Easy location to northern cincy - beds/pillow not very comfortable but overall good for value.

Easy location to northern cincy - beds/pillow not very comfortable but overall good for value.

The person that checked us in was kinda rude and unfriendly. I thought that extraordinary attention was given to the check in process, even though I had pre- registration, I was asked for my drivers license, last four numbers of my social and my home address. I understand the need for identification. But I thought that was a little overboard! Also, I was not credited for my Military discount. When checking out I had to ask for a receipt. Which distracted me from checking on the military discount. However, I assumed that I would be automatically credited the discount as I had pre-registered with Hotel.com and that was a part of the quote. That should have been a given! A little RUDE all the way around,don’t you think?

The person that checked us in was kinda rude and unfriendly. I thought that extraordinary attention was given to the check in process, even though I had pre- registration, I was asked for my drivers license, last four numbers of my social and my home address. I understand the need for identification. But I thought that was a little overboard! Also, I was not credited for my Military discount. When checking out I had to ask for a receipt. Which distracted me from checking on the military discount. However, I assumed that I would be automatically credited the discount as I had pre-registered with Hotel.com and that was a part of the quote. That should have been a given! A little RUDE all the way around,don’t you think?

MAKE SURE YOU CHECK FOR BUGS AND THAT THEY CHANGED THE LINENS! Every time I go to a hotel the first thing I always do is check for bugs. I instantly noticed that the bed had hairs in it, looked like pubic hair and we hadn’t even lied down yet. I didn’t see any bed bugs which was awesome. I flipped over the pillow and saw a live lice bug! I went to the front desk and complained. The man wanted to argue and say that he knew the room had been cleaned and had fresh linens which was clearly not true. Eventually he gave up and they gave me a whole new room. This room didn’t have bugs but the walls are so thin you hear EVERYTHING outside and in the hallways and next door. I tried to use the AC fan to cover the noise. It worked somewhat but I ended up getting congested from the dirty musty filter they had inside it. The bathroom had mold on the roof. Not sure why this hotel has an 8/10 rating. Definitely NOT deserved.

MAKE SURE YOU CHECK FOR BUGS AND THAT THEY CHANGED THE LINENS! Every time I go to a hotel the first thing I always do is check for bugs. I instantly noticed that the bed had hairs in it, looked like pubic hair and we hadn’t even lied down yet. I didn’t see any bed bugs which was awesome. I flipped over the pillow and saw a live lice bug! I went to the front desk and complained. The man wanted to argue and say that he knew the room had been cleaned and had fresh linens which was clearly not true. Eventually he gave up and they gave me a whole new room. This room didn’t have bugs but the walls are so thin you hear EVERYTHING outside and in the hallways and next door. I tried to use the AC fan to cover the noise. It worked somewhat but I ended up getting congested from the dirty musty filter they had inside it. The bathroom had mold on the roof. Not sure why this hotel has an 8/10 rating. Definitely NOT deserved.

The rooms were musty and damp but the staff was kind and accommodating. Breakfast was good and the staff that prepared the food was kind, helpful and friendly. Overall the stay was decent.

The rooms were musty and damp but the staff was kind and accommodating. Breakfast was good and the staff that prepared the food was kind, helpful and friendly. Overall the stay was decent.