Hotel lovely, however check in at 23:30 and the lady insisted on an actual bank card to swipe in case of damage. Who carries bank cards these days … won’t stay again!

Very good hotel great choice of food but most of all the staff are very good very helpful

Was ok...but very noisy...overlooking lovely lawns but very poor soundproofing on windows with people drinking outside till late.......and the pool in the photo was a lot smaller than it appears in the way the picture was taken.

Really enjoyed my stay on a business trip but it would have been nice to share it with my wife! Cannot praise the staff enough as they were so friendly and professional and i will definitely stay again. The grounds outside were kept very nice so that was a bonus.

Beautiful venue but of a maze to rooms / back so may a couple of more signs and update one as it only went to room 30 so 31-35 was confusing. Room was nice and the bed was so comfortable, nice modern bathroom with toiletries. First I thought I would be hearing thumping music all night but it was very quiet. Food is amazing although a little bit expensive. Lee Spencer in the restaurant was very attentive. Wished I had known that the spa was complementary for three hours.

Hotel interior décor very tastefully done. Bedroom large and comfortable. As weather was stunning made full use of outdoor pool area, was like being on holiday! Staff very welcoming, food very good and will use again.

Amazing hotel with outdoor pool which we stayed in for hours and had drinks as was a sunny day

The hotel itself and the restaurant staff were lovely. It is the perfect place to get away and still be close to town centre amenities. The dinner was excellent, and there was a nice selection of options. The rooms were clean and fresh, with a fab bathroom with a large bath my son loved. However, there is a but—the hotel on Expedia markets itself as having a pool; the opening primary photograph is of a pool. IT IS NOT A POOL. This is a hydrotherapy pool. There is a big difference; the pool has bubbles (like a jacuzzi) and is only open to people over 18. Neither of these criteria is mentioned in Expedia's hotel details or on their own website. I explicitly booked this hotel for two reasons: the proximity to a big family gathering we were having in Barton Seagrave and because it stated that it had a pool so my son could swim. On check-in, the receptionist passed me off to the spa team, who were abrupt when I asked for clarification on using the pool. To add insult to injury, our allocated room had one small window that looked directly out over the pool - sorry, hydrotherapy pool. This hotel is excellent for couples or those without children, and I'd recommend it for that reason. If you have young children, I'd think twice about it.

Great hotel

Excellent all round stay

Lovely place, could not fault and the garden spa was superb

Work visit. Food in the restaurant is very expensive. Waiting staff very young and knowledge of the menu limited.

Great hotel - customer services brilliant

Beautiful hotel and ideally located. The spa looks nice but didn't have occasion to try it out. Check in procedures leave a lot to be desired! Staff friendliness was brialliant, they make you feel very much at home

Lovely place to stay with helpful staff and good food.

10/10 Could have had details of the spa facilities in the room.

The Hotel is excellent. The Staff are friendly and welcoming. There was ample parking and the hotel is easy to find. The room was spotless and very comfortable with everything you could need. The Hotel sits in lovely grounds and a wander after dinner was nice. The Hotel also has a spa which i did not get time to use. There was a good choice on the dinner menu with food freshly prepared with excellent service. Breakfast was also very good. I would use the hotel again in the future

Short overnight stay to make use of wonderful spa facilities Room was spacious, clean and very comfortable although room was very cold as heating seemed to be playing up

The staff were very friendly and helpful as we booked an extra night and changed rooms. The downside was there was no elevator but the staff were helpful..

A good hotel choice with decent sized rooms and a comfortable bed. I would have gone for five stars but my room had an odd loud buzz that would occur throughout the night, that lasted about three seconds. Also, my room (32) was a long way from reception. I’m fit and able but I was actually laughing at how many corridors, stairs and turns I had to navigate to find my room. Be aware if you have less mobility to request a closer room.

Great check-in. Didn’t use many facilities but the room (no 2) gave me a really homely feel. Really spacious bathroom, comfy bed and a great nights sleep. Just what was needed!

Arrived at 2 pm, front desk asked us to come back at 3, eventually checked-in at 3 ish, front desk informed that the Spa closes at 4:30. Rushed to the Spa straight after check-in, and the woman at Spa told us the Spa closes at 3:45 instead because they need time to "clean-up". So we ended up spending 15 mins at the Spa.. Went to the Spa next morning, only to find out the Spa was closed the whole day due to "maintenance"! Complained to the front desk when checked-out, and the lady said "well, it's not enjoyable when it's cloudy anyway". EXCUSE ME?! No compensation and nothing from the management to compensate for no Spa which is the obvious reason why people choose this place instead of a Holiday Inn... Not what a 4 star hotel service should be like! Will go to Rushton Hall Hotel next time...

Amazing food and service from all the staff, Spa was incredible! In particular Jamie the maintenance guy who helped me change a flat tyre on my van

The rooms are absolutely stunning and the food was also lovely. Would definitely stay again.

I would like to stay longer next time to enjoy the facilitys

Car parking is minimal. Not enough attention to the servicing of their boilers that resulted in no hot water in the morning.

Lovely hotel , room was lovely and comfortable, spa area was new and very nice strange being outside but works well , 2nd night sauna wasn’t getting hot this bothered me as I only stay away a few nights a week and enjoy spas , outside shower was warm which is silly after a steam room/sauna and could do with cold water drink tap outside Food was good staff was lovely I will stay again

Awesome place, food a little pretentious and overpriced for the portion sizes but apart from that awesome. Breakfast amazing though. Staff all lovely

Very helpful staff good to see people enjoy there work

Absolutely lovely find from greeting you at reception everyone had a smile Nothing too much trouble for the receptionist The gent who served behind the bar was so welcoming great job Lovely food Gorgeous bedroom 100 recommend

Second time of staying recently. Rooms are nice although really need AC as extremely hot with windows in my room only opening a small crack and a below average fan. I had customers meet me for dinner which was good but over priced based on restaurants in hotels i eat ib generally . Starters £9-12 and steak £30 is a bit much for the level of hotel in my experince . Breakfast was also disapointing with the hot food trays empty at 8.30 with no sign of topping up very quickly so in my case no sausages and only a couple of bits of bacon left, also luke warm .

Clean , easy parking ,good food outside area amazing