Upon arrival inside was okay, but the house needs some updates especially the bathrooms. There was no physical keys in the lock box. In the back the pool and the hot tub were not coming on. I contacted Vrbo which referred me to the Property Manager Cynthia I text her and let her know that the pool and backyard was dirty and had not been cleaned. My husband checked the drain basket and found trash in there as well. Cynthia had said she would be over the next day at 11am and take care of the issues, but never came. That night when the kids got in one of the bunk beds it was not put together correctly and the slats ended up falling off the bed so that set of bunk beds was not used and 2 of the kids just shared became didn’t trust it’s stability. I let her know about that the next morning through text since it was late when we noticed. The same day of arrival while in the pool you could see like 4 mice in the tree eating off of it. I know pest control had not visited as well due to ants all over the pool area. Overall this house as potential if it was managed correctly, they take action and fix the issues when they are brought up and not just not responding back, plus maintain the pool, hot tub and outside area. Luckily my dad was able to figure out the pool the second day with no help from the property manager. This was a big disappointment and I should have booked somewhere else after I read the 1 review. I have text with Cynthia and message with. Vrbo

We enjoyed our stay at "Happy Place". The home was setup great for our group - 2 adlts, 2 -15 yr boy, 2-18 yr boy and 2 -22 yr boy. All the boys had "their" space. The hot tub/pool was a huge hit! the Island was great and the beach was terrific! The cleanliness of the home was not up to par, If we are to pay cleaning fees, I expect the home to be clean. the rug in the dinning area must never get vacuumed . went to sweep up cheese and got tons of sand from only a few passes of the broom in one small area. under the beds and couches also does not seem to get cleaned . The sinks and shower/tubs felt like they had not been cleaned - lots of soap scum. The description says large TV in the entertainment area and a mini fridge. The TV was in a box on the floor We were planning on watching a hockey game together in this area - we would have booked another place that had this. The seal around the garbage disposal was not intact at all and we encounter a few cockroaches in the home. I am not familiar with TX so this might be somewhat common. My son left behind an expensive shirt he received as a Christmas gift and a pair of sweats. When i reached out, they said they didn't find it ( gave specific location of items he left) said we would pay to have it shipped to us)). I am very disappointed in this. We have stayed at many VRBOS. With kids, it seems like something always gets left behind - we have NEVER had them say they did not find it.