Advertised pool, pool had no water in it only reason we booked the place won’t do it again

Our room's thermostat couldn't be turned down past 76 degrees. The room was hot all night, poor quality sleep. The ice maker on our floor was broken.

Our room's thermostat couldn't be turned down past 76 degrees. The room was hot all night, poor quality sleep. The ice maker on our floor was broken.

The door in my room that connects to the room next door was missing the doorknob. This left a giant size hole in the door. People in the room next to ours were able to open their connections door and see into our room and reach their hand through the door and unlock the room. When I went to the front desk regarding the issue I was told there were no other rooms available. I was also told they were not able to fix the door. I asked for a temporary solution and was given a piece of paper to tape over the whole myself. I felt very unsafe the entire night and did not get much sleep at all. Also garbage was pulled up in the hallway for the duration of our stay.

The door in my room that connects to the room next door was missing the doorknob. This left a giant size hole in the door. People in the room next to ours were able to open their connections door and see into our room and reach their hand through the door and unlock the room. When I went to the front desk regarding the issue I was told there were no other rooms available. I was also told they were not able to fix the door. I asked for a temporary solution and was given a piece of paper to tape over the whole myself. I felt very unsafe the entire night and did not get much sleep at all. Also garbage was pulled up in the hallway for the duration of our stay.

Checking in was fast and great. Once we came to our room i was greatly disapointed. I am not sure if the bathroom waa cleaned or not bit it definitely needs a deep clean. Moving on to the bed. I found crumbs and hair on the matress and sheets. After calling the front desk twice, we were moved to a room that was lacking cleanliness as well (the desk waant even wiped down) and to a smaller bed than initially booked. I was offered a verbal $5 (!) dollar discount. After finding hair in this bed as well we finally decided to check out and get a full refund. It was frustrating to then find a hotel at 11 pm that same night. Absolutely disappointed

Checking in was fast and great. Once we came to our room i was greatly disapointed. I am not sure if the bathroom waa cleaned or not bit it definitely needs a deep clean. Moving on to the bed. I found crumbs and hair on the matress and sheets. After calling the front desk twice, we were moved to a room that was lacking cleanliness as well (the desk waant even wiped down) and to a smaller bed than initially booked. I was offered a verbal $5 (!) dollar discount. After finding hair in this bed as well we finally decided to check out and get a full refund. It was frustrating to then find a hotel at 11 pm that same night. Absolutely disappointed

Good place to stay. Nice rooms

We have stayed at many Hampton Inns on our cross country trip and this one needs lots of attention. Some of the issues are not within management’s control- noisy car next door, roaming cats in parking lot. The condition of the interior is within their control- squeaky doors that don’t completely close, lightbulbs out, overall cleanliness of rooms.

We have stayed at many Hampton Inns on our cross country trip and this one needs lots of attention. Some of the issues are not within management’s control- noisy car next door, roaming cats in parking lot. The condition of the interior is within their control- squeaky doors that don’t completely close, lightbulbs out, overall cleanliness of rooms.

Dirty floor and shower. No fruit

Dirty floor and shower. No fruit

Like that it was near a nice restaurant and had a great breakfast bar

Great

Great

When we checked into the hotel and received our key cards and went to our room, the key card didnt work them we were approached by a guy and he said he was the maintenance man he help us getting into our room and changed the battery on the door so our key card would work. The problem we had is that the maintenance man was wearing black sweats that were sagging and showing his boxers not even wearing a uniform. The next morning we got up to go do some activities and when we came back to our room later in the afternoon we noticed that our room was not cleaned by house keeping, bed was still messy and no fresh sheets nothing, no fresh towels in the bathroom and the trash was still in the trash can from the night before and when we check out sunday morning there were ants all ny the trash can because the house keeping didn't do there job. My wife and I will not be staying there again seems like this place needs to retrain there employees to be more professional

When we checked into the hotel and received our key cards and went to our room, the key card didnt work them we were approached by a guy and he said he was the maintenance man he help us getting into our room and changed the battery on the door so our key card would work. The problem we had is that the maintenance man was wearing black sweats that were sagging and showing his boxers not even wearing a uniform. The next morning we got up to go do some activities and when we came back to our room later in the afternoon we noticed that our room was not cleaned by house keeping, bed was still messy and no fresh sheets nothing, no fresh towels in the bathroom and the trash was still in the trash can from the night before and when we check out sunday morning there were ants all ny the trash can because the house keeping didn't do there job. My wife and I will not be staying there again seems like this place needs to retrain there employees to be more professional

Everything was great

Everything was great

Very nice and beautiful property. Enjoyed our stay, and staying again in August

Very nice and beautiful property. Enjoyed our stay, and staying again in August

The staff was friendly and ready to assist us. The room was comfortable and very quiet. The location was right of the highway exit. My goal of a relaxing weekend was fully met.

The staff was friendly and ready to assist us. The room was comfortable and very quiet. The location was right of the highway exit. My goal of a relaxing weekend was fully met.

The hotel was so-so....looked kind of run down, inside and out. Room was pretty clean. We honestly just needed somewhere to sleep for the night, so it did the job. Probably wouldn't stay there again if in the area....

The hotel was so-so....looked kind of run down, inside and out. Room was pretty clean. We honestly just needed somewhere to sleep for the night, so it did the job. Probably wouldn't stay there again if in the area....

Coffee was in the room, but no coffee maker, there was a spot for a mini fridge, no mini fridge, also no hair dryer and a lamp didnt have a shade on it.

Coffee was in the room, but no coffee maker, there was a spot for a mini fridge, no mini fridge, also no hair dryer and a lamp didnt have a shade on it.

I was surprised at the lack of cleanliness. Mirrors, desktop, windows all had fingerprints , smudges that were quite visible in room 323. Ice machine on 3rd floor was not working. Water leaks ( perhaps rain) noticeable throughout facility.. Juice machine at breakfast not wirking. Not the standards I am used to with Hampton stays.

Super simple check-in and friendly service. Room was clean, roomy, and very comfortable. Location is great and I felt safe, even with a late evening check-in.

I was surprised at the lack of cleanliness. Mirrors, desktop, windows all had fingerprints , smudges that were quite visible in room 323. Ice machine on 3rd floor was not working. Water leaks ( perhaps rain) noticeable throughout facility.. Juice machine at breakfast not wirking. Not the standards I am used to with Hampton stays.

Super simple check-in and friendly service. Room was clean, roomy, and very comfortable. Location is great and I felt safe, even with a late evening check-in.

Would not recommend. Pool was closed our entire stay, breakfast was out of most things, phones did work, no one would answer when I called from my cell.