Good facilities including pool and spa. Friendly Staff. Close to Gornergrat railway station for access to ski slopes.

Location was super accessible from main stations, views from higher level rooms was fabulous! Breakfast staff was cheerful and accommodating. Highly recommend, will book again when in Zermatt!

Next to the train station, great amenities, and walking distance or bus to Sunnegga ski gondola.

Eclectic hotel with very friendly staff that helped with everything we needed and very close to the train station. Walkable with luggage but only if needed. They provide a free taxi to and from the station.

Friendly staff and excellent food

Excellent hotel. Very convenient & beautiful rooms.

The Alex is a traditional hotel, it is good in the heat of the summer so it must be great for the winter snow season. Very convenient for the station being only 150M to psh the cases.

Everything about Hotel Alex exceeded my expectations. I would be happy to stay here again.

Everything was good

Beautiful hotel, very clean, friendly staff, great variety for breakfast. Gorgeous room and excellent bed linen

Honestly this hotel was a HUGE surprise. I was not expecting it to be SO big and so very well equipped! Honestly it's the perfect place to stay in Zermatt. It's very close to the train, literally around the corner. The entrance is hard to find since it's so big, so just got up the stairs and walk into the doors that say Restaurant. The staff were super nice and provided me with everything I needed above and beyond. I was truly treated with so much care. The big bonus for me was learning about the free spa area. It's huge! I used the pool and spa area a few times and I was always the only one there. The lounge and bar area is amazing and huge as well. Water is drinkable everywhere in Zermatt. The room was super cozy and clean. Very comfortable. Bathroom was great with heated floors and a spa tub. There are just so many perks to this place it will blow your mind. HIGHLY RECOMMEND!

Great Hotel. Very friendly with helpful staff. Great breakfast.

Excellent location and staff is very friendly. Also excellent breakfast.

Loved staying here! Such a wonderful location to everything in town and the breakfast is phenomenal. Will be back!

Room was not as good as the pictures. Impossible to relax by the pool - water good but not enough relaxation space around. Good bar.

Absolutely great hotel, and amazing location, can highly recommend. Breakfast was very good, with so many different options. Will definitely stay at Alex again on our next trip to Zermatt.

Proximity to train station

Super duper near to the train station! Nice experience especially when I got to see the tip of Matterhorn just before I checked out from the balcony. If only the hotel could install more lightings to make the room look brighter. Everything will be perfect.

This was a very lovely property, very unique and close to everything! Loved the indoor pool and spa

Highly recommend. Great breakfast, large sitting area, cosy and friendly. Definitely will return

I had a quick but awesome stay will definitely comeback to Hotel Alex. From frontdesk staff all the way to the restaurant they showed what customer service is all about. I really really had a great time. Thank you.

Loved the proximity to the train station, the view, the pool, and the friendly service

I select this hotel because it is nearby train station. Excellent facility including swimming pool, sauna, spa etc. It is unexpected that there is a hydro massage bath tub in my room. I feel very comfortable during my stay. Staff are friendly. Breakfast is very good and I enjoy a very nice dinner.

The room was pretty small for it’s price level. All in all the experience was ok, but really not more than that.

Alex hotel is located in the center of Zermatt. I came to this hotel because of the SPA as i don't ski, it was nice alternative, they have a large pool where it's possible to swim properly when there are not many people. Hotel is conviniently located close to the main station and main street of Zermatt. My room was quite small, in general overrated, but it was clean and confortable bed. The breakfast was excellent. However during Covid it was not possible to bring a guest for the dinner at the restaurant- this is inconvenient.

Very comfortable. Great service. Great food.

Wonderful service & comfortable.

Excellent location, excellent breakfast and excellent pool, sauna and hot tub.

Had half board, the food was excellent. Spa and pool facilities great, massages were fantastic. The lounge area was decorated in Swiss style, with friendly bar staff, and a great venue for apres ski and Pre dinner drinks. Hotel bus picked us up from the bus drop at bottom of village and dropped us off at 05:30 am. Bedrooms spacious, comfortable and clean.

The staff, the swimming pool/jacuzzi, staff, breakfast, and dinner (I had half-board which included breakfast and dinner) were outstanding. The two servers who primarily served me dinner, Juan and Augustus were amazing. If i am visiting Zermatt this is where i will always stay.

Really beautiful and well appointed older hotel. However, they have failed to update the rooms - old carpets, drapes and beds with uncomfortable pillows. Dinner staff was also very rude telling my wife we could not dine on their 160 euro per person buffet because she didn't have the right footwear - while their restaurant had no customers! (its no wonder). Instead we spent our dinner money at a nice steak place nearby. This is a family "resort" so really surprised they would employ such arrogance and run off business that way. The rest of the staff / owners were otherwise helpful. Would recommend this destination as its so cute inside and very close to the train terminal. But they need to invest in some upgrades to the very old rooms and customer attitudes if they want to stay in business.

We absolutely enjoyed our time at Hotel Alex as well as the town of Zermatt. The atmosphere and ambiance of the Hotel along with the family feel and conversation with the staff great. I cant wait until we can come back to to Zermatt and we will most definitely stay at Hotel Alex again!!