Delightful! The staff is wonderful. Very clean and fantastic location. Wonderful shower. La Negrita down the street has hopping amazing live music — but stopped promptly at 10 every night. Very quiet. We never used a taxi, just walked everywhere. Our room was slightly monastic because it was not a garden room (only the most basic room was available), but perfectly pleasant.

Lovely little hotel. Lots of open spaces filled with plants and rooms tucked here and there. A chef who makes even a simple breakfast a nice meal. A short 3 blocks to Paseo Montejo, and less than one block to the hot Salsa Dance bar and restaurant. Ditch the elevators and long hallways of you chain hotel and try this pleasant surprise.

Great breakfast, room huge and clean

The location was great! Having no elevator was hard. WiFi wasn’t very good. Staff nice, pool great.

Loved this hotel. Our Master King room was beautiful and very large. The pool was a beautiful relief after the heat of the day. It was calm and peaceful, the staff were helpful and attentive and I would definitely stay here again when in Mérida.

This is a modest but charming, artsy hotel a good distance from the main plaza -- not so long a walk that you cannot do it in 10 minutes or so, but not so close as to be stuck in traffic or bothered by commotion. There is a rooster that crows before dawn, but I found that part of the culture. Our room was not perfect in the sense of a corporate hotel (some stains in the floor and walls) but well maintained on its level as a less fancy kind of hotel.

En el hotel Marionetas nos sentimos como en casa, tiene una magnífica ubicación, está cerca de el centro de Merida, se puede ir caminando a restaurantes, mercados y parques. Su personal te trata como familia y están dispuestos a ayudarte, son muy amables. Nuestra próxima vacación en Mérida sin duda la disfrutaremos de nuevo con ellos. Gracias Marionetas!!

Beautiful, cozy, charming, and excellent staff! I wish I could have stayed a week longer here! Very centric downtown in walking distance to many points of interest and great restaurants.

Nice hotel but performs really poorly on basic services. The kitchen is not operated by the hotel, so they only serve breakfast from 8-10 AM. Same thing with the Spa and parking lot. They do not have a liqueur license so you cannot buy any drinks from them (not even beer). Internet connection is not excellent. None of these issues were openly informed before we made our reservation. If these issues are solved, it might be a good place to stay. In the meanwhile, there are plenty of boutique hotels in downtown Mérida, so I would rather stay in a hotel that does not have any of these issues.

This is a great hotel but unfortunately what was a great experience was spoiled by some of the staff who were rude (used the common spaces as if it were their own home). The place is conveniently located, clean, rooms are spacious, and it is, for Merida center, quite quiet. Apart from a couple of individuals, staff very helpful. Too bad we had this experience as i was the best hotel in Merida we've been to.

I love how Hotel Marionetas felt like a house. The greenery around the pool was so beautiful and peaceful, and I loved the hammock in my room. Quite spacious room, comfortable bed. My room had windows on two sides which opened to the garden and pool area and I loved it. At night i could hear music from a nearby cantina which was quite enjoyable. The only downside in my opinion was the breakfast. It was just okay. Other nearby places offer much better quality. Hotel was a quick walk to many parks, the centre and groceries if you want some snacks. Would stay here again based on location, quietness of hotel and comfort.

friendly staff , good location , restaurant needs improvement

This was such a lovely hotel and great value. The room was super comfortable and pretty quiet (some music from the bar down the street but it ended by 10 or 11pm each night. We didn’t make use of the pool but it was very cute. Lovely outdoor (under cover) restaurant where you could get breakfast in the mornings. Staff were friendly and helpful. Plus there was a hammock in the room! Would definitely stay here again if I come back.

Delightful little 12-14 room hotel close to everything. Nice spacious room with a little garden outside our window. Bed was comfy. Unfortunately no coffee service in the room nor free water but I'd like to think that this was an oversight because their housekeeping was busy with checkins and outs. Very central and despite a previous review we had no noise from the cantina at the end of the street. We'd certainly return.

I loved the extra large tub! The bed was nice but needs to be just a little softer!

Bonito y práctico

This hotel exceeded our expectations! We loved the beautiful outdoor areas, large room and walkable location. Good value for the price!

Cute place, great value.

Good location, but they could take more effort in the hotel. Some of the paint coming off and just some TLC needed.

Exceptional service cleaniless great breakfast and information.Rene and Angelia took personal care to enjoy the hotel and travel.We will also post 5* on their website.

Absolutely love this place. I live an hour from Merida & spend the night at least once a month. The location couldn’t be better, seriously it is an easy walk to Paseo Montejo, Grand Plaza, Museums, great cantina steps away called La Negrita .... what I originally chose this place was because they have a family size hammock in the room. It’s a super fine quality hammock as are the beds & linen. My back demands that I sleep in a hammock.... I enjoyed the plush bedding & pillows. Hot, extremely hot water when I showered. Great pool, nice breakfast area and the food was great.

The staff was very helpful and friendly, and the overal atmosphere of the hotel was very colorful and relaxed. It was very authentic to the style of Merida. It’s a bit older build, but that was also part of the charm. Only wish the showers had a little more water pressure!

This hotel was a big disappointment and it is full of false advertising. We chose this hotel as it offered free parking as we were driving but when we arrived we were told by receptionist that parking is $100/day. I disputed this and pointed at our reservation document that there is complimentary parking and receptionist said OK. Also it said in our reservation and all over the Hotels.com page for this hotel that breakfast is included. Receptionist said it wasn't and so I pointed again at our reservation document where it clearly states "complimentary breakfast" but receptionist would not budge so we had to go out for breakfast each morning, adding extra hidden cost to our stay there. We were also given a room with a broken air-con (room 8) as it always turned itself off after 15 min and staff just thought we didn't know how to work it. Once they had also tried and failed they moved us to room 7 which was much better. Overall, receptionist was unfriendly, never smiled and obviously could not care less about his job. Also: On Hotels.com it says there's a restaurant on site, there isn't.

This hotel was amazing. It is small and quaint and just absolutely lovely. The courtyard and pool are a beautiful site for having the delicious breakfast, the rooms are spacious, clean, comfortable and nicely decorated, and the staff is very friendly and helpful. The hotel is also in a beautiful part of town, a short walk from the main cathedral, and across the street is a super fun cantina called La Negrita where we ended up spending several Happy Hours.

This is a quaint hotel located about a 10 minute walk from the heart of downtown Merida's main plaza. The hotel staff were very friendly, and they were accommodating to any requests that I had. There was one day when I returned to my room after a long day of touring the Mayan sites, and I was really looking forward to a shower, but the water was completely out. I went down to the front desk and alerted them to the issue, and after about 30 minutes they had the issue resolved. While this was an inconvenience, the hotel staff managed to fix the issue promptly, and I was pleased at their response. My specific hotel room also did not have a good way to block the windows for privacy, since one of the windows only had a sheer curtain covering the window. This was an annoyance, but didn't really affect my stay, but it would be nice if in the future they could put real curtains on all of the outside windows. I never had breakfast at the hotel since they don't start serving breakfast until 8:00am, and I was usually on the road prior to that time, so I cannot comment on that service, but it is available if needed. The hotel is also located right by a small convenience store where you can stock up on cheap snacks and drinks for the road. There are also plenty of restaurants nearby to choose from, so there is no shortage of places to eat within walking distance.

Friendly staff; nice rooms.

I stayed in the junior suite. It was large, with two bathrooms, a kitchen, a private patio and good natural lighting. The location of the hotel was in a quiet area but stilll within easy walking distance to the activities in the central core of Merida. All in all a very pleasant experience.

We fell very comfortable and safe, Staff was great!

We enjoyed the carefully redecorated traditional room in this old city residence re-purposed as a small 'homey' hotel. Staff was friendly and helpful. The included 'continental' breakfast with fruit and yogurt was tasty and healthy.

Room 7 was so relaxing. Hotel is really nice, quite, and very conveniently located. Loved the high ceilings and the pool. Delicious buns for breakfast

Hotel Marionetas was a delight to stay at! All staff was exceptional in making sure we had all we needed throughout our six day stay. Each room is decorated artisticallyin its own style. Flat screened T.V., hammock, room safe, drinking water, reading lamps, desk, storage and even our own door number Christmas decoration meant our time here was enjoyable in so many different ways. Each breakfast was a treat with fresh fruit and scones promptly served in delightful surroundings – this was a wonderful way to start the day. We used the efficient daily laundry service on several occasions giving us more free time to explore what Merida has to offer. A particular special thank you to Henrico, who worked tirelessly phoning to find our lost daughter travelling in another part of Mexico. He certainly went out of his way to help us when we were desperate for news of her whereabouts. This certainly reinforced the human touch which we had already felt about this hotel. Needlessly to say we were happily reunited with her here at Hotel Marionetas with staff accommodating her at short notice!! Both the Chichen Itza day trip and Uxmal Night Show trip were booked through the hotel front desk and were efficiently organized, value for money, and highly recommended. Because of our dilemma, we were able to swap dates for trips with no drama. Staff also efficiently booked and negotiated a price for a cab to the airport for us. Hotel Marionetas is highly recommended by all of us.

This is a quiet, clean and comfortable hotel near the centro de Merida. The management and staff are friendly and helpful. They gladly answered the questions we asked and helped us get a rental car. The surrounding area seemed safe and peaceful, especially considering it's in a mixed commercial/residential area of a large city. I would definitely recommend this hotel and hope to stay here again in the future.