Very clean, perfectly located, comfortable, bike parking in hotel, late check in no problem

No direct communication with staff, have sent some questions and no answer

Zentrale Lage, bequeme Betten

Kein Personal (war mir bei der Buchung nicht bewusst), hellhörig !!, keine Badezimmertür (immerhin separate Toilette), Badezimmerbeleuchtung nicht separat, d.h. nur gemeinsam mit dem hellsten Raumlicht schaltbar, Spinnenweben an der Decke.

Die zentrale Lage.

La ubicación y el confort de la habitación.

Nada.

Nice clean property, modern and stylish.

A bit confused with a self check in process, but finally everything was good

very central

the bed was a little uncomfortable but I would stay again

Es befindet sich sehr zentral und das check-in ist unkompliziert und flexibel. Es ist alles da, was man braucht für einen kurzen Aufenthalt oder für eine ausgiebige City Tour. Jede Menge Optionen Für Speisen & Drinks in unmittelbaren Nähe, sowie Shopping und jede Menge Kultur. Im Herzen von Trier! :-)

Es war nicht sauber, besonders die Sachen die Hygiene erfordern. Die Hebelanlage zur Wasserverarbeitung ist sehr laut. Besonders wenn Gäste nachts lange duschen, ist es sehr störend. Zu viele Verbotsschilder, wenn auch wohl wichtig! Sicherheit war leider während meines Aufenthalts aufgrund der offenen Türen etwas fraglich???

Super Lage. Tolle Ausstattung. Unkomplizierter check in und out.

Lekker en uitgebreid ontbijt

Die Lage ist genial, der Check-in ist sehr unkompliziert.

Die frühe Check-out Zeit mit 10:00 könnte auf 11:00 oder 12:00 vom Hotel verändert werden.

Zentral gelegen, schneller Kontaktloser Check-in.

10:00 Check-out Zeit.

An sich ein sehr schönes Hotelzimmer, Gute Betten. Geräumig und sehr Zentral.

Ich habe nun mehrfach dem Hotelbetreiber angeschrieben und keine Antwort bekommen. Der angebliche 24 Std. telef. Kundenservice war wohl gerade nicht da. In dem gebuchten Zimmer war der Abfluss verstopft, dass Wasser aus der Dusche in den Wohnraum lief. Wir haben mit Handtüchern das Wasser entfernt...jedoch war Duschen und Waschen leider nicht möglich. Ansonsten war es ein sehr schönes Zimmer.

Modern and clean

The price

Toilette war direkt beim Check In schon verstopft. Zimmer unter keinen Umständen zu benutzen in diesem Zustand. Schuld wurde nur auf uns geschoben, da wir angeblich in den 5 Minuten nach dem Einchecken im die Toilette selbst schon verstopft hätten. Ein Witz! Bei der Service Nummer gab es keinerlei Hilfe, da niemand kommen könnte um sich um das Problem zu kümmern und Zimmer zum ausweichen seien auch keine frei. Zumal uns am Telefon gesagt wurde, dass es diese Probleme öfter gebe. Das die Gäste die Toiletten immer verstopfen, ist dann ja eine reine Schutzbehauptung. Das Problem liegt da eindeutig beim Hotel. Mussten dann notgedrungen das Hotel wechseln. Hotel kann absolut nicht empfohlen werden!

The location

- No employee. You have to get the keycard from a machine. This is not mentioned on the App which is kind of intransparent. Since no one is there, you don't have the possibility to 1) leave your bag at the reception when you check out and want to go somewhere first before leaving town 2) get help if anything goes wrong. - no refrigerator - not even one bottle of water provided - no rails to hang your clothes... - TV is very very slow-responsive. - WIFI blocked me from using WhatsApp - Bed lamp is broken - plug socket is broken - The bed sinks so extremely it's uncomfortable. - The wall is very thin. - The water pumps and the Badlüfter are very loud Overall, with this price but no staff, it does not feel fair. The price you pay is mainly for the location and cleaning.

Die Lage war gut. Direkt in der Innenstadt.

Bei der Ankunft war unser Zimmer noch nicht gereinigt worden. Und nach der Reinigung waren noch die Lebensmittel des Vormieters im Kühlschrank. Die Toiletten- und Badtür ist komplett durchsichtig. Man sollte sich als Päarchen schon sehr nahe sein, wenn man hier gemeinsam untergebracht sein will.

Sentralt.

Vanskelig å finne når man kommer med bil og ikke har rukket å lese all info! Et hotell bør jo være enkelt å finne - men dette er litt vanskelig om man ikke leser info nøye! Du ser ikke hotellet fra et lovlig sted å komme med bil!

Very clean, good location (if you want to be in the city itself).

Bad communication from the hotel. They don’t respond to the chat service they offer (not 1 time) and if you call them, you have to ask for someone to speak english. Online check in and out doesn’t work and they dont inform you how you should do this. Unfortunately you only get 1 acces card. So if 1 of the you want to smoke a cigarette outside of want to leave alone, the other one inside the room, doesn’t have power to watch tv or something. Besides that, price was good and the hotel too for the price. And if you stay with a dog, the service is free.

Die Lage war sehr zentral

Die Hebeanlage ist sehr laut, wenn das Wasser läuft, pumpt diese und ist sehr im Zimmer zu hören

Sehr sauber, sehr modern. Tolle Lage in der Fußgängerzone.

Relativ früher Checkout bereits um 10 Uhr.

Die Lage des Hotels ist recht zentral.Zimmer sauber.

Überhaupt kein Personal vor Ort. Wem das ein und aus checken mit Automaten zusagt. Ich fand es unpersönlich. Keine Chance bei Problemen jemanden zu fragen. In meinem Fall hatte ich Probleme mit der Tür, die sich nicht auf Anhieb schließen ließ.

the location.

the digital check-in is a nightmare. I was not informed beforehand the only ID accepted is a passport, so I tried another type of ID first, the error message did not make any sense (something about a wrong start year). The interface is not clear, all in German, and it is needed to type in, letter by letter, a lot of information. Errrors happen, and we needed to start afresh several times. Fortunately one of the two phone numbers Booking mentions actually worked (the other one did not), and there was a friendly person, english speaking, that took us by the hand and talked us through the interfaces. Finally, after several stressful moments the key for the room appeared... Then, in the shower there was a large tuft of human hair sticking to the wall and another one on the floor. Clearly the shower had not been cleaned. Also, the room is small, only one chair (double room, two people) The television set did not work ('no channels').

The air conditioning

No mugs to.make a coffee even though an electric jug was provided. There was a cup but it had dental floss in it from previous occupant. There was Clothing left in cupboard from previous occupant. I didn't like the check in, it was raining and there were other guests checking in so I was getting wet as there wasn't enough cover

Great location. Very clean.

Unstaffed entry did not work. The machine did not accept a payment card, so payment was made a cash, without an issued receipt. Strange bathroom without a door. Room without air condition.

What can I say? The hotel is spotless and clean, everything is nice and shiny and looks brand new, good quality materials and the bed had probably the best matress I have ever slept on. The add boasts a 30 m² for the room and this may very well be as the room was very spacious. The hotel is conveniently located in the center of the historic town and less than 2 minutes from an affordable parking lot. No big complaints on the material outfit

There is no refrigerator or coolbox in the room, with outside temperatures of 27 ° centigrade this is a real nuisance. Television works, but no channels to choose from, just an empty menu, so telly is useless. No lobby or lounge or reception hall, no place to sit or relax except in your own room. Booked for 2 persons but only 1 key. And then the worst part: no staff at all, no one at the reception. There even is no real reception desk, only a metal box, outside at the front door, with a touch screen, a credit card reader and an automated voice that handles the reception. Booking is compulsary through booking.com, who will ask a garantee of the full amount which they can take of your credit card. When you check in, you also have to pay the full amount to the square box with the automated voice and if you don't, the box will not spit out your key card and you don't come in. If anything is not working out fine, you are fucked as there is no staff and no reference as to where you can go if a problem arises, Phone number of the helpdesk is in one of the many emails they sent you, but no one answered our call. Check-out time is 10:00, which is pretty early and there is really no place to leave your lugage for a few hours. Also be carefull: chances are that, if you overstay a few minutes, booking.com or the hotel will also claim the garantee on your credit card, although I must admit I don't know this for sure.

Great location, very convenience. Looks very nice and clean inside, very comfortable. Love the bed, pillows and the shower.

Check in process is too complicated, took so long to get the key. No kettle, water, teabags, telephone provided, television was not working.

I was obliged to change the date of my trip and the crew has accepted to change without hesitation, thanks!

Automatic check in was tough due to unreadable scanner. After restart -> all fine!

Location

Automated check-in without any staff was very cumbersome

Great location, right in the city centre. Clean room, comfy bed and great views.

Not great value per money. For over 90€ per night, I would have expected to have someone tidying up the room, or at least a human being handling the check in, instead of a silly self-service machine. The rooms were tiny and very basic, too: not even a coffee pot, nor a fridge... I didn't enjoy the shower placed inside the bedroom, either.