I think what allows them to charge their prices and absorbent fees is their location. The comforter on the bed was really just a thick bedsheet. There was old food left in our refrigerator. We ordered towels that never came. Just a bunch of different things that didn’t make the trip as enjoyable as it could’ve been The hotel seem to be hosting a prom or some type of high school gathering every single night that we were there and the $25 resort fee they charge you for their stores but the stores would close what I would consider early was a unique experience.

I think what allows them to charge their prices and absorbent fees is their location. The comforter on the bed was really just a thick bedsheet. There was old food left in our refrigerator. We ordered towels that never came. Just a bunch of different things that didn’t make the trip as enjoyable as it could’ve been The hotel seem to be hosting a prom or some type of high school gathering every single night that we were there and the $25 resort fee they charge you for their stores but the stores would close what I would consider early was a unique experience.

Hotel was nice and clean although the rooms were a little dated. No fans in bathrooms, dated bathroom decor and carpet in the room. They charge a $25/day destination fee that's refundable with food/beverage purchase at the hotel. They didn't tell me upon check-in that needed to be per day. So even though we spent $500 in one day only $25 of the $75 we were charged were refunded. Also - Shula's restaurant in the hotel was the worst meal we've had for the price. Service was good but the food was less than average for what we spent. The wine list was also below average. It was very disappointing. The location of the hotel was great but there are many other options that we would consider before the Sheraton when we return.

Hotel was nice and clean although the rooms were a little dated. No fans in bathrooms, dated bathroom decor and carpet in the room. They charge a $25/day destination fee that's refundable with food/beverage purchase at the hotel. They didn't tell me upon check-in that needed to be per day. So even though we spent $500 in one day only $25 of the $75 we were charged were refunded. Also - Shula's restaurant in the hotel was the worst meal we've had for the price. Service was good but the food was less than average for what we spent. The wine list was also below average. It was very disappointing. The location of the hotel was great but there are many other options that we would consider before the Sheraton when we return.

This is our second time staying, hotel is conveniently located

The property was conveniently located and in walking distance to major attractions. It was also clean and the housekeeping personnel.We're very nice. I did not like a destination fee charge that was mandatory and not disclosed when I made my reservation. I did not like that the van service we contracted with was unable to pick us up directly in front of the Hotel. We had to walk out to meet him while other patrons were able to have there transportation pull up. I felt that this was discriminatory.

They charged me hundreds of dollars for the room that I already paid through Expedia. When I called them for refund, they said it will be refunded in 7business days, and it is there for some reason that they don’t know and I need to wait. Another task on my tondo list! It has been 9 business days and it’s still there! I am pretty sure they are trying to make me forget about it and they will never cancel that charge. And I am telling this to make other customers aware of this scam. You need to check your credit card transactions after a few days you leave the hotel. I can’t believe that Sheraton is doing this fraud. But they are doing it! Be careful…

Internet did not work, coffee machine was broken, they failed to clean our room on the second day despite us calling three times, old hotel overall. Nice view and the cleaning staff was great. Not worth it at this price.