Food is bad and bathrooms very old, not working properly, I had to call maintenance several time to unclog my WC and shower… poor quality food not much alternative of choice

We have been to the Princess before so I did not know what to expect from Pierre. It was actually very nice! The hotel is old but well maintained. Our room was simple but clean. The bathroom is very small, however it was not an issue. Very easy to walk to the pool or the lobby. There’s a 220 pesos valet/resort fee. We had the breakfast buffet included in our package, it was worth it. The food was good and there a lot of option. The access to the beach is very easy. Drinks and beers are expensive at the hotel, better go on the beach, it’s 1/3 of the price of the hotel. We liked that we can also go to the Princess. Their pool as a water slide, rocks and cenote. There’s more ambiance, more people and music. It’s about 10 minutes walk from the Hotel Pierre by the beach. W had a very good time at both places.

Place needs major updates. Pool was dirty.

There was and extra charge of 220.00 pesos ? Why?

I liked the dining service. Great options and great taste. The check in service was not great. They tried to give us another room instead of the one we reserved.

This is a good place, particularly if you have kids. There are a few restaurants with good food. The inside store is nice and has most of the things you might need. The hotel is a little bit dated and you can tell but it is ok. I had a small refrigerator in my room that did not really work well. If you decide to go there, beware that the food is good but it is also expensive. There are no restaurants around, so you are pretty much stuck with the restaurants in the resort. Just make sure you budget for that. Staff is super nice, they are all very helpful and are willing to accommodate you as much as possible. This place is quieter than the Princess. There are free shuttles that can take you from the Pierre to the Princess 24 hours. The shuttle is at the lobby and you just ask them to take you. Overall it was a great stay and I recommend it.

We enjoyed our stay at Pierre Mundo Imperial. The room was great. We were looking for a place to relax, walk the beach, and play. In that it was a success! My only criticism is the the WiFi was never very good in our. room. Otherwise, our stay was very nice and I would recommend this hotel to others.

Everyone was very helpful and nice. We really enjoyed our stay without any challenges.

its a nice place, small but its ok

I will not return, dirty bathroom, abandoned hotel and rooms, zero maintenance, very high rates, do not correspond to what they offer, I would never return!

It’s a nice option if you’re going to Acapulco but the rooms are dated. The air-conditioning didnt work then suddenly it did, and water leaking out of the ac flooded the room. The sink was blocked, the cable tv connection had problems too. The breakfast was great, checkin/out good, service was outstanding. Nice pools and loungers, very clean too. Finally, with my orbitz reservation, I was supposed to receive $500mxn a day in food beverage credit. When I checked out, noone knew of the existence of this benefit.

We liked the property and the location, but definitely the hotel need a renewal now; noisy air conditioning, water pipes and clogged drain.

The resort is quiet and low-key, which is why we keep going back. Staff is very friendly and helpful.

Good hotel. I recommend it.

It’s a oldest property it’s necessary the renovation very quickly

The location right on the ocean and the natural beauty around the property is lovely. The bungalow style layout of the hotel provides a low key, relaxing place to stay. Unfortunately, the years have taken their toll on the hotel itself and little, if anything, has been done to renovate and maintain what was once a very nice hotel. The rooms are old and rundown and lack small things like a clock radio, soft towels and enough plugs to accommodate all of the modern tech that requires charging. The pool needs repairs and the pool furniture is broken down.

Agradable !!!

I liked its views and how close it was to the beach. Several of the amenities were closed and had to shuttle to sister property Princess which was very nice. I liked the very small crowds at Pierre. I felt very safe. If I knew more spanish the wait staff may have been more attentive. Everyone tried to be very helpful. Room was clean and comfortable but could use a fresh paint job. Pool was very nice with fanastic ocean view. Taxi was readily available with friendly drivers.

Playa casi privada

Very clean maintained property with numerous swimming pools. Staff was very friendly. Food was excellent. Rooms were a bit outdated. Had a hard time adjusting AC in the rooms. It was either on or off. No temperature controls. It was noisy. People closing/slamming their room doors echoed through the concrete hallways. You coupd hear everything going on in adjacent rooms. We could only go to sleep once the neighbors decided to quit laughing/talking. The food prices at Pierre bar were good but the only thing open for breakfast was the buffett which was way overpriced.

Es un hotel ya viejo pero muy confortable con espacios amplios y con una vista maravillosa. Súper rica cómida

We enjoyed our stay very much. The property grounds and pool areas are beautiful! It is one of the iconic hotels in Acapulco. While the Princess is still the Wow! hotel, given our age bracket (over fifty), we prefer the Pierre Marquez. One suggestion, however, please replace the umbrellas in the pool areas.... they´re falling apart.

Pierre continues to be a good option in Diamante if you prefer a hotel vs apartment. Staff is well trained, amicable and looking forward to serving you well. Many of them have been around since the Fairmont era: like Bruno & Adan from the Pool area.

My bathroom towels were dirty

Great location and classic architecture. Very bad conditions of the furniture and decorations. It is old and not nice.

Sorry to say but while the location is good, the building and rooms where we stayed were OLD and needed some serious renovation. I mean for $450 per night is WAY above what it should cost! While I understand the time of the year, being between Xmas and New Year's, justifies an increase it by no means can justify this kind of pricing. Once again, floors, balcony bathroom...All look like they were built in 1970 and never got upgraded. Now for the service, everybody is smily. The buffet was rather good. However, several mediocre experiences in services make it look below average. For instance it took us 1h and 15 min to do the check-in at the reception. We had to call twice and go a 3rd time to the reception to get info about some external event we wanted to go to(The Cliff Divers -La quebrada). We reserved and paid for Tennis courts for 7am the following day only to see that the courts were locked until 7:20 and only

The pool areas of the resort were fantastic. Lots of options, well maintained. Landscaping was average, kind of dry rather than lush. Resort is a bit older and rooms reflected that. Service was average. We had small issues that took a long time to remedy. Food was average too. Nothing horrible. Nothing remarkable. It was an average priced resort and they delivered on that. Overall value was pretty much what we expected

I'd like to start by saying that this is a beautiful property, in El Revolcadero Beach in Rivera Diamante. The beach is amazing, you can walk for hours enjoying the sunniest and warm weather of December in Acapulco. I jump into how disappointing the food is all around, except for the breakfast buffet which is not bad, and the view of the ocean, while you eat, is incredible. I was there from the 20th-24th of December 2021. I had to return a dish at dinner since it was unacceptable, it was raw; I tried talking to the chef but instead, I got the waitress captain. The menu around the Hotel is the same, it's boring, no healthy snacks or snacks at all. The service was good, it's just simply that the staff had no idea of times, menus, entertainment, and it was expensive, not fresh. If you decide to buy the all-inclusive package make sure you are aware that you can visit the other properties, We were never told there was this option. We only had breakfast included, and I a glad. The rooms are very clean, and we had a cleaning service every day. Our safety deposit box didn't work, we reported it. The pools 3 of them are really nice, could use more cleaning at night. Sunscreen was floating... I and my husband maybe will choose another hotel next time we visit. It's a shame since as I mentioned it's a beautiful Hotel. We never saw anyone who seemed like a manager on site, I would have approached him or her and shared my experience directly with them.

We had been going to this hotel for years and then during the pandemic went to Las Brisas. We decided to go back to the Pierre. We went in November and liked it despite slow service at the pool. This time in December, service at the pool was still very slow but we got really annoyed by the fact that there was a party just outside our room that lasted until almost midnight - late for early birds like us... What really annoyed me is that I saw the tables set up when we checked in into the room and was told not to worry as it was only a cocktail. The windows were vibrating from the loud music. To be fair they brought us earplugs when we asked for it but they did not work. We will go back to that hotel but will make sure that if there is a party we will stay on a different part of the hotel. This time we took the package with breakfast included and it was well worth it. What we like most about this hotel is that you are not on top of each other and you can always find sunbeds by the pool and the hotel id right on the beach and views from the sea view rooms are really lovely.

Hotel clásico y uno de los mejores en Acapulco para descansar. Sun ruidos, ni música en alberca, con hermosos jardines y la mejor playa de la bahía Diamante. Habitaciones agradables y tranquilo. Pueden mejorar los restaurantes super overpriced con opciones más accesibles o desayunos a la carta sin que sea obligatorio el buffet. Las palapitas de la playa son lindas pero les falta remodelación. Debería haber TV cable con opción a inglés o acceso Netflix o a emparejar con el teléfono del huésped. Es uno de los mejores hoteles de todo Acapulco para gusto exigente y que busque paz. Más orientado a adultos y esperamos así permanezca.

Price was little high!