Planned family 2 room stay at Island Grand at Tradewinds. Despite the lobby seeming relatively nice we were shocked at the incredibly poor condition of the property. Clearly they had not recovered from recent hurricanes, and several of the restaurants were closed. The overall poor condition cannot be completely blamed on the hurricanes as it was clear the property had not been well maintained for some time. It looked nothing like the pictures and the rooms themselves were not clean, in disrepair and felt more like a cheap motel. We spent a short time at the property and knew we couldn't stay the night and left. The only positive I will give is that the refunded most of our stay (not the resort fee or the parking).

Leaking roof, no wifi, broken ice machines, out of service elevators

Leaking roof, no wifi, broken ice machines, out of service elevators

"We got you!" was the welcoming reply to my - at times very individual mom-travelling-with-two-kids - questions upon our arrival and it persisted as the Island Grand at TradeWinds' wonderful agenda for our whole stay: Everything was being cared for - from the perfect "organize your own home" room amenities, over the fantastic bars & restaurants on location, to the great fun for kids & adults alike on the water slide, the zip line & the wonderful beach with its comfortable cabanas. I will never forget how the whole lobby (guests & staff) applauded when I was so happy that Josh (I hope I remember your name correctly :)) returned my wallet that I had left on the counter. Thanks a million Island Grand at TradeWinds for these fantastic gulf coast memories - we cannot wait to be back at this perfect family location!

Good resort need some updates in the room

Island Grand had a lot of pool space for my family to swim and the beachfront was awesome. The staff was friendly. There was only one main elevator working, the stairwells had a strong mildew odor and were not cleaned. My room also smelled of mildew and there was constant water on the bathroom floor( not from the toilet).

Beach, pools, waterslide and zip line were great for the kids. Only 1 working elevator for a large resort. The elevator was extremely slow so we walked 5 flights of stairs most of the time. On our 1st night the room across from us had a drunk person that was having a meltdown from 1:30-3:30 am. It was so bad they caused damage to their room. The resort never apologized or acknowledged the incident to us, even though we brought the issue to their attention.

Overall the staff was very friendly and accommodating. Property was nice, but could use updates. THREE problem areas: 1) had one of the primary elevators out of service the entire stay and two others that were working and not working sporadically leading to extremely long waits for an elevator. 2) had to wait 1 1/2 hours PAST check in for one of the three roooms & booked for the week - with not apologies or compensation for our trouble; also one of the three rooms had a jammed door that was neaerly impossible to open or close (it was a safety hazard and a physical hazard for us to use) After unsuccessful attempts to fix, we had to pack up and move rooms. 3) by far the worst, on one of the evenings we were dressed for family photos and a very nice dinner. It happened to be pouring rain at the time and the two elevators that when to the main bldg were both not working at the same time. We wanted to walk-thru the breezeway to avoid getting wet and were stopped by three hotel workers. One in particular was very rude, unprofessional and ultimately dismissive to me. I tried explaining what we were trying to do - he didn't want to hear it, turned his back to me and ignored me from that point on. When we finally figured out a way to make it to the lobby without getting wet (we had to figure it out for ourselves) I went to the front desk and asked to speak to the manager - only to find out that the person who had been so rude and disrespectful to me earlier was in the manager!