We stayed in this housr from 24-27/8/2024, and while we were looking forward to the experience, we were disappointed by the demeanor of the host. She treated us with a dismissive attitude and made us feel unwelcome. For example, when I asked about the ferry discount, as was advertised, she was curt and condescending. She lied about the ticket prices. This behavior significantly impacted our stay, making it uncomfortable and less enjoyable. More over and after we checked out she verbally insulted me! I believe that a warm and welcoming atmosphere is essential in hospitality, and I would suggest that the management provide training on customer service to ensure that all guests feel valued. I’m sure we would not return back based solely on this experience.