The hotel had only three guests when I was there. I was welcomed with hot tea and a chat outside at a table by the pool. He gave me a map and marked eating and shopping locations. The two cats are beautiful :) I was able to have my laundry washed, and got the included breakfast on one morning. Google maps works fine with this hotel's location. My tours were able to pick me up at the medina's gate called "Bab Ziat", which is about 1 block walk. There is a bench there so you can wait for your tour vehicle, and a friendly orange cat. The hotel has a locked door you buz in for. My room #3 had working AC and hot water. The bathroom was all the way up come precarious stairs inside my hotel room, but had a full round tub. Everything worked fine, but be careful walking up those stairs in the middle of the night! There are lights and hand rails. The Wifi worked fine. The building is beautiful and the courtyard is a fine place to sit after a long day's tour.

Super friendly staff, the room super clean and beautiful design. Definitely recommend it for the price and quality.

This was the best hotel I recall ever staying. It's a riad, not really a hotel. It's an Arab version of a Spanish villa, with a beautiful courtyard and garden inside the property. There are only 6 rooms, and each of them is flawlessly well maintained. The staff is also small but everybody consistently interacts with you. Monique, the owner, is a welcoming French lady who welcomes you like no other place. The place went through extensive renovation a while ago but maintenance is so good that it still looks new. It has heat pumps and AC, an amazing breakfast, and a fantastic rooftop with a great 360-degree view. Location-wise, it is right in the medina, but literally 150 m from one of the Babs (external gates). This place is highly recommendable.

Quiet, very clean, personable, the owner and staff seemed to enjoy their job. So fun and relaxing. Excellent choice

Staying at Riad Norma was a wonder experience. Monique the owner was very kind; gave us great local information and made us extremely welcome. The cleanliness and comfort of the room was impeccable. Riad Norma is in a great location and the pool is a great way to cool off after a hot day exploring. Wine and beer is also available and can be hard to find in other locations. I highly recommend staying at this Riad

This riad is exquisite! You can feel and see the love that was put into it, and it is a real place of comfort and rest. The staff are wonderful - always with a smile and ready to help make your time in Fes fantastic. I highly recommend this location.

So great. Excellent staff who helped with tours, guides, bus tickets and ordering pizza. We felt like princesses in this beautiful riad. We got upgraded to a bigger room for free. Breakfast was yummy and comfortable beds. Good heating in January. Loved it!

Loved everything about this place, Monique, the owner, has a great taste in furniture and interior of the villa. The breakfast was awesome. But what we were most touched by was her kindness and great hospitality. She was so kind to help us find our lost item and even accompanied us to the police. The hotel staffs were all friendly and helpful as well to get reservations or give directions for us. Staying here was definitely made our stay in the city. Highly recommended.