Reception staff were friendly and check in was easy. The room wasnt clean, the bathroom smelt of urine, there were hairs on the surface, only one towel for 2 guests. The decor in the room needed updating, cracks, stains, windows that felt like they were going to go through. The bin hadnt been emptied prior. It was noisy and the extractor fan was useless so the whole room was condensed!! Extra pillows were good.

The location is good. Receptionist was friendly. Lift was broken luckily we was on the first floor. Hall Ways were dirty and looked like they had not been hoovered. The room was small and out dated the bathroom was awful the shower leaked the floor was old the toilet you had to flush hundreds of times to get it to flush. The bedroom was ok but in the corners they were dirt with insects dead , the radiator was rusty and had one temperature. TV was small the room needs a good revamp.

Could be doing with an overhauling. New windows rtc. It was quiet

All v good

Check in went wrong and so did the rest of the trip from there.

Going under rebuild but still not clear in bathroom

Nice hotel with nice staff. Could use a modern tune up though especially for the showers. Other than that the place was great.

The Wynnstay Arms is a lovely place the staff are brilliant we stopped afew years ago as we had our wedding there so though to go back for our anniversary yesterday but when we got to our room there was marks all over the wall and dents in the wall and the bathroom wasn't very clean other than that everything else was fine nice comfortable bed tea and coffee lots of things to do around there but i dont think i would stop again thank you

Staff were lovely and friendly. Rooms are quite small and all felt a little tired, but good location in the centre of town.

Woken up to naked escorts kicking doors and shouting at people

Breakfast area no cups..no glasses for juice. Hardly any juice. Tables not made up. No croissants at breakfast

Felt unsafe someone tried to open my door it could of been a mistake dirty windows and very dated it’s a shame

I stayed here with my daughter for 4 nights. The staff were lovely. We only actually encountered one coincidentally but she was so kind and super helpful. The room decor was a little dated but cosy and comfortable. The bed was fab! Absolutely a must after the trekking all day. We also had a lovely large bath which we used every day! The plug would let water out when using but I managed to fix it. I did attempt a shower but the power was so high the shower head flew off the wall and almost flooded the bathroom 😂 so we stuck with baths moving forward. The rooms are close together so if you’re a light sleeper it’s not ideal. You hear A LOT from the neighbours and pub downstairs. Again not an issue for us. The room had everything we needed including a smart tv which was nice for my daughter at night. Also had free WiFi and parking which is great 😊 I must mention the hot chocolate also. It’s pretty standard to receive the tea/coffee etc but this was a wonderful touch and it was so tasty! I even attempted to find the Welsh branded hot chocolate to take home. Sadly no joy! It is a dog friendly hotel and we did come across a lot of dog hair (don’t think that’s any fault of the cleaning) just one of those things! Will absolutely stay again when up in Snowdonia.

Friendly staff, room still a bit dated. We had window open and all we could hear for the whole stay was what I think was a refrigeration unit quite loud for the entire time. Food was good and reasonably priced.

The hotel was filthy. I couldn't wait to check out. Also there was scaffolding all around the building and the windows were not lockable. I felt totally unsafe with my kids, especially we were facing the pubs and bars. It was noisy and unsuitable

Because there isn't any A/C we needed to leave the window open and we were facing the parking lot where lots of people congregated to talk & smoke late in the evening. So, it was hard getting sleep with the noise & being warm. The reception manager was super helpful but the fan that she found was broken and she couldn't locate an operational one. The parking lot was nearly impossible to find since it wasn't marked well and they were working on the road in front of the hotel.

Really nice pub in busy area with doorway to rooms at back, rooms surprisingly not loud and comfortable but ageing and ok, generally clean but don't look behind the cabinets or in all the corners. Very handy for the football or a night out and plenty of convenient bits nearby.

Central but needs modernising

The room is massive, they have a bath which is a big plus for us, the bed is comfy, slept really well

Needs a total refurb

Comfortable rooms with good facilities. Food in restaurant good. Car park hard to find initially. Needed directions from receptionist.

Service and breakfast was excellent, room could do with some updating, decor and carpet old but overall good

A great 1 night stay with free parking

Very good

Absolutely awful. Dirty, hula hoops on the floor, empty milk sachets. Stain on the sheets. Dust everywhere. Fan thick with dust. Pipe all around the room looked like a jail cell and so did the toilet. Stains all over the bathroom. Headboard was smashed. Window wouldn't stay open properly and there was even a moth on the wedding dress in reception.

Very run down and dirty. Receptionist great but bar had no beer and the street outside was filled with police and drunken people. Not great.

Although the inn looked a bit tired it was comfortable, clean, and very central

All needs supplied & delivered by very friendly & helpfull staff, covering all events

Not great, pretty rundown

Service was impeccable, room practical and neat and food in pub perfect

Very friendly staff

Have stayed here a few times. Always a friendly welcome. Staff helpful. A surprisingly quiet hotel when you consider its central location. Always easy to park free, although this time part of car park cordoned off for essential works. Very comfortable rooms and food really good and plentiful, particularly the lovely breakfast.