Very very nice place

Beautiful place!

Very clean marvellous hotel with very helpful staff, and a world class chef. The stay was very enjoyable

Good villa. But the following points were bad. However, this does not take into account cost performance, and considering cost performance, it can be said that it is 5 stars. I stayed at Banyan Tree just before, so maybe there are only a few negative points that stand out. ・The refrigerator is dirty. In particular, the ice machine was moldy and the kitchen was dirty. ・There are no indoor slippers. I would like this point to be improved. On the other hands, the particular good points are following. ・There are many good points, especially being able to park your car right in front of the villa. No time loss. ・Smartphone application was exellenct! Maybe I hope coming in future again.

Beautiful villas with large private pools. Each villa is self contained and perfect if you want to get away from the world! The resort app makes everything easy and you can order food, drinks, transport and more. But what truly makes it excellent is the resort staff, who are so attentive, kind and helpful.

Love ~The bell~ so much. We must come back again!

Stunning property and staff were amazing. Highly recommended

The stay was good and the service was very good. The staff were very helpful and helped plan everything for us.

We enjoyed our time at this property. This is our 2nd visit and would come again should we find ourselves back in Phuket. The staff are nice and place is pleasant and clean. We probably wouldn’t book with breakfast included again though, and would just order it on occasion. Better bring your own shampoo and conditioner.

Lovely villa, comfy bed, clean, great smelling sheets and towels daily if desired. Spotless pool, well maintained garden, really good sized rooms, fairly cheap and good meals can be ordered to eat in the villa. Well equipped kitchen ( no toaster though!) Cleaners clean daily. Very good shuttle service, its a shame it doesnt start earlier and end later. Staff all very polite and helpful and happy. Garden furniture very dirty and chair and sun bed covers filthy. Could do with sun beds to use around the pool and not just under the area for shade. Ideally you need a car or scooter to get around independently when at this villa if you dont want to depend on the shuttle or want to explore the area. Villa 13 was a bit noisy as it is opposite the reception and parking area.

The design of the Villa is very nice only if the management would: 1) have a regular maintenance of the Villa 2) upgrade the kitchenware. What was provided was not sufficient to cook and the grade of the kitchenware was a bit low

All Good. Except our feeling that the rental car minor paint surface damage claim is false and unjustifiable. Rental car hired through property source and help.

Loved the villa and privacy pool great service from the staff Didn’t like the noise from local building projects . Transfer from airport was forgotten, though we needed a sha transfer. Shuttle service out of service.

Great staff, good breakfast and roomservice, super relaxing place!

From the outside of the security gates it doesn't look like much but as soon as you enter the doors its like you enter into a beautiful, serene paradise. With modern, oriental architecture The Bell Pool is a Perfect luxury stay for couples wanting some time away from any city centre noise. I stayed in a One bedroom Honeymoon Villa which was unreal, with all the amenities you would need. On my Second evening i made use of the In-Villa Chef who cooked us a BBQ. For this I recommend telling the chef exactly how you'd like your food cook as I was a little disappointed as the chicken wasn't thoroughly cooked through when it came to eating it and by that time the chef was gone. Despite this the evening and the rest of my stay was Amazing, private and Luxury.

Very low quality . No good english speakers. Unespected fee charged (check in )

There is one day the hotel have no electricity. Disappointed.

we stayed 2days 4 people 20~22 on November. Every staff very kind, clean room, good swimming pool, especailly one staff guided us to our room number 7 was very friendly and hospitable. I hope return back with my family later. Thank you for your kindness.

We like how quiet and peaceful it is. Excellent in house chef. Delicious meal prepared. However few maintenance issues spotted such as falling roof debris and unmend back yard.

Large size of the villa, but the housekeeping could be better

The villa itself was wonderfull, the staff were attentive and willing to go above and beyond to ensure we enjoyed our stay. We went in the low season and Kamala itself felt a little closed down. (Probably alot different during the high season).

A very nice and delax Villa. Spacious room and private pool. Every rooms have their own toilets. The staff will entertain your special request and will waive additional charges. The only drawback is the water at bathroom is not strong and hot enough.

It felt like home. It was very private, did not see any other guests unless I went to the lobby. The private pool was wonderful, my son especially enjoyed swimming in it. There was a large smart tv in the living room with Netflix included. There is also a kitchen area should you wish to cook for yourself. You pre-order breakfast and it arrives the time you request it. There is a free shuttle to the beach/shops. The beach was great, we only had time to go the once. Shame we only stayed 4 nights, highly recommend it.

Room service was always ontime, pool was at good temperature, this resort has the best food, better than all restaurants ive been to, best holiday ive ever been to, will definitely go back

Excellent

Large swimming pool. Yet yellowish water from pipes.

The property was amazing but we had issues while checking in. Although we reached early and were willing to wait for the right check-in time, we ended up waiting beyond that as their villas were not available due to previous guests not checked out on time.Also the staff was pretty hostile once we refused their tour packages to local attractions.

So bad management, the worst service I never experienced

Firstly, we called one day prior to our reservation to confirm early check in and late check out. The receptionist told us we could check in as early as 12pm and checkout until 3pm. However upon arrival at 1pm the receptionists told us they could not check us in until 3pm even though we called to confirm the day before. We had booked the three bedroom private pool villa for one night. The villa itself had beautiful landscaping and the rooms were clean. However at about 7pm the second bedroom air con leaked water all over our suitcase. We called reception and someone was sent to fix the leak promptly however left towels and tools on the floor of the villa. In the morning our breakfast was delivered at 8am. The food was nice. We then left our room at 10am and again went to confirm with reception that we could check out at 3pm. The receptionist informed us we could not as the villa was booked. However we told her there was still a three bedroom villa was still available on Expedia to book for the night! We ended up paying an extra 2000 baht to check out at 4pm (funny since it was meant to be booked). After this we returned to our room after shopping at 2pm and found that our breakfast dishes and left over food was still not cleared over 6 hours after it was delivered!! Flies and ants all over it. We checked out at 4pm and still the food hadn’t been cleared. When we told receptionist at checkout she just said sorry. Very disappointing 5 star experience!

Nok did a wonderful job of being attentive and making sure our stay was fabulous! We will definitely stay here again if we come back to Phuket. You cannot beat having your own pool and impeccable service! Plus the food is amazing at this hotel

There a places that offer 5 star facilities and there are places that offer both 5 star facilities and 5 star services. The Bell is one of the latter. With great villas located close to Kamala beach, outstanding service and great large pools. Add great food and amazing breakfast in-room service included. Even though we had some challenges during our stay the hotel management did their absolute best to accommodate and compensate for this both with free dinner and free transfer to our next hotel. Special thanks to Sebastian (the executive Swedish chef) and Grégoire (executive hotel manager) for their high level of service and professionalism.

The Bell villas was a really fantastic getaway from it "all" resort...The staff "Bella" was exceptionally helpful.... The served breakfast by the poolside was really nice..