Everything, this was a paradise in Hakone

Nice, new and clean, located very close to the station I wish we stayed longer , very good dry sauna and onsen The food ( we had Kaiseki dinner) was amazing Expensive but worth it

A little bit confused about restaurants and also none of the instructions in our room were in English , only Japanese but those are very minor issues

Location was about a block away from Gora station. Very easy travel to different attractions of Hakone. Our room was quiet, clean, and tidy, and the service was phenomenal. We knew breakfast and dinner were included but did not expect a nice fine-dining experience in a private room inside the on-premise restaurant.

If anything, the room we had didn't have a great view of the mountain. Most of it was blocked by a few tall trees. However, it is not really a concern as it might be for privacy reasons. Also, Karaku wasn't the cheapest option, but the experience was definitely worth it.

The hotel is stunning, and the room we had was amazing .. we stayed in the Japanese West wing. The room contained four different pairs of footwear and so many gadgets, sadly more than we could take advantage of. We dressed in traditional garments for meals and enjoyed the hot spring bath. We could not fault the room, the staff or the quality of the exceptional food experience. Everyone was wonderful.

When we booked, we would have benefited from recognising that this was a spa hotel, not just a hotel. Perhaps that was our fault. However, we could have been asked about the times for our meals as this was important to the hotel on arrival. They wanted us to eat at 5:30pm as this was the only available slot, and we said no .. it was an issue that they eventually resolved. But when we did arrive for dinner, we were placed in a private small room for just the two of us rather than in the main restaurant. Not good enough. Checking in was a drawn-out experience; we did not realise that this is what they do and would benefit guests in advance to understand the process the hotel wishes to follow. We were asked to sit whilst they came and spoke to us and helped us check-in, but given our limited time in Japan, an hour to get to our room was more than excessive.

Tout était magnifique , le personnel aux petits soins . Un vrai moment de bonheur . Et le bain privé est tout simplement magique

Rien tout était simplement parfait

Es el mejor alojamiento que he estado en mi vida

Nada

Very clean Excellent o den on roof Excellent Japanese set meal Great comfort west, Yakut's and night west and shoes provided

Limited snacks drinks in lounge Only one shuttle per day to and from hotel meant taxi pretty much a mudt

New. Clean. Design.

Nothing.