I didn't have a good stay at the studio unit. My check-in process was delayed because the agent was not readily available. The first assigned room appeared still occupied. The second reassigned room was still being cleaned, with strong disinfectant scent that took a while to dissipate. There was no electric kettle and the stove top didn't work. The microwave was good. The bathroom had one bath towel. There were no hand or face towels. The cleaning rags were stacked beside the toilet bowl. I liked the comfortable beddings, with plush pillows. Obviously, I will not stay at a "deluxe" studio unit at Embassy Gardens again.

In list of facility they mentioned coffee machines, hair dryer but not available 😑

I had stayed here in 2019 and previously had a good experience, but I didn’t stay in this hosts property. The initial room I was assigned, the mattress was hard as a rock and the wifi didn’t work. The check in process was chaotic as the host was not expecting me, and I had to use my data and incur extra costs in order to text to express my discontent at the room. I was assigned another room which was better than the last admittedly. But I did find the host to be extremely non responsive concerning things I had raised. Eg each room only came with 1x towel although it’s a double room, so I was unable to go swimming, and I had to keep on following up to get an extra towel which took 2 days to arrive. toilet roll was scarce and it wasn’t well equipped (eg no Hand soap etc) considering it’s meant to be a serviced apartment. Wish I hadn’t used this particular hosts property in all honesty, as I found it tiresome always having to follow up with him and just wished to enjoy my stay. But I now know for next time. Overall I still like embassy gardens but there’s loads of other better and cheaper apartments based within the compound

It was exactly as described. Very clean and safe. All the staff were friendly, polite and helpful. This is one of the nicest experiences in a hotel I've had. Would recommend it to all! Enjoy! S.H.IN.E. ON!

The property needs a renovation. I stayed for a month and the experience wasn’t that great. Interior- There were cracks on the wall almost everywhere, the curtains were torn, and one of the sliding doors couldn’t close/lock unless you put a piece of the curtains in there somewhere which wasn’t safe. Whenever you lie on the bed, it sinks you in. Housekeeping- 2/5..Sucked! During my first few stays there was a very good nice housekeeper called Rita, she did a very good job but unfortunately got moved to a different location (told by her coworker). After her, they didn’t do their job. I could go two days without being provided with toilet rolls so I had to figure myself out. Some days, the bathroom would not be cleaned nor the place swept and mopped. We had to do that ourselves. Exterior- They have a nice scenery. The only problem I had was that the pool was slippery sometimes and some tiles in the pool were damaged but I saw them doing some work on the pool when leaving. Hopefully they fixed these issues. The ventilation in the hallways isn’t great as well. Overall- 3/5..It’s a nice environment but they could do better.

Eric was an amazing host

Excellent

I was there for one night, so I can't say much, but I have no communication with anyone. Lol. I got to the lobby; they called someone who said the keys were at the door, and that was it. The room was very clean.