounds like it amplifies the partying on the street when you're lower ground level. Can hear everything in neighbouring rooms too, and the hall. Bed is tight against wall so not particularly accessible for a second person, which seems like poor planning for a studio sized suite that should easily be able to adhere to conventional hotel standards for beds. Rock hard pillows not a far cry from using a brick as a pillow. I wouldn't return.

I found this historic space rich in art and culture. It's location is nestled in existing communities that allows for a rich experience. Bethnal Green is a cultural dream

Beautiful hotel and fantastic staff

nice jr. suite, with full kitchen, sunblocking curtains, good bathroom, need more closet, drawer space.

Best hotels in the area. For the price it was fine

Wonderful boutique hotel with a stunning pool.

The old Town Hall restyled into an interesting and comfortable hotel with a stylish vintage feel. Rooms with small well equipped kitchens make this place great for longer stays. Beds are comfortable, bathrooms spacious although the deep and narrow tub can be a little tricky. Quiet and out of the way yet walking distance to the central line, Broadway market, interesting restaurants and cocktail bars.

Room was exactly as shown in the photos. Really comfortable bed and well equipped. Only downside was the bathroom, took a while to figure out the taps as they were in need of some repair. But overall a very comfortable stay, would visit again.

Near the Bethnal Green tube stop easy access into London’s main attraction on the central Line. 50m from the V&A kids museum and lots of good restaurants across the road. The pool and gym are great and the rooms (suite with kitchen) was excellent value

Warm welcome from reception staff was a great start. We stayed in a one bedroom suite. Lovely and spacious with a coffee machine, kettle, fridge etc. We had a couple of minor niggles - the sofa was very low, so hard to get up and down from for older people and the small hanging space provided was badly designed as the door wouldn’t close when items were hanging up. Overall though a very comfortable stay.

Unfortunately myself and my wife were disappointed with our stay. We are still waiting back for an e mail from the manager as we wrote a long list of issues we encountered during our stay. We never like writing bad reviews but after not having a reply for 2 months after our stay we are forced too. - Bed was uncomfortable (had to move) - Nearly all the wardrobe doors were falling off - Metal angles on the corners were coming off ( this got duct taped back!- not exactly 4 star standard) - The Pool was cold and pump didn’t seem to be working or on as hair was floating on the surface (nobody else in there ) - No handle in the male changing room for the swimming pool. All in all it was a shame we had this experience as the hotel is nice but just needs a lot of TLC and better customer service it seems. Once again upset we had to write a bad review

Pros: excellent historical building with loads of original features. Staff very friendly and helpful. Cons: stayed on a Monday, and this is an expensive "experience" hotel, yet all the bars or places you could sit and have a drink as a resident inside were closed. All day long. So it cost you a fortune and all you have is your room. Felt conned to be honest, was staying as special treat for big birthday celebration and visit to my roots. Further, despite nowhere to run up "incidentals", they insist on taking £50 off you at check in. As only had contactless on phone, this means they actually charge you £50, to be refunded on exit. I objected to this, saying I would pay if used the the non existent services, but they insisted it was policy. Overall: it's a beautiful hotel let down by super high prices in one of the country's most deprived areas (I grew up here, in the flats opposite). This place should be accessible to people, almost like a museum. Instead it is so ridiculously priced that anyone who is not rich are priced out of of it. Big shame.

Loved the big room and design of the hotel.

The hotel room was huge with a living area and kitchenette and separate bedroom. The bathroom was very big with really nice toiletries.

Lovely building but accommodation is not up to a premium standard. Heating very high 25 degrees and difficult to adjust, basic items like bed side table absent, kitchen not equipped well, bathroom a little grotty. Good selection of toiletries but it’d take useful bedside tables over a free moisturiser!

The property looks great but rooms are in need of serious attention; we had to move room twice - the first because window curtain didn’t fully close allowing in light; second room change due to broken A/C. The third room also had an A/C issue but at that point not worth moving again. The hotel clearly needs to audit the condition/functionality of its rooms - the staff try manage the issues as they arise but this is a matter of property condition and ownership. Running down such a great asset makes little sense.

Unfortunately there was a film crew using the hotel which created a fair bit of noise from 7am. The car alarm that was going off all night didn’t help.

I loved my stay at Town Hall Hotel. Friendly and helpful staff. Modern and stylish rooms. Amazing pool and well-equipped gym. I will be definitely coming back!

Excellent stay. Only problem is parking

Lots of different spaces in the building

Stay number 20 should say it all. A gem. Great hotel with friendly and supportive staff in an up-and-coming neighborhood in East London. Fantastic located one underground stop from the City.

Very pleasant experience. Deluxe 1 bedroom. Nice size. All staff very nice and accommodating!!

The pool was closed for maintenance and we had no prior warning. Front desk staff unbothered to the point of rude and a bit sarcastic. Letting down the impression to the other great staff in the bar/room service teams. I came with a baby on my own in the room for my birthday and other girl friends who’d booked their own rooms - my husband had sent flowers and champagne to my room so the staff knew this. No cot was ready. No one so much as held a door open and I was in a far flung wing of the building with 7 heavy fire doors to navigate. It was also the worst possible room for being with a baby - loud both from the street and foyer, bed on an odd glass mezzanine with a sunken bath that didn’t drain properly. Huge room but the shower was an over the bath one in the middle of the bedroom next to the bed and zero lamps or soft lighting, just clinical white overhead lights throughout. A crime against interior design and good taste but also so impractical in every way. Dressing gowns in the room but mine had a huge stain on it. It was just one night and my friends rooms were better/more normal but in general it was quite shocking. I planned to tell staff on my way out but actually they couldn’t have cared any less whether we had a good stay or not so I left it. I’ve stayed before and had a great time so I’m not sure why or how it’s gone so downhill. Maybe best to go for a cheaper room - this was a jr suite and I’ve honestly had better service at a premier inn

Terrible stay. So much wrong with this hotel. Service is poor and not welcoming. The hotel itself is not at all comfortable. The amenities are close to non-existent and the rooms are poorly maintained. Water damage and rotten frames in the bathroom, marks all over the walls, noisy air-conditioning, lights not all working, curtains that don't draw together, TV barely still attached to the wall - the list goes on. The design of the room is also completely bizarre - clear glass wall between toilet & shower and overseen by the outlooking window which means for any privacy you have to close the curtains for the room every time you wish to us the bathroom. No power sockets near he so called desk that is barely big enough to sit a laptop. Just terrible. The hotel apparently has a bar/lounge but was informed it is closed to a private event for both nights I was there, basically meaning that they value their special events more than their hotel guests paying 5* prices to stay at the property. Room service non-existent after 8pm. Pool also closed. Finally to top it off they sneakily apply 15% "service fee" to the check out invoice that they slide under your door before you depart. When queried this is apparently a discretional tip! Absolutely awful. Cannot more strongly discourage people from staying at this hotel. They do not deserve the business and quite how it claims to be a 5* hotel I do not know. The Moxy is 100 times more comfortable!

The rooms are spacious and it wasnt noisy. The location isnt close to anything much. When we didnt like the room (Junior Suite Delux) and were offered a double room instead (which we took) we were not offered a partial refund or even just a free drink at the bar - just a solid, no - somewhat lacking in customer service.

One of the best hotels in London I’ve stayed in. Fabulous building beautifully restored. The suite was amazing and absolutely perfect for us. Staff so helpful and kind. Can’t wait to go back!

Excellent hotel. Lovely reception staff.

Looks amazing on the photos but it’s not quite as luxurious as it makes out despite the main building being impressive. I booked a deluxe one bedroom suite and the room they put me in was anything but deluxe. Charity shop furniture, bathroom fittings hanging off the wall. They put me into a different room which looked like the one I booked on Expedia. But still had a rickety bed but the sheets and pillows were fantastic. Pool area was nice, just big enough to swim but mostly for floating around Was a bit surprised to have a bill put through my door before checkout with a service charge to pay for each night. Plus a service charge for me walking to the bar to collect a bottle of wine to take to the room. Overall a pleasant stay but wouldn’t rush back

Property was quite unique but lacked laundry facility within room.