What an amazing experience! I’ve travelled all over the US and this hotel has to be by far the most pleasant and courteous hotel around. EVERYONE was so kind and attentive to our needs. We will definitely plan to stay there again when we return in the future.

Noisy traffic on city streets

We arrived at the property without any knowledge of the area and were relieved at how clean and well kept it was. The staff was kind and friendly with my boys and made our stay very pleasant. Our room was clean and well kept upon arrival and exceeded our expectations. We will likely be staying at The Holman again when visiting Salem.

The gym in nice

Loved the location, the onsite restaurant, the facilities, and the service! Easy and affordable valet parking!

This hotel did not find my reservation. I had to stay at a different hotel. did not stay in this hotel.

Our stay was good, super friendly staff.

So good to have a large suite style room when traveling with family.

PROs: Our suite was nice. The kitchen had quality plates and utensils. Two TVs, one facing the bed and one facing the sofa allowed us to view different shows simultaneously. The walk-in shower was spacious and the hanging pumps for the shampoo, conditioner, and body wash were helpful. The lobby provided ample seating and had a good coffee/breakfast counter. It was also convenient to have a restaurant adjacent to the lobby. CONs: There were no dresser drawers in the suite so we hung what we could on hangers, but pretty much had to pull our clothes from our suitcases. The suite could also use a full-length mirror and some wall pictures. OVERALL: We enjoyed our stay at this hotel and would return if we are ever back in the area.

Clean and friendly staff

Excellent new hotel in prime Salem location.

One of the best things about the hotel was the valet parking because the men and women who handled it were efficient and very helpful in general. One of my issues with hotel staff the world over is that the staffs often do not know how to direct their patrons to fairly important locations. Sometimes, the problem comes from staff members who commute to the hotel from another city. I understand that problem, but a hotel should include giving directions as part of their training program. I had a very tough time navigating all the one-way streets in Salem and could have used a clear set of directions. The worst part of my stay had absolutely nothing to do with the hotel. Appaarently, the cool thing to do in Salem on a weekend is to remove or modify the muffler on a car and drive around the central business district. I can't imagine what it must be like to eat outside at the many restaurants. The racket goes on at all hours.

nice place, funny you cant get help with your bags. all parking is valet, if all spots in front waiting for valet are full you have to circle the block. Housekeeping great job when they come.They gave us a room key to occupied room by mistake, luckily we didn't walk in on someone changing just saw their clothes in the closet. Great restaurant and staff. not sure would stay again for the price.

The hotel is new and nice accommodations. The staff were okay. You have to use their valet parking as the area seems a little dicey and you don’t want to leave your car in the street. I had a $5 bill in my pocket to give to the valet when leaving, but neither guy so much as made eye contact when we were struggling to put heavy bags in the trunk of the car, so I didn’t tip-they just stood by the hotel door, talking to each other, after giving us the keys. When we let the front desk person know that the tv reception wasn’t working properly, not getting regular broadcast stations nor the sound syncing with the speaking of the TV programs, she kind of shrugged. The dinner last night at the adjacent hotel restaurant was inexplicably delayed. Not terribly but the restaurant was nearly empty at 5pm, and it took 20-25 min to get our Cobb salads from the time we ordered, and the waitress failed to check if we needed a drink refill. Hotel was pretty, near a large city park with great walking trails. I wouldn’t go back however. Not up to Hilton’s standards in terms of customer service.

Brand new hotel

The room was comfortable, the location was outstanding. Close to restaurants, the capital, and a wonderful walking trail.

For this being a new hotel it was pretty sad. Pros..loved the valet parking....bed was comfy....front desk and valets were all friendly and quick. Cons....rooms were dusty, floors dirty, air conditioner wouldn't go below 68, rooms were noisy from street traffic. Only tried it because The Grand was booked. Won't be going back to this one.

Mostly positive experience. I did pay extra in Expedia for 'breakfast buffet'. They didnt have a buffet but a menu service and charged me full price for the meal. I asked about the additional amount I selected in Expedia and they said it would be taken off my bill. It was not. So overall it wasnt alot .. but not thrilled .. so I paid extra in Expedia app for nothing.

Loved this hotel. Super clean, modern, staff was friendly and helpful.

Very nice experience overall. And very convenient in proximity to downtown areas.

walkable and so many food options!

Great place in downtown Salem. Lose to restaurants, shopping and Riverfront Park!

The street noise kept waking us up off and on during our stay and the tv had poor wifi strength and would pixel out. The staff, tasteful decorating and accessibility to the river, shopping and dining were the best!

I was extremely disappointed with the level of service I received during my second stay at this hotel, specifically with regards to the front desk representative. I was incorrectly charged for an unwarranted upgrade, and despite the representative acknowledging the error, she refused to rectify the situation. I was billed for an additional $111 for the upgrade, which I had not requested nor was I informed about during the booking process. When I brought this to the attention of the front desk representative, they became defensive and dismissive, claiming that it was a mistake in their system. Despite my repeated requests for a corrected bill, the representative refused to assist me, stating that the manager would reach out to me. However, I never received a call or message from the manager, leaving me feeling frustrated and disvalued as a customer.

Everything was wonderful

Great location. Nice fresh, new spot to stay in downtown Salem.

Very helpful and friendly staff!

Loved it! Great bar, friendly staff, very clean. Only complaint is the tvs are all WiFi based and the internet is good enough to support them, they froze constantly.

Lovely facilities and room for a worthwhile price, as well as the mall, cinema, and park being near by.

We had the best time! Love the happy hour option.

We appreciated being able to check in early. All of the hotel staff were friendly and helpful. The room was very clean and comfortable.

Nice, clean, friendly. On site restaurant was very good both food and drink.