Staff was unresponsive, misleading, and rude when they did have to interact with a guest.

This entire property booking is a scam. Majority of the reviews are the same. No one can access building or get ahold of anyone to access it.There should be a requirement to host a booking that you check in on site, or contactless check in with a door code. Name another bob or hotel short term stay that makes you go office to check in. AND NEVER ANSWERS THE PHONE. The customer service is awful and based on other reviews they gaslight all the issues to some point. They know what they are doing by requiring check in be at another location and its not in big bold letters. They scam people. don't answer their phone to get back to customers until the booking ends and deny a refund. Expedia should not allow them the platform to advertise this scammy booking. 0/10

There were black curly hairs covering our mattress and sheets. Other people’s old food and garbage was under the bed. Overall incredibly unclean. Horrible experience will not be returning

No parking available in the property to accommodate all the guests, around the property no parking available to park on the street, to many apartments complex around, customer service terrible and you have to check in a different place 2 / e3 miles away from the property, really inconvenient when you are checking in late.

I wish that I was notified the parking space needs to be reserved, I had to parked my SUV in the public street. Clean room . First time in hotel need to throw out trash myself😅。love seat was broken hole in it. Great part of the room is kitchen was equipped and has a stove; I only stay one solo not have a chance to use it .

Attempted to pick up my keys at noon, but room wasn't available that early. Came back at 4:30 and got room key and parking pass, but when I walked into my room it still wasn't ready. Luckily, I found Emily, the maintenance guy, and a cleaning crew member on site. The whole suite was then cleaned, the mattress was flipped over, the bed was made with fresh linens, and the TV was rebooted. Convenient location, microwave & refrigerator worked fine, A/C was OK, and shower was good. Except for a terrible initial impression, this lodging met my expectations. Waterproof mattress covers should be required by the lodging industry.

The smell was horrible chairs and couch had multiple stains check in wasn’t until 4 so after a 7 1/2 hr flight I had to wait 5 more hours to rest

Its perfect for a 1 night stay. Didnt like the smell when i walked it but the aircon helped with that. They also let me check in early after speaking to the host.

Good expirence

This property shouldn’t be booked through Expedia. You can’t reach the host and they give you poor instructions on how to check in. There was trash and other peoples food in the cabinets, hair in the bedding, old bedding on pillows in closet, they gave us one key and you have to have one for the power to be on.. nobody likes to sit in the dark or wants to drive to go get another hotel key, also there was only one towel. If it was clean and had some quirks worked out it would be a great unit.

I was a bit skeptic to book this place due to the previous low reviews. (It’s not a scam) the place actually exsist. Turns out, it wasn’t so bad. The confusion is that there isn’t a main office, you’d have to check in at Hotel Iris to pick up your room key. (Remember to ask them for a parking permit, which is also free). The facility is nice and clean, a bit unusual because it operates similar to an AirBnB. I rated it a 4 out of 5, the bed squeaks really bad. I would definitely stay here again.

Room was unready. See pics. No sheets on bed. No returned calls. No refund. Stay away

I was not aware that the parking fee was not included in the reservation. Trying to find a parking spot there sucks. There was no toilet paper. They asked you to clean the dishes that you use but did not leave much soap to do them. When i was there the fire alarms went off at 6am and were going off for about 20 mins and there is no office staff to talk to on property.

They are fraud!! They were asking me to zelle them more money!

Total scam property. Beware there is no front desk on site. When/ IF you do find the off site front desk ( 20 minutes away), you will then be Huselled to Zell some random person another $200 to get a room key. I was finally contacted by the property mgr. 3 hours after getting to the hotel ( which looks more like apartments). I saw several other guests franticly looking around dragging their bags looking for the nonexistent front desk, so I wasn't the only sucker.

Do not buy this hotel! I don’t even know how hotels.com is allowing them to be on here. You have to pick up the key off site which is miles away and when I did at 4pm, the place told me my key wasn’t there and the contact number for starling wasn’t working and they didn’t answer. I had to buy a completely different hotel and I’m still working on getting my money back! This is a complete scam !!!

I traveled from Arizona for 5 hours. I did not like the fact that once I arrived at the hotel, I had to travel to another hotel to get the key. The parking was such an inconvenience. I have never known to have to pay for parking at a hotel I reserved. I would not recommend this hotel to anyone.