Did not have time to use the hotel amenities Looks like building works taking place Housekeeping disappointing as marks on bed cover and shower not fully clean Surrounding area not great

The staff was lost in their own world, service was pathetic, there was no honour of their own provisions per their website and when asked about some consideration of what your supposed to offer compared to what you havent then they said sorry and moved away, the room qas clean but there was construction everywhere, its a very old heritage property but needs a welcoming staff so people feel special. I paid for the heritage suite but received even worse than a normal room. At this point, i would pick an ITC property or other wyndham or Taj properties

1. My family had checked in earlier and I joined next early morning. On my check-in staff send me to wrong room and I entered in room which was already occupied by some other customer. It was very embarrassing. 2. Staff was not in hotel uniform at any point. So it was tough to identify real staff 3. Wifi at property is pathetic and most of the times it was either not connecting or dropping several times and speed was worst than dial-up connections 4. In my 3 days stay, I never had hot water for shower. Water temperature was just about 36-37 degrees. 5. Hotel rooms doesn’t have chain lock or anywys by which door can be locked physically so no one can enter property. 6. Bathroom doors were not working properly 7. Peppery is still under makeshift. It seems it was a general hospital earlier with operation theatre, patient wards and morgue. I booked myself assuming it’s unique heritage hotel however overall experience disappointed me. And moreover no one from management contacted me for all issues

Has such good potential and is a lovely property. The Heritage and ambiance are soothing. Food is really good too. Such a shame that service was not up to standards. To get a coffee with breakfast we had to ask 4 times (very politely) and it still took over an hour. Work with the staff on service would make this a 5 star.

I had the chance to stay at The Earth hotel, which recently opened next to Urban Haat. While the hotel is in a historical site, the interiors are completely renovated, giving a modern feel to the place. Due to the spaciousness of the rooms within the palace, there is ample privacy here, unlike other hotels. The food at the restaurant was excellent with service to match. I was especially impressed by Deepti at the front desk, who was extremely welcoming and went out of her way to assist me with my transport. While my stay was short, it was very impressionable. I'll certainly be visiting again.

An elegantly restored historic building - a little oasis in a busy city. The rooms are large, the furniture is just so, the upholstery is stunning. Rooms are fitted with generously sized contemporary bathrooms whilst retaining heritage aspects. The restaurant is spacious, the food was great. The service is attentive. I would stay again in a heartbeat. Hopefully next time the pool and facilities will be ready (this time, the full facilities were in the process of being built/completed).