This was a one-night stopover before flying to one of the other islands, but if we ever return to Ponta Delgada we will look no further than this hotel. One of us made use of the open air pool. We had a snack meal in the unusual and interesting music-themed bar. The room was superb, spacious and comfortable. Everything worked. The reception staff were extremely helpful, professional and courteous. The corridors and walkways are interesting with plenty of conversation starters. The breakfast was excellent in its range and quality, and the seating areas were lovely. A sight of the full dinner menu made us wish we had a longer stay. Perhaps another time. We transferred to and from the airport by taxi (10-15 mins) with no problems.

On that particular evening the bar was probably understaffed and the waiting times for food and drink were on the long side. Not a big problem for us, but we saw a couple of family groups whose children were getting restless with hunger while waiting after their swimming.

Hotel lindíssimo Quarto muito bom

Pequeno almoço normal . Pão não do dia !!! Queijos variedade pouca , com queijo francês ??? Quando os Açores tem queijos melhores que os de França !?!? Wc sem extração de vapores , tudo húmido !! Atenção manager verificar essas situações Cheak in deveria ser mais profissional

Was beautiful clean and comfortable

That we had to pay if we wanted extra coffee pods in the room. Wanted coffee for the morning before left for airport at 5 am wake us up for long 19 hr trip back home, sorry after paying 308.00 euros for 12 hr stay wasn’t going to pay for 2 coffee pods.

Room dusty from recent construction.noisy corner location-air conditioning not functioning correctlly

Smell in the corridors. Breakfast. No common areas to stay for a while

The building itself is beautiful and the redesign looks good so far. It’s right downtown and near the water.

It isn’t finished yet! The facilities that were described in the booking simply don’t exist yet. The staff aren’t helpful either. In fact, never mind the lack of a gym, spa, parking, etc: they couldn’t even provide an iron. There’s a coffee maker in the room but guests have to pay for coffee. Employees to do follow up with request. It was quite bizarre.