Nothing about the unit.! But the building is in a good location.

The unit air conditioner stop working 2nd day the room was that hot and to smelly it was gross, I call the contact for the at air travel , Round 12-30. 1pm , sent electrician to look at it , he told hur it’s broken and will take a few days to fix. He told hur the unit can’t be lived in it’s that hot. Then she told me she will get a new room . I called over 8 times to get the run round telling me she has the cleaner still cleaning it , but I could see the room did it have cleaners there at all, then avoiding my calls for hours. 7pm at night I get a Message saying the room is ready I go to the lock box and no keycard then she sends new lock box number once again no key card, 3rd time she called, 7.45pm at night !! Then she expects me to pack my gear and move. Who wants to be moving at that stupid hour. Over 8 hours to get an answer with a room is poor management!! -Not up mention the toilet seat was loose -The shower edges is black grim. - no milk in the fridge - no plates -no knives and forks -the microwave had to be used on the floor -The mattress separated , like sleeping in a trench big dips in it. - The bed sheets smelt like smoke - The fan is full of dust - Definitely will not book here again. I do expect a full refund also. This was piss poor!!!!

Location was fine

Check in was a nightmare. Another 3rd party that does not stipulate everything on the booking.com page when you go to book. A third company based in Philippines by the sounds of their accents, wanting uploaded copies of credit cards, Drivers license and headshots of myself. I do not like or agree with this, it's the reason I USED to book with booking.com. For the protection of knowing only a larger company that I rate has all my personal details. Called booking.com to let them know how unhappy I was with the setup. They could not help apparently. I was going to cancel but is it not amazing that these companies will not give you the key, drobox number or any help unless you supply them all your personal ID and credit cards ALTHOUGH the money for this booking was taken out by booking.com immediately after I booked.???? Unreal I will never book through these companies again. AIRTRIP or Booking.com.... I would honestly rather pay the higher fees, sometimes, to go direct.

Rooms not ready on arrival at 4.30pm. No keys were available no codes or information received still to this date a week later (we are home now) - no response from online/Hidden staff who did not get back within any sort of reasonable time. We were in Mackay for a family funeral with our 84yo mother who struggles to walk. We had to book & pay for accommodation elsewhere, as we still did not have access to our rooms. It turned out someone was in 1 of our 3 rooms & the next day when keys were made available- room had been occupied (by a Timothy)( I was sent his sign in link ) so now day 2 & 1 room has bed slept in , (the other 2 rooms were ok). The women had to use 1 room to get ready for the funeral (@10am) as a lady Fiona was desperately trying to clean our room after 10am. Absolutely DONT USE Airtrip 3rd party accommodation- no staff anywhere onsite to assist- we we're standing on the Footpath with No Rooms available

Great location with cafe downstairs, amenities were good including gym.

Bed wasn't great and pillows didn't have cases on them

The room was clean and had nice views of the river.

Disappointing check in. External to Booking.com, additional credit card details are required to be provided for damages. This also includes identity verification of your driver's licence. I had difficulties uploading my licence details using the SuperHog software, as the camera function was blocked on my phone. No other alternatives were provided. Failure to make this work, meant that full booking cancellation fees were going to be charged. In addition to that, it is very clear that Oaks does not associate with this company which is stated on messages taped all over the entrance and elevator. And after all that the key card provided didn't work and needed to be redone.

the only ring I liked was the location

it. was advertised with cooking facilities all it had was a microwave 2 forks 2 knives 2 teaspoons and the sink to wash up in was the shower sink no laundry facilities I was there for 4 weeks never had my room done once same sheets and towels some how I booked with booking.com who I paid for the stay but it was actually with air lift stay away from this mob they are in a 3rd world country and that’s the service they provide I won’t use booking .com again while there afiliated with air lift and I’ve been using them for 20 years and the motel staff don’t want to know about them

Very clean, modern and comfortable.

no microwave

Comfortable bed, good layout of room, close to good restaurants.

That our key was not in key locker, and that various calls were not answered. So we drove back to our empty house that removalist had just finished at 6.30pm. Someone finally rang us back, returned to get a "keycard" from reception, no one there so waited a further 45 mins. It was raining, long hard day and now we had to rush to get to dinner before kitchens closed. Not happy Jan. And I'm not sure the room was cleaned properly since last visitor. Toiler was not clean and the room smelt...think it was a problem with bathroom.