Service is top notch. Everyone very attentive to any requests we may have.

The hotel is very close to everything, restaurants, parks, bars, musueums. The staff on the other hand make you feel at home. Every single one of them was great.

Great location, and friendly staff. They have a family room that sleeps 5.

Our stay at the Hyatt in downtown Madrid was amazing! From the moment we arrived, staff were attentive and kind. Jose at the front desk was very helpful and friendly! Our room was perfect - we opted for a view of the Gran Via which was lovely. The balcony does not have furniture but that was OK with us. There is also no pool at this hotel so keep that in mind. One suggestion I have is for an ice machine to be available to guests - there is a surcharge of ~£5 for a small bucket of ice from room service. Staff allowed us to have an extended check out time until 2pm free of charge. This was wonderful because our flight wasn’t until 4:30pm. Thank you for a great visit to Madrid!

Location

GREAT location and most beautiful rooftop terrace bar!

Great location. Hotel was top notch

The staff was amazing

Very recommended

Excelent!!kid friendly ! Great location !

Great customer service. All the staff was friendly and helpful.

This hotel is a true 5 stars hotel and amenities and service are superb. The only con is the Gran Via location, which Is not what used to be. Trash, homeless, smoking is so bad in Madrid.

Very nice location ! Excellent service !! Nice rooms and helpful staff!!

Very clean, friendly staff, Cynthia ,customer relations was very accommodating regarding my rooom

Super

The hotel is in the Centro and convenient walk to local stores, restaurants, and attractions. It is also near a few Metro stations. The staff is friendly and is quite helpful.

Very clean!!!!

Great location

Amazing !!!

Amazing location… staff are very friendly and helpful… the room and hotel are clean and very well maintained

Super

All the staffs were nice. Especially Margarita from the morning buffet. She deserves a recognition

A bit noisy outside on the street and outside our room, which was near the elevator but overall a wonderful stay!

This property is excellent, very welcoming staff. They have a great rooftop bar. The staff are very helpful in getting you taxis and giving recommendations. Will definitely stay here again when back in Madrid.

good

For the price that the hotel is charging - the bathroom is outdated and the floor was dirty! The A/c and ventilation kept switching off or had some sort of a malfunction. There is no mineral water in the room .. the only water was filtered tap water that was being filled in a hotel branded bottle. I am very disappointed by Hyatt Centrics standards to the point that I did not even have breakfast there at the hotel even though I had paid for it.

Excellent hotel very close to shopping and dining. Hotel service was top notch in all categories. Highly recommend for families with kids.

It’s a great hotel. Location amazing but I don’t think it’s truly a 4 star hotel.

The best location in the city

Excellent

next time this hotel will be my choice

It was central to a lot of walkable shops. The staff were great and the hotel was great! O really enjoyed my stay there.