The apartment in itself was ok but did not have a ceiling fan in the living area and the air conditioning in the bedroom wasn’t very efficient. However, when we asked for a fan, it was immediately delivered to our room. The reception team was outstanding and made every effort to make things right: our shower wasn’t draining properly and the maintenance team sorted the problem very quickly. Although it looked inviting from afar, we did not use the pool as it had so many missing tiles and green ‘mildew’ on the water line. I understand that this is currently being addressed. The pool bar staff were very pleasant and friendly and the grounds around the area were well maintained. The cleaning team provided excellent service. The staff work very hard and must feel quite frustrated when they receive negative feedback about the general state of the hotel: it’s not their fault! The whole place needs a tremendous amount of money spent on it so that’s it lives up to its full potential, because it could be absolutely stunning!

Great stay and very enjoyable. Only used the restaurant once as all the food was cold. Saying that we enjoyed everything else and the place was lovely and the staff were fantastic and I would go back again.

I liked the appartment - good space for our family of 5 persons

The hotel has seen better days. Pretty uncomfortable mattress. Overall it’s worn out quite badly. Mould in the ceilings in the bathroom.

Spacious apartment with a magnificent view of the ocean. Overall, nice accommodation, friendly personnel, great service and a fairly well equipped gym.

Not maintenance, old, not hot water in the Jacuzzi, several insects and roaches in hallways.

This hotel has amazing views with spacious one bedroom apartments and a large pool area. The apartments are very clean and have air con in the bedroom and a ceiling fan in the bedroom and living room. The decor is dated. The kitchen is well equiped and even has a dishwasher! There was also and iron and ironing board and a walk in wardrobe. pool bar/restaurant is reasonably priced food. The reception staff are friendly and helpful and a credit to the hotel. Its located is a quiet area but there are several restaurants and shops within a 5/10 minute walk. It is about 10/15 mins on the bus to playa del ingles etc. I enjoyed my relaxing stay at this hotel it is the perfect base and I would return. Oh and yes the pool feels like there's ice cubes in it but thats the same with most canary island hotels.

The second year running we stayed in the same room at this hotel. the second at our request, Very relaxing. The staff always helpful.

Hotel was good, but Island Gran Canaria unfortunately not. People are rather unpollite, especially police, ground Staff at the airport, etc. Be carefull, because during renting the car you can receive a mandate for parking in the place which you even have not been!! So I am warning you about this country, unpollite people there (also not speaking English), where public services normally cheat and steal!!!

Heater broken in the pool so absolutely freezing and unable to use- Water out of the Jacuzzi during half of our stay so disappointing.

The staff was helpful and doing their best, but the property is in poor shape. It needs a major updating and repairs throughout. The first room was terrible so they moved us with no fuss. The second room was better but not great. The gym is listed as an amenity but is out of service and the staff line is “maybe It will be available tomorrow.” However it seems to have been out of service for a while. The hotel also charges for everything - TV usage, wifi, towels. I think they would charge for air if they could. I would rate it two stars.

Very disappointed! No way is this a 4* hotel. Had to pay for WiFi, towels for the pool and to use the safe but they won’t be responsible for any loss unless it’s in the safe!? The place was falling apart, in need of a massive refurbishment. Loads of stuff was broken and the cleanliness wasn’t good. Would never stay again and wouldn’t recommend to anyone either.

y property itself is extremely outdated and needs an entire upgrade from top to bottom. The beds and pillows are very uncomfortable, and caused 4 anxious, unsettling, and tossing and turning nights of sleep. It was awful to be honest. Their is literally no gym, as the weights are all run down and old. There was multiple encounters with cockaroaches. With all that being said. If you are looking for a place to literally lay outside, and “only” use the hotel room for sleeping, and/or trying to sleep, than this is a great place. They keep the outdoor pool area maintained, and that is about it. The staff was very friendly to us, and we had no issues with the food, even though there was minimal selection. Overall, I would give this place a 3/4 out of 10, and that is only because we utilized their outdoor facilities everyday, which suited those needs. I would not go here until they upgrade “everything” in the hotel/hotel rooms. Lastly, there is virtually no entertainment, so be prepared to go outside the resort to fulfill you nightly adventures.

i have booked hotel online so when i arrived hotel, the room there give me it was good but i tell them i want to change my room, they always promise me but that don`t do it !!! not even inform me !!!

Too old and hot.

The whole building needs remodeling . Furnitures are from the 70’s. Non of the pool are heated which I was ok ( it was freezing cold you couldn’t use at all) but the Hot tub was COLD as well! Non heating! If they could fix these 3 issues this would be a very please take place. Location excellent, stuff memebers are perfect helpful and nice. Only the room conditions and amenities which are downgrading this place from 10 to 2 which is sad.

Very run down, tiles missing in the car park,in and around the pool. Pool not heated so very cold and unusable Given room 309 very old sofa bed, torn, springs poking through, could not sit on it let alone sleep on this. Some thing you expect to see in a run down 1 star hotel As a owner of one of the UK largest independent travel agent, We went to look if his was a place to recommend to our customers. Very poor will not be sending anyone

You had to pay for tv, wi-fi and safe key. Tv didn’t work and had to ask twice to get it fixed. Toaster didn’t work but was replaced when pointed out. For an apartment the kitchen was very basic for cooking. And the sofa was the most uncomfortable seat I have ever sat on. It was a sofa bed but had no cushions for support when sitting on it. We had to sit on dining chairs to watch tv. The apartment was large and spacious which was good and we had decent outside space. It was just hard to relax in the evening when there was no comfortable place to sit

The hot tub wasnt warm The pool was freezing. The sauna was awesome. The bar didnt stay open late.

Right on the beach. Long boardwalk. Great restaurants very close. Quiet area.

The location of the hotel is in a cool windy area therefore sunbathing around the pool was a no no and the pool was freezing. The hotel itself was nice, the staff were great and the rooms were clean. The spa baths didn’t work and there was no children’s play area.

The reviews tell you nothing about the fact there is an airfield and racing track at the bottom of the pool area that has a constant drone of noise. The room was extremely tired, the fridge freezer was rusty, the microwave partially worked, the cooker hob was broken the extractor hood was rusty with no filters sockets were hanging of the walls the shower head never had a connection to hold it up the front door looked as though it was kicked in the patio doors could not be locked and the frame came away from the wall. These items were repaired over 5 days we stayed 7 days, the freezer was replaced twice as the replacement flooded the living area and we were given towels to put down to clean up. There was no kettle and we established the issues in the kitchen as we tried to cook food that we had bought locally in their shop, all the food was ruined and when I complained there was no sorry or a complimentary get your self to our restaurant for a meal. The staff were very polite and apologetic and acknowledged the fact the hotel needed money spent on it but were unable to do anything to compensate the extremely poor experience that we had. I would advise you not to stay at this resort it was a complete disappointment “you can’t polish a turd” I would like to think that other rooms were different but I had 2 apartments on 2 different levels both were as bad as each other have a look at my pictures.

The hotel is amazing! We had a 2 bedrooms apartment with ses view and a jacuzzi. We had cleaning everyday. The food was really good. Only problem was: swimmingpool ice cold and cockroach every time we oppened the dish washer. Luckyly no cockroach around.

Lets start with the good points. Fantastic location. Great selection of shops just down the hill and Playa Del Ingles only a 10 minute drive away. Views from the rooms are fantastic. Pools lovely tho not heated. Hot water always available. Jacuzzi on balcony. Friendly staff. Tons of space in our room. Some looked smaller but ours was cracking. Now the negatives. Jacuzzi broken, no bubbles and leaking. (we could have changed rooms but the view from ours was worth the dissapointment at the jacuzzi) Dated decor. Food for breakfast and dinner was cold or luke warm. Not much of a selection at meals. No oven in apartment, just a micro grill. Evening entrainment finishes at 11 and the bar pretty much emptied by 11.05. Pay TV a waste of money, only three or four English channels and most of them were free view ones, bad picture for Sky Sports and channels seem to be running of a Mag type box.

Was amazing mini break , the hotel is in a prime location with everything you need on your doorstep.

A major difference to our stay five years ago.The site, layout and gardens are as lovely as then, but unfortunately the quality of the facility has become time worn and is in need of a major refurbishment. The dishwasher was rusty and leaked steam, and the microwave timer did not work. We became aware that the term superior room was in floor size only. We had to ask for an iron, pay to use the room safe, have the TV remotes changed, lightbulbs were poor and of mixed colours and the furniture damaged, worn and shabby. Wi fi was only available at high cost. The room needed a thorough deep clean. The gym ( apparently not run by the hotel) contained dangerous equipment - eg weight machine held together by frayed rope and out of action equipment. We did not use the buffet restaurant due to its subterranean position and its ex BHS canteen smell. Any complaints and requests were met with a heard it all before level of disinterest.

A major difference to our stay five years ago. The site, layout and gardens are as lovely as then, but unfortunately the quality of the facility has become time worn and is in need of a major refurbishment. The dishwasher was rusty and leaked steam, and the microwave timer did not work. We became aware that the term 'superior room' was in floor size only. We had to ask for an iron, pay to use the room safe, have the TV remotes changed, lightbulbs were poor and of mixed colours and the furniture damaged, worn and shabby. Wi fi was only available at high cost. The room needed a thorough deep clean. The gym ( apparently not run by the hotel) contained dangerous equipment - eg weight machine held together by frayed rope and out of action equipment. We did not use the buffet restaurant due to its subterranean position and its ex BHS canteen smell. Any complaints and requests were met with a 'heard it all before' level of disinterest.

Never a 4 star but didnt expect that for the price I paid, more like a 2 star. Rooms were big but decor to be desired (paint peeling of the walls). Sofa bed very uncomfortable. As we were self catering expected a oven, but not one so couldnt even put a pizza in for quickness. No kettle just coffee machine, so for a cup of tea needed to boil a saucepan. The area is very quiet few restaurants supermarket and 1 shop local. Local buses easy to catch and quite cheap.

The most uncomfortable beds EVER The worst food EVER Charge you EXTRA for Wifi, Beach Towels, TV - shocking!!! Tired, uncomfortable, dated... with only one free extra... COCKROACHES

Nice hotel, good do with some updating in regards to the decor, but overall was well worth the money. Onsite supermarket was convenient and wasn’t that much of a mark up compared to the larger supermarket at the bottom of the hill, which was bigger and cheaper.

After spending 15 days in Anfi, one of the top rated resorts on Gran Canaria it was a bit of a come down when I first arrived at the Blue Bay Club. After a couple of days the resort 'grew' on me and overall I enjoyed my stay. The resort does look a little 'tired' and need some investment to bring it up to the standard it was 10 years ago. The room was quite big and comfortable and the staff were helpful, there is also a reasonable well equip gym which I used a few times. It was easy to get into Playa de Inglas using the local buses which were often and cheap 1.45 Euro. 30 euro to use the internet for a week was expensive and the first time I have ever had to pay to have wi-fi in my room.

Fantastic stay. Location is great. Steep walk though down to the sea, but no problem for me. May be harder for those not very agile, but a pleasant walk. Room was massive.... would go back again without a doubt. Staff where great as well