Brian at the front desk was excellent.

We really enjoyed the cleanliness of the room and complimentary cookies!!

We had a pretty terrible experience and we will not return. The biggest issue is the AC. It was SO loud and it ran constantly even though we had it set to 78. I used earplugs at night and I could still hear it. Second problem was the pull out couch my kids used- the mattress was incredibly thin and the whole bed was not sturdy. The room layout was cramped, but it was nice to have two “rooms” with the junior suite, even if they were quite small. To top it off, our toilet overflowed randomly at 10pm (they did do a good job of getting it cleaned up quickly), and the hotel hosted a gun show the weekend we were here 🙄. Overall not a positive experience. We stay in Phoenix regularly and we will not be returning.

We had a pretty terrible experience and we will not return. The biggest issue is the AC. It was SO loud and it ran constantly even though we had it set to 78. I used earplugs at night and I could still hear it. Second problem was the pull out couch my kids used- the mattress was incredibly thin and the whole bed was not sturdy. The room layout was cramped, but it was nice to have two “rooms” with the junior suite, even if they were quite small. To top it off, our toilet overflowed randomly at 10pm (they did do a good job of getting it cleaned up quickly), and the hotel hosted a gun show the weekend we were here 🙄. Overall not a positive experience. We stay in Phoenix regularly and we will not be returning.

Overall outer appearance looks good. Experiencing being bitten by bed bugs was not expected. I stayed in room 215, hopefully this information being brought to the propertys attention, the bed bug issue can be taken care of

Excellent customer service

Great lobby bar, cool interior of hotel, easy parking, good breakfast, solid dinner food. Very convenient and easy.

Great lobby bar, cool interior of hotel, easy parking, good breakfast, solid dinner food. Very convenient and easy.

The property itself was ok. It’s a bit outdated and although there were many restaurants nearby the area is in a bad part of town. The worst part was the party that was going on next door from 10pm until about 3am in the morning. We had called down to the front desk to complain about the noise from the party at least 2 times. First call down was about 12 midnight when we thought would’ve died down but didn’t. Then the other time was at 2am which were told there were other rooms complaining about the noise as well. But still nothing was done. We hadn’t fallen asleep until about 3:30am. I don’t think we will be staying there again. Especially since the staff didn’t seem to care that the party was going on for hours until early morning. We actually recorded videos to capture how loud they were to show the front desk and all they said was “Sorry! It must have been the wedding party.”No compensation. No free breakfast. No free night. Something would’ve been nice since we only got a few terrible hours of sleep.

I really loved our room! We did have kind bed high floor overlooking all of Mesa. For someone who grew up here and went to the hotel as a kid - loved it. Would stay again!

The property itself was ok. It’s a bit outdated and although there were many restaurants nearby the area is in a bad part of town. The worst part was the party that was going on next door from 10pm until about 3am in the morning. We had called down to the front desk to complain about the noise from the party at least 2 times. First call down was about 12 midnight when we thought would’ve died down but didn’t. Then the other time was at 2am which were told there were other rooms complaining about the noise as well. But still nothing was done. We hadn’t fallen asleep until about 3:30am. I don’t think we will be staying there again. Especially since the staff didn’t seem to care that the party was going on for hours until early morning. We actually recorded videos to capture how loud they were to show the front desk and all they said was “Sorry! It must have been the wedding party.”No compensation. No free breakfast. No free night. Something would’ve been nice since we only got a few terrible hours of sleep.

I really loved our room! We did have kind bed high floor overlooking all of Mesa. For someone who grew up here and went to the hotel as a kid - loved it. Would stay again!

Peggy at the front desk was horrible. She charged for a late check out for no reason. And the room had a broken door handle that was never fixed even after notifying the staff

Peggy at the front desk was horrible. She charged for a late check out for no reason. And the room had a broken door handle that was never fixed even after notifying the staff

Very nice kept

Very nice kept

Double Tree's accommodations are the best, as expected. Thank you.

Double Tree's accommodations are the best, as expected. Thank you.

Customer service was excellent; room was excellent, and the bar was well stock.

Customer service was excellent; room was excellent, and the bar was well stock.

I was there because it was close to Desert Banner hospital where I learned my brother was dying. I ran into difficulty booking with Hotels.com, but the staff at the Doubletree helped me get in touch with Hotels.com. After 2 hours! I was able to work out problem. Will never book with hotels.com again.

I was there because it was close to Desert Banner hospital where I learned my brother was dying. I ran into difficulty booking with Hotels.com, but the staff at the Doubletree helped me get in touch with Hotels.com. After 2 hours! I was able to work out problem. Will never book with hotels.com again.

Great rooms, great staff, washing machine available. Bar closed at 10 for guests to keep it quiet, very clean. I'll be back

Great rooms, great staff, washing machine available. Bar closed at 10 for guests to keep it quiet, very clean. I'll be back

N/A

Was comfortable and quiet! Great cookies!

Was comfortable and quiet! Great cookies!

N/A

We thoroughly enjoyed our stay. This was our second time. We would love to stay again.

We thoroughly enjoyed our stay. This was our second time. We would love to stay again.

Love it

We have stayed at this property before and it never disappoints.