Hotel was very clean and comfortable. Staff was amazing.

Hotel was very clean and comfortable. Staff was amazing.

Great service. Hampton usually has great pillows, but we didn’t care for these.

Great service. Hampton usually has great pillows, but we didn’t care for these.

Lots of restaurants in the area. Busy area.

Lots of restaurants in the area. Busy area.

The hotel needs some renovation work done. Carpets are very dirty in hallways and elevator. Air conditioning in room was not working properly, air felt sticky and the room smelled badly. The location is really the only upside.

The hotel needs some renovation work done. Carpets are very dirty in hallways and elevator. Air conditioning in room was not working properly, air felt sticky and the room smelled badly. The location is really the only upside.

We enjoyed our stay. Nice room. We did find a back drive to get into the hotel parking lot, as it’s on a busy street/corner.

Large building, a bit old

We enjoyed the different breakfast options.

I will continue to stay here 2-3 times a year. Very accommodating. I feel like the staff is my family when I stay and beautiful heated outside pool.

I will continue to stay here 2-3 times a year. Very accommodating. I feel like the staff is my family when I stay and beautiful heated outside pool.

One of the Best properties we have stayed at. Hope the employees are recognized.

One of the Best properties we have stayed at. Hope the employees are recognized.

Staff was great. Easy access to shopping, food, highway

Staff was great. Easy access to shopping, food, highway

Traffic

Traffic

I like the room. The accommodations were good, but I am a short person and I would like to have shorter beds available there easier to get in even for tall people.

I like the room. The accommodations were good, but I am a short person and I would like to have shorter beds available there easier to get in even for tall people.

Perfect location, clean, Brett at the front desk- couldn’t be nicer. We will stay here again

Perfect location, clean, Brett at the front desk- couldn’t be nicer. We will stay here again

Check in was a breeze.

Check in was a breeze.

Rooms were clean, staff was nice. Pool area was good. Carpet was a little dated that's all. Overall had a great time.

Rooms were clean, staff was nice. Pool area was good. Carpet was a little dated that's all. Overall had a great time.

The hotel was overbooked, and they didn't have a room to give us that had 2 queen beds (the room type we had reserved). After about 30 minutes of debating about it and them blaming Hotels.com instead of taking ownership of the issue, they finally gave us a room with a king sized bed and a pull out couch. The hotel was also packed due to a softball tournament happening nearby, so the hotel was understaffed and didn't have enough supplies, despite admitting that those rooms had been booked about a year ago, so they knew it was coming. There was no A/C in the lobby/breakfast area, so it was unbearably hot and humid there. Only one elevator was working, and there was a team working on a major rewiring project and getting in the way of everyone, at a time when the hotel staff knew it would be very busy. In general, they are not well-organized, and don't take ownership of their own mistakes. Instead of blaming third-party apps for the overbooking dilemma, maybe they should consider not partnering with them to begin with if it's going to create so many issues for their customers.

The hotel was overbooked, and they didn't have a room to give us that had 2 queen beds (the room type we had reserved). After about 30 minutes of debating about it and them blaming Hotels.com instead of taking ownership of the issue, they finally gave us a room with a king sized bed and a pull out couch. The hotel was also packed due to a softball tournament happening nearby, so the hotel was understaffed and didn't have enough supplies, despite admitting that those rooms had been booked about a year ago, so they knew it was coming. There was no A/C in the lobby/breakfast area, so it was unbearably hot and humid there. Only one elevator was working, and there was a team working on a major rewiring project and getting in the way of everyone, at a time when the hotel staff knew it would be very busy. In general, they are not well-organized, and don't take ownership of their own mistakes. Instead of blaming third-party apps for the overbooking dilemma, maybe they should consider not partnering with them to begin with if it's going to create so many issues for their customers.

Easy access to freeway, spacious room, good breakfast, nice neighborhood, nice pool

Easy access to freeway, spacious room, good breakfast, nice neighborhood, nice pool

Very clean.