Awesome Ambience,Staffs are well trained & helpful, Breakfast was good but it was limited option , Hotel was very neat & Clean.I love the hospitality from Staff .

Restaurant was not there in the Hotel

Breakfast was good and hygeine is maintained

Good receiving and service. Excellent ambience

Nothing

Hotel Ambiance was excellent ,all the staffs were humble & helpful .

inhouse restaurant

Hotel ambience is excellent .Very Neat and clean property, Staffs are very polite and helpful, Near to Beach .shopping and Rly Station, breakfast was superb and served in the dinning area,

Inhouse restaurant was not there.so we ordered from outside which was getting cold

Good location, Near to beach and city. Friendly staff...clean environment

internet

Room size is too small

location is good

location and staff behaviour

The room was smelly and unclean. Made to wait for 40 mins for a room to be allotted. The toilet commode did not have a protection seat. The sofa fabrics were torn. There was no toiletry kit. There was only one towel given for 2 guests. The Hotel property manager was very rude with us and threatened to throw out our luggage for a misunderstanding between Oyo and the Hotel and for no fault of us.

The property manager should be polite with guests. Communication from Oyo and Hotel to customers should be more proactive and clear. Rooms should be cleaned better. Check-in process to be quicker.

The hotel staff was very much incorporative, and was charging more than the price which was mentioned on Booking. Like 700+ extra charges, which is totally unacceptable as we've quit our plans because of that and also the rude behaviour of the staff.

No breakfast

Reception No hot water

Location and Maintenance

Not accepting through booking app.

They charged me with extra money for room i paid 400 rupees extra

The location of hotel from beach is near, it taes 10-15 mins to reach at RK beach from hotel. Can easlily locate via google maps. Room size for two people is adequate. Cleanliness is good. Staff is humble. You will like your stay at this hotel. Hotel does'nt provide meals but dont worry, if you are vegetarians then you have many options nearby, one such famous point is laddu gopal, can enjoy amritsari chola kulcha there.

Id we book through oyo or booking.com at lesser price than base price then hotel wants additional complimentary money from oyo or booking.com. for that you will have to talk to customer care to add this complimentary money into hotel account. Then only hotel will allow you to check in. I suggest oyo and booking.com to provide otp based authentication or some other optipn in the app itself so that customer can add complimentary points into hotel account without calling customer care. Pl look into it to make urs side better.

room and reception

The Hotel Near RK Beach

I booked in your site but they didn't accept your Booking and Price, they took separate Amount Separate Allocation

You ediot if you can, t manage / no contacts between you hotel / cool river don't put in booking.com They have not provide any accommodation and replied room not booked even we booked in Booking. Com... Worst service and no guaranty even booked room in site... Do not trust this site please....

You ediot if you can, t manage / no contacts between you hotel / cool river don't put in booking.com They have not provide any accommodation and replied room not booked even we booked in Booking. Com... Worst service and no guaranty even booked room in site... Do not trust this site please....