The room was Very clean and new. Bed comfortable

Friendly staff, nice room

My stay was great until it was time to take a shower. I set the temp and proceeded into the shower. As I was showering, the water became hotter and hotter to the point where I had to step out of the stream of water and exit the shower. I got out the shower and adjust the temp. Again, this time realizing that the knob/handle for the shower was turning on its own. It looks as if the knob should be tightened to stay in place. When checking out. I notified the desk clerk and told her that my skin on my back was lightly irritated due to the hot water. All she said was she will tell engineer. Not caring at all.

My stay was great until it was time to take a shower. I set the temp and proceeded into the shower. As I was showering, the water became hotter and hotter to the point where I had to step out of the stream of water and exit the shower. I got out the shower and adjust the temp. Again, this time realizing that the knob/handle for the shower was turning on its own. It looks as if the knob should be tightened to stay in place. When checking out. I notified the desk clerk and told her that my skin on my back was lightly irritated due to the hot water. All she said was she will tell engineer. Not caring at all.

Friendly staff, nice room

The hotel is a bit dated and the rooms had a musty smell as soon as you walked in. The location is a bit confusing and at first we ended up at an office building which has the same look as the hotel. There is a huge outdoor mall nearby but the location of the hotel itself is a bit difficult and confusing to navigate, even with GPS we got lost and rerouted. The coffee machine was not working, we had another one sent to the room which was not working, then another one but that broke within a minute as well. We just gave up. We stayed in a few hotels this trip and they're all around the same price if not cheaper, this one was by far the least enjoyable property we stayed in. There are cheaper, nicer hotels with better quality amenities. I always thought Hiltons are nice hotels but it did feel cold (staff, the hotel). After this experience I think I much prefer a smaller sized hotel where staff seems to be a bit more personable and feels less "corporate" and stuffy. We have a toddler too but was put in a room next to a baby that was screaming for about 40 minutes at around 1am. We had to be up at 3am for our early flight so needless to say we barely got any sleep. I also felt itchy the entire time I was trying to sleep - let's just say it was not a comfortable stay in all aspects. Luckily this was just the last stop before our super early morning flight out because it would've ruined the trip. Sadly this is one we will not be back.

The hotel is a bit dated and the rooms had a musty smell as soon as you walked in. The location is a bit confusing and at first we ended up at an office building which has the same look as the hotel. There is a huge outdoor mall nearby but the location of the hotel itself is a bit difficult and confusing to navigate, even with GPS we got lost and rerouted. The coffee machine was not working, we had another one sent to the room which was not working, then another one but that broke within a minute as well. We just gave up. We stayed in a few hotels this trip and they're all around the same price if not cheaper, this one was by far the least enjoyable property we stayed in. There are cheaper, nicer hotels with better quality amenities. I always thought Hiltons are nice hotels but it did feel cold (staff, the hotel). After this experience I think I much prefer a smaller sized hotel where staff seems to be a bit more personable and feels less "corporate" and stuffy. We have a toddler too but was put in a room next to a baby that was screaming for about 40 minutes at around 1am. We had to be up at 3am for our early flight so needless to say we barely got any sleep. I also felt itchy the entire time I was trying to sleep - let's just say it was not a comfortable stay in all aspects. Luckily this was just the last stop before our super early morning flight out because it would've ruined the trip. Sadly this is one we will not be back.

I recognize that this hotel is a bit dated, but the hotel room was comfortable, clean and well put together. The hotel is reasonably placed by the Dedham Corporate Center T Commuter Rail line so it’s an easy ride into Boston. I enjoyed this hotel.

I recognize that this hotel is a bit dated, but the hotel room was comfortable, clean and well put together. The hotel is reasonably placed by the Dedham Corporate Center T Commuter Rail line so it’s an easy ride into Boston. I enjoyed this hotel.

The room smelled like cigarettes, the carpet was patchy and coming up in random locations.

The room smelled like cigarettes, the carpet was patchy and coming up in random locations.

Nice place. food facilities a little expensive. Great service.

Nice place. food facilities a little expensive. Great service.

I found this place to be a bit lackluster. They tried to charge two cards. One team member tried to charge one card twice. Fortunately, he was assisted by a more experienced staffer that helped him see the card was already charged once. When I asked about the second attempt at a different card after I already paid, the person at the desk just shrugged their shoulders and said they didn't know. The rooms are okay - a bit worn, but they are spacious.

I found this place to be a bit lackluster. They tried to charge two cards. One team member tried to charge one card twice. Fortunately, he was assisted by a more experienced staffer that helped him see the card was already charged once. When I asked about the second attempt at a different card after I already paid, the person at the desk just shrugged their shoulders and said they didn't know. The rooms are okay - a bit worn, but they are spacious.

Was a great place

There was a bunny eating outside on a nice little lawn outside our 1st floor door (that opened!).Very nice touch.

Hotel is desperately trying to hang on to a dated building but the cracks are visible. Look beneath the surface and its sad to see such an iconic brand have such a property. Broken shower heads, cracks in wallpaper, sloppily retrofitted door locks, sad gym, broken/loud AC unit. I could go on. I mean they have a gym inside a old racketball court? And too bad bc near a brand new mall development a super close to hwy. Hilton, time to clean this up!

Need to upgrade transportations

I stayed at this hotel 15 years ago and surprisingly although they’ve made zero upgrades to it it’s still a really great value and good service.

No coffee supply’s, air conditioning not working properly let front desk know, still not working after maintenance supposedly fixed. The view to the back of the property was to an abandoned parking structure, with weeds growing in the cracks of pavement. Not what I expected from a Hilton.

Great hotel.

It was nice

Room very small and bed lumpy. The two people at the check in were not pleasant. There was no greetings like welcome to Hilton! Not even an enjoy your stay! No smile to welcome the guests either. We asked for an extra blanket and we’re told there weren’t any extra blankets. A Hilton hotel don’t have extra blankets!! The towels could be used as a scrubber, that’s how hard they were!! Very disappointed!!

An hour and a half after the 3 pm check in time, our room still wasn't ready. Other than that everything was great

An hour and a half after the 3 pm check in time, our room still wasn't ready. Other than that everything was great

Easily located just off the expressway. Free on site parking. Our room was spacious and clean. The hotel is located just a short walk from the Dedham Corporate Center commuter rail station which was one of the primary reasons we chose this hotel. We bought a weekend rail pass and rode into Boston during the day. We also bought the concert pass to attend a concert at Foxboro. Awesome experience as well. We enjoyed our stay at this Hilton very much and will probably stay here again. Two things to note: website mentions local shuttle service but apparently that has been discontinued. Legacy Place is a short walk (15 min) so it wasn’t that big a deal because it was a beautiful day. Secondly, unless you’re a fan of feather pillows that flatten to wafers, bring your own pillow.

Easily located just off the expressway. Free on site parking. Our room was spacious and clean. The hotel is located just a short walk from the Dedham Corporate Center commuter rail station which was one of the primary reasons we chose this hotel. We bought a weekend rail pass and rode into Boston during the day. We also bought the concert pass to attend a concert at Foxboro. Awesome experience as well. We enjoyed our stay at this Hilton very much and will probably stay here again. Two things to note: website mentions local shuttle service but apparently that has been discontinued. Legacy Place is a short walk (15 min) so it wasn’t that big a deal because it was a beautiful day. Secondly, unless you’re a fan of feather pillows that flatten to wafers, bring your own pillow.

The check in process took over an hour. We do understand that they were sold out both nights due to a Kenny Chesney concert, but we had booked an Uber for 4:00 which should have given us plenty of time after a 3:00 check in ( which we actually showed up at 2:30 for hoping to get in early as they told us we may be able to on the phone that morning) and we had to reschedule our uber last minute. There was a line of 12 plus couples waiting for check in and the person behind me says that is very common for that hotel. I do understand being busy and possibly short staffed, but for a hotel this close to a major venue and most likely always busy, might I suggest an earlier check out time for patrons if you are unable to get the rooms turned over in time for the next check in.

Clean and beautiful hotel however the hotel was overbooked. We did not get into our room on time. The wait to get to the desk was very long and slow. The staff was taking names and phone numbers so they could call when rooms became available. Apparently there was a wedding and concert going on at the same time. The staff was very courteous and apologetic.

Room not ready at check-in. At 3:30 pm. Staff was rude. Told it would be possibly 60 minutes or more. Offered no compensation.

Clean and beautiful hotel however the hotel was overbooked. We did not get into our room on time. The wait to get to the desk was very long and slow. The staff was taking names and phone numbers so they could call when rooms became available. Apparently there was a wedding and concert going on at the same time. The staff was very courteous and apologetic.