Customer service, food and room all excellent would def stay again

Where do we start? Arrived Thursday around 5pm. Checked in, given room 4. Went upstairs, room hadn’t been cleaned or made up. Went downstairs, told staff, apology and advised a problem with housekeeping. Offered a drink while we waited - but charged! The room was roughly made up, obviously in a hurry. The next morning at breakfast we asked for 2 extra pillows, and clean towels. When we arrived back from our day out at about 9pm, the room had not been touched - no cleaning, no bed tidy, no clean towels, and no more pillows. As we were tired we made the best of the situation. Saturday breakfast started at 8.15, ordered cooked breakfast and waited, and waited, and waited. The restaurant was not particularly busy. 50 minutes later we had to go as our taxi had arrived - only having had a drink and some toast. Returned about 8pm, our room had not been touched again. Went to complain, spoke with another guest-her room hadn’t been cleaned for 2 days either. Spoke with staff who said would sort it out. They came to our door, we waited in the bar, and received complimentary hot drinks. 10 minutes later given our key back. Went to our room to discover just the the bed covers pulled up and clean towels placed on the bed. Went down again for more milk, extra loo rolls, and extra pillows. 1 pillow and 2 loo rolls arrived. Not to mention the taped up fire/smoke alarm. One of the worst places we have stayed. Would never stay here again, and suggest no one else does else does either.

When we arrived just after 3pm. The kid behind the bar looked like he didnt want to be there, instead of him taking us to our room he told us where to go. Annex was covered in dust and had sequins all over the carpet and floor. Carpets could do with a clean. Curtains filthy Bathroom is a wet room no shelf to out your tolietries on also doety bathroom.Windows couldn't be left open and someone could come in. No safety lock for the windows. Fridge mouldy. Could go on. Food in the evening is at 6:30pm we wasn't told this until our arrival. Breakfast is self service apart from the cookd breakfast. Pictures are not what they seem

Very good stay, great room, breakfast good, staff really helpful and polite, would happily recommend

Check in the woman seemed not interested! Then the room had dust behind the unit beside bed and the floor/carpet was wet late n evening people in the loft hatch and noise outside toom

Friendly staff, nice room, nice breakfast, nice hotel. Maybe a shelf or something in the shower room so there is somewhere to put your things while you shower, but other than that a nice place to stay.

For the price, full english breakfast should have been included.

Wonderful and very friendly hotel in a great location, doubt breakfast is better anywhere in a 100 miles!

Friendly staff. Our room was a little tied just need a bit of tlc in the bathroom area but was clean. Comfy bed . Could hear noise from the bedroom next door but think that was just inconsiderate people banging suitcases against the wall. Breakfast was good and a great choice. Sadly the only downfall was we had no hot water on the 1st morning. Plenty of free parking

All I can say is there classed as 4 star but i wouldn't award 1, when booking you are lead to believe you are staying in a pretty 4star building covered in pretty vines what you get is a grotty fausty motel room out the back, dirty, smelly & ugly, grotty wetroom, no hot water, broken dirty chair at the dressing table, so dicing with death if you risk trying to sit on it, noisy fan in the bathroom, bed uncomfortable & you roll into the middle, carpets stained & curtains hanging from broken hooks......good full English but 1st coffee extremely weak, booked for a romantic stay & a friend's wedding & spent an entire evening trying to find somewhere else to stay, put a dampener on what was a special weekend !

The Vines is an amazing place to stay if you are visiting the Cotswolds: it’s peaceful, well located, the service was exceptional, the food was great! We went with some relatives visiting from abroad and they were enthusiastic about everything! 100% recommended and we will definitely be back!

Nothing

Great bar and staff. Good breakfast

A lovely family run hotel nicely situated for visiting the manny local beautiful villages.. We came for a wedding taking place at the hotel with a few added days to explore the cotswolds. Breakfast in the morning was casual with a good menu on offer all cooked nicely. The Evening meals offered were varied and good quality. On the Wedding day the Hotel was set up beautifully and reorganized to accommodate the event although i believe a wedding planner was used the whole place lent itself brilliantly to this purpose. The hotel manager was very friendly all the staff were pleasant and i would strongly recommend this place for a quiet rural stay in the Cotswolds.

Clean and comfortable, it was warm too. Breakfast was delicious but could have done with a little more of the full English, will definitely use again

Had to call a phone number and stand outside for 15 minutes to check in. Room hadn’t been cleaned or sheets changed. I spoke to the maid and said I’ll be out for a few hours. Came back to the bed made but no clean towels and half drank bottles of water. No curtain on the shower. I didn’t know you could buy a TV that small.

Really friendly welcome and the location was convenient for Brize Norton. Unfortunately there were a couple of dead woodlice in the room and the shower did not function well at all.

Overall nice stay. Good comfortable room with a nice view. Good breakfast as well

Hotel is nice enough but needs a good general clean, like the rug in the restaurant area, the room was very tired looking. Could do with a bit of art or something on the walls in the rooms and restaurant so it isn’t so dreary. When we arrived to check in we were given the key to one of the ground floor family annex rooms, got there only to find other peoples possessions were in the room. We were quickly switched to another room so it was resolved instantly. However the room was very tired, one bed lamp missing a shade and bulb and there was an old very dried banana down the side of the single bed. Breakfast was nice but a bit meagre. All in all didn’t quite feel worth the price but I guess the location has a big impact on that. We were only staying for one night but I wouldn’t have booked more than that here.

A very junior member that served at the bar and at dinner did so without any charm, almost like a chore. Ordered spicy pizza that cost £15 and felt like needed steel gnashers to get through! Breakfast though, was reasonable. Served by much more pleasant junior.

Difficult to rate. Staff were lovely and really helpful. Main house was decorated nicely and I understand rooms in house have been refurbished. We were in the annex. Room was very tired, dirty and carpet stained. Bed was so hard and uncomfortable. The bathroom was a wet room. There was no where to put or hang anything. When we had a shower everything (wash bags etc) got soaked. Cleaner did not replenish coffee etc or even toilet roll so had to ask for more. We were on the ground floor and we would come back from being out to find all the windows wide open with our belongings at risk. Breakfast was ok but you had to order cooked food by 8.45 which is quite early. Evening is just a snack bar no proper cooked dinners. Left a night early. As I say lovely people but just not quite getting right at the mo. Hopefully will improve with time.

Clean rooms furnished and decorated to good standard. All staff pleasant, friendly and welcoming. Not much choice on the evening meal menu. Breakfast cooked to order was fabulous.

Upon arrival the receptionist looked straight through us and was very unwelcoming. Couldn't be bothered to show us where we were staying and just said around the back room 104. The room was disgusting with dust everywhere, filthy walls, mold in the bathroom and dirty stains on the furniture. People used the ahower above us and then the room began to smell of sewage and was so bad we just up and left. Couldn't be bothered to complain as the place just felt like a drop in center with shouting coming from the rear of the property. Wouldn't recommend to anyone, please please save your money and do not get as disappointed as we were. Very sad end to celebrating our daughters 2nd birthday. Absolute joke saying it has 3 1/2 stars

It said on the site that check in was from 3pm, we arrived at about 3.20pm and the pub was locked. Ringing the interactive doorbell after quite a wait, he asked what we wanted we said who were and that we had a reservation, he said oh I had better come down then. It took quite a white to find the booking. He gave us the key and told us where to find the room across the car park. On our way he overtook us saying he just needed to check something. Apparently there had been a leak in the adjoining room and the guy there had been allowed to keep some stuff in our room and use the bathroom. The guy proceeded to taking is stuff out of the room, very slowly whilst we waited. When he had finished my wife asked if the room and bathroom had been cleaned, he said he thought so and that he would have a look. Not being confident about this I said that we wanted to cancel. He then said oh I have another room, we again walked across the car park in the rain, the first room he showed us did not have a kettle, so he showed us another which we accepted. This room was okay but had such a small shower room about 1m wide max. We asked about diner and were told that they didn't take reservations, just walk-ins. We came to the bar about 6.30 ordered a drink and then saw the menu which apart from "Nibbles" offered only Pizza or todays special Chicken curry, not feeling like either we drove out for dinner. Breakfast was good, but yogurts looked curdled, although the sell by dates 3 months ahead.

Hotel was clean and comfortable. Evening menu choice was very limited. Staff were helpful. Book about local things to do was useful.

Well what can I say this certainly was not the room that we were expecting from the photographs on the net and had we known what we were expected to stay in we would have cancelled. On arrival we were informed that breakfast wasn’t until 8.15 when we required an early one we were told they would leave us a continental with cereals, milk and fruit. Then to the room. It was manky bird poop on windows overlooking bins, curtains hanging off, dirty basic bathroom. Furniture looked like from recycling centre and no as advertised. As it was late it was too late to leave and find elsewhere. Had food in restaurant pizza what wasn’t burnt was undercooked heard other customer moan about food being stodgy went back to said room as had early start tv size of postage stamp, noisy from other guests. Cobwebs, rust and grubby. Luckily we survived the night in the morning no breakfast arrived outside of door so had to go to asdas. Messaged hotels.com with concerns said owners would make contact. They ignored us rather than speak with us. Very disappointed don’t believe picture on advert. Would rather stay at chain hotel in future luckily following night stayed at premier inn

Because we booked with hotels.com there was confusion with the dates that we were expected as it was a day ahead. But the manager sorted it out and we got a very nice room as they had to juggle thing around.

A lovely hotel,bedrooms have been updated and are comfortable,also very clean and tidy

Our room was basic, but clean, comfortable and quiet. Very good breakfast. Lovely, helpful staff. Excellent location for exploring Oxfordshire and the Cotswolds.

Unfortunately the room we had was unclean and had a mildew smell. When checking in the girl was serving at the bar and was really uninterested. No food when was available when we went for dinner and I was told we could order in and eat in our room. It appears the restaurant is just for show. When checking out I was told to just leave the key on the bar. Overall a really poor guest experience.

The door lock is broken. The bedside table lamp fell off once we opened the door. And we were given a 'sorry' only. There is not a shower screen in the bathroom, so after one person had shower, the room is wet to get in for the 2nd person. The breakfast is nice but lack of choices. Mind the very bad traffic if you want to go anywhere by car.

While the staff were lovely and ever so helpful, the choice of food was very limited and overpriced, an Aldi pizza cost me £14.50. Likewise, the drinks were overpriced for which was more of a B&B rather than an hotel. The bed was comfortable, but the room could have done with a facelift.