nice

nice

According to my previous experience with my stay in 4 stars hotels in different cities all around the world, I asked the receptionist to give us tow pairs of Slippers but they refused and said give the negative rate as you wish. I am also got charged extra rather than my invoice from Expedia. I guess the receptionists there need more orientation lessons to learn how to deal with customers like me. I am a medical doctor and unfortunately my wife suffers from OCD however we had no issues with our previous stays in another hotels but Congress Hotel in Chemnitz.!! So disappointed.

According to my previous experience with my stay in 4 stars hotels in different cities all around the world, I asked the receptionist to give us tow pairs of Slippers but they refused and said give the negative rate as you wish. I am also got charged extra rather than my invoice from Expedia. I guess the receptionists there need more orientation lessons to learn how to deal with customers like me. I am a medical doctor and unfortunately my wife suffers from OCD however we had no issues with our previous stays in another hotels but Congress Hotel in Chemnitz.!! So disappointed.

Conveniently located in the city center and minutes walk to the Christmas Market and shopping district.

Conveniently located in the city center and minutes walk to the Christmas Market and shopping district.

Nice

Nice

Amenities of hotel not available due to Corona. No updates about status on hotel web-page as current info posted.

Amenities of hotel not available due to Corona. No updates about status on hotel web-page as current info posted.

Nice view from the restaurant. Very central positioned.

Nice view from the restaurant. Very central positioned.

Good location, business like hotel, hotel car park is convenient and charge €12 a day but public parking 1 minute walk away for €8

Good location, business like hotel, hotel car park is convenient and charge €12 a day but public parking 1 minute walk away for €8

Have stayed in this hotel few years back and it was much nicer. Looked rundown now

Have stayed in this hotel few years back and it was much nicer. Looked rundown now

The hotel was very close to the main station which was helpful. Very close to food. I loved that my room had a very large bathtub. Was a little upset that the room didn’t have a safe. The listing says that there’s room service during limited hours but there wasn’t anything in the room that would have described the services offered by the hotel. The WiFi was free which was great until my free access code was disabled. Over all my stay was fine.

The hotel was very close to the main station which was helpful. Very close to food. I loved that my room had a very large bathtub. Was a little upset that the room didn’t have a safe. The listing says that there’s room service during limited hours but there wasn’t anything in the room that would have described the services offered by the hotel. The WiFi was free which was great until my free access code was disabled. Over all my stay was fine.

Good value for money. Nice panorama view from the restaurant. Close to the railway station.

Good value for money. Nice panorama view from the restaurant. Close to the railway station.

Constant pounding from 7:00 AM until after 10:00 PM. They must have a trash shoot from upper floors because there was a constant wind howling and the sound of duct work expanding and contracting. Got no sleep due to the noise. Spoke to the manager in the morning. She explained your in a city hotel you should expect noise. I agreed that we would expect traffic noise but not construction noise. The manager was rude and basically said too bad. Rooms in the area of the renovations should not be rented out. The situation was handled very poorly by the manager and staff.

Constant pounding from 7:00 AM until after 10:00 PM. They must have a trash shoot from upper floors because there was a constant wind howling and the sound of duct work expanding and contracting. Got no sleep due to the noise. Spoke to the manager in the morning. She explained your in a city hotel you should expect noise. I agreed that we would expect traffic noise but not construction noise. The manager was rude and basically said too bad. Rooms in the area of the renovations should not be rented out. The situation was handled very poorly by the manager and staff.

I had a nice view of the Karl Marx statue. Chemnitz is an interesting place with plenty of reminders of the GDR. This hotel is right in the middle of it.

I had a nice view of the Karl Marx statue. Chemnitz is an interesting place with plenty of reminders of the GDR. This hotel is right in the middle of it.

The service in general ar the reception was very poor..no smile..or willingness to help. Frankly speaking i have not in many years as frequent traveler experience such bad service. For sure i will not stay there again.

The service in general ar the reception was very poor..no smile..or willingness to help. Frankly speaking i have not in many years as frequent traveler experience such bad service. For sure i will not stay there again.

The staff and hotel were both excellent. Very clean and good breakfast buffet.

The staff and hotel were both excellent. Very clean and good breakfast buffet.

The hotel had mold in the bathroom. The day staff was extremely rude especially because of the language barrier. The night staff was great they were very kind and welcoming to us.

There was mold in the showers so we asked To change rooms. After we asked to change the hotel staff seemed irritate. They then said I would need to pay for two towls that I had used to wash my makeup off my face before even trying to wash it! It's makeup it will come off with a little soap and water. I gave the towel back and said I'm not paying because y'all haven't even tried to wash it. Internet is 5 dollars per device per day so that wasn't great If you needed to use more than one device. There was about two courteous staff members of the 7 I talked to throughout my stay. They did have free apples and plums that I thought were great and the area was really safe. Walking away I think the staff needs to work on their customer service but the overall hotel was ok

So I book this hotel by looking at the pictures and review, what I found is they gave me 2 twin bed and when tell them I need queen bed, they charge be 15 Euro more per night. Well I paid and when I got to room, there is only one pillow on queen bed. The comforter was small (seems to be 3.5ft wide) so I dont cover you if you turn during your sleep. There is no Iron in the bed room and when you ask for iron, they have to hunt of iron and tell you that its not available but they found iron for me the next day. Interesting thing, there is no FREE WiFi, you have to pay 12.5 Euro per day for WiFi and also you can use same WiFi account to your cell phone and laptop. You have to pay extra to login to other device. No Free breakfast, it 15 Euro per day. So at the end of of the day, either the hotel deal was a good one but you pay so much extra, it is better to find a different hotel.

So I book this hotel by looking at the pictures and review, what I found is they gave me 2 twin bed and when tell them I need queen bed, they charge be 15 Euro more per night. Well I paid and when I got to room, there is only one pillow on queen bed. The comforter was small (seems to be 3.5ft wide) so I dont cover you if you turn during your sleep. There is no Iron in the bed room and when you ask for iron, they have to hunt of iron and tell you that its not available but they found iron for me the next day. Interesting thing, there is no FREE WiFi, you have to pay 12.5 Euro per day for WiFi and also you can use same WiFi account to your cell phone and laptop. You have to pay extra to login to other device. No Free breakfast, it 15 Euro per day. So at the end of of the day, either the hotel deal was a good one but you pay so much extra, it is better to find a different hotel.