Bed was very comfortable, lovely building. Breakfast was excellent

Greeted by the GM. made us feel at home..very convenient location by foot to where we needed to go. Very clean and smelled good :-) excellent shower in the ugraded room. very comfortable beds. A must stay!!

Good position nice rooms helpful staff

Friendly boutique hotel with lovely gardens, it has a nice relaxed feel to it. Classic room was small, felt squashed. Bathroom had power shower, which was great, L'Occitane toiletries excellent. Bed comfy but only standard size. If there for more than a couple of nights I would want bigger room. Brreakfast good sleection and cooked breakfast tasty and well presented,can take a little while as cooked completely fresh to order. Overall I think expensive

Charming and beautiful hotel…rooms were lovely and the staff was very welcoming. Would definitely recommend this property.

Amazing stay from start to finish. All the staff were brilliant & the hotel is beautiful

The bathroom was amazing. You must see!

Upgraded to the next category for £20 - lovely spacious room with view of the park, huge bathroom and comfy bed (have had less comfy ones on previous trips). Good service in the bar though the 12.5% service charge was a bit of a shock, didn't see that mentioned anywhere.

Great town

Lovely hotel with a very comfortable room and in a great location. Easy for everything. Great service in the cocktail bar too! Thank you.

We stayed in the Pommery room on the second floor. It had a beautiful view from the windows and was a great size. The bathroom was huge. Very clean and well-equipped with safe, iron, ironing board, hair dryer and L’Occitane products, Just in need of a decor refresh.

Perfect stay for attending a wedding nearby

Very good food options, breakfast particularly good. Superb bathroom and toiletries. Lounge areas very inviting. Shame about the weather as the gardens and nearby park looked lovely.

Excellent hotel in a perfect location. Staff friendly and helpful.

Lovley Hotel with nice grounds Stay here for a wedding.. Really nice rooms Very happy

Lovely Hotel in prime position to Royal Tunbridge Wells we walked to were we needed to go to family wedding.Reserved parking was a nice touch.Room upgrade was also nice as we stayed two nights only we choose to not have our room refreshed and received drinks voucher to use in the bar instead.Food was fresh and well presented in all excellent.

The hotel itself was very good, and well situated, with comfortable clean rooms, and the breakfast was also very good. The only real downside was the staff attitude in general: whilst they completed their tasks, they were not particularly friendly and welcoming, which, in a town where other hotels are available, is particularly important! Mangemnt need to do some additional customer service training.

Service for neal at bar was worse than macdonalds I will not stay at this chaine again And didn’t stay at same chair in Winchester because of the stay at Tunbridge wells Second class stay and they still have £300 deposit if mine unpaid ! Crooks as well

Fantastic property throughout. Suite was fabulous.

Stay here almost weekly. Location works well for me and the breakfast is great.

If it had a pool it would be the best.

locality and cleanliness good on arrival the male staff member was indifferent There was no wifi again this visit, staff know about this problem, wasted lots of time waiting for assistance before we had to move rooms to acquire wifi. room was very cold, again male staff member did’nt have a clue, waited a long time before eventually getting a radiator delivered to room, waited until 11.30pm before bathroom was warm enough to have a shower. l was told the heating problem would be sorted the following day and management would be informed. on arriving back to the room the heating wasnt sorted, we had to switch on the radiator and wait again for the room to warm up. l had to call management who apologised saying they hadn’t been given any info on the problems we had since arriving, offered another room butt having already moved once we declined. we were offered a coffee!! the following day we were asked if we were dining in the bistro and if. so to call the manager to which we did, we were told we could have a free glass of wine after first being offered a bottle but then said it would be “house wine” or a glass of wine. Given we had a terrible first night and then having to warm up our room each time we got back into the hotel this shallow offer was not acceptable guest satisfaction. A very disappointing second stay, we wont go back

Nice hotel, but it is in need of an upgrade; it’s beginning to look a bit tatty for the money you pay. I booked a last minute deal and had already paid for my room in advance. On top of that the hotel wanted to secure the room’s cost on my credit card as a deposit. I explained that I had already paid and when I’d stayed here previously, the hotel had processed the deposit and I’d paid twice for the one night. It took 14 days for the money to be released back on to my account. After much arguing, I was told I didn’t have to leave a deposit. When I got to the room, I got a glass out of the “bar area” of the room and discovered despite having a fridge, it was not stocked. I am puzzled as to why I was asked for a deposit since there were no drinks available. Maybe they’ve had untrustworthy guests in the past, but when you stay somewhere and are automatically not trusted, it leaves a rather bad tastes. There’s a budget hotel in the area where I actually receive much better treatment. I think I’ll stay there instead.

Visit family and friends. Disabled parking requirements require looking at. As our signage kept being move by other guests to suit their needs. Maybe hang the disabled sign on the post.

Good hotel

Only criticism was the carpark, very small spaces. We booked and were allocated a space for the 2 days, having gone out for tha afternoon someone moved our named reserved spot so had to find another. Having complained, I was refunded the £20. Otherwise good stay

Lovely old building with lots of charm. Our room was quite small and compact, but had absolutely everything we needed. The bed was extremely comfortable and the linen luxurious. The shower was powerful…always an expectation of mine! As with so many hotels, it would have been good to have a mirror by the dressing table/desk. All staff were very friendly and helpful. Very useful to be able to reserve parking and only cost a bit more than if we’d used the local public car park.

Beautiful hotel & setting

Lovely property with a beautiful garden. Very comfortable and well maintained.

Everytime we stay here it's amazing!

Great place to stay in an ideal location. Staff were friendly and attentive to our needs and would be more than happy to return.

Nice hotel but room directly above wedding party. Staff knew this and room still sold. Music so loud could not even hear TV and floor shaking. Unacceptable to sell this room to clients in the full knowledge that it would be impossible to rest in it. Awful experience