We stayed in June 2022 and were absolutely delighted as our first post-pandemic holiday abroad. The hotel itself is modern and well equipped, in a quiet and very attractive location. The staff were AMAZING, so helpful so friendly and so professional. I cannot fault them in any way. The food was fantastic (well above standard for the all inclusive rate we paid). The pool and gym were clean and well equipped. Lastly the location is perfect, with a major ferry route on your doorstep we were able to get around the lakes many gorgeous locations with ease and at a reasonable price. I find it hard to fault anything (well (and this is written with a smile on my face as we found it very funny in the end), but their modern furniture often had the furniture legs pointing outwards... we must have stubbed our toes on the chairs in the room at least 3 times daily :). No seriously cannot fault much here and would highly recommend and stay again. PS thank you to Diego the masseuse, who fixed a very painful neck and allowed me to enjoy the rest of the holiday). Thank you to you all for making it an amazing stay!

We stayed in June 2022 and were absolutely delighted as our first post-pandemic holiday abroad. The hotel itself is modern and well equipped, in a quiet and very attractive location. The staff were AMAZING, so helpful so friendly and so professional. I cannot fault them in any way. The food was fantastic (well above standard for the all inclusive rate we paid). The pool and gym were clean and well equipped. Lastly the location is perfect, with a major ferry route on your doorstep we were able to get around the lakes many gorgeous locations with ease and at a reasonable price. I find it hard to fault anything (well (and this is written with a smile on my face as we found it very funny in the end), but their modern furniture often had the furniture legs pointing outwards... we must have stubbed our toes on the chairs in the room at least 3 times daily :). No seriously cannot fault much here and would highly recommend and stay again. PS thank you to Diego the masseuse, who fixed a very painful neck and allowed me to enjoy the rest of the holiday). Thank you to you all for making it an amazing stay!

This hotel was the start of our 2 week honeymoon road trip through Italy. It was incredibly relaxing and tranquil. We had a beautiful view of the lake and the area around the hotel is easy to walk. The service was impeccable. The breakfast was really good. The bed was comfortable. The infinity pool was gorgeous! The spa was stunning. Only complaint is we did not enjoy the massage - consider getting someone else - I felt quite uncomfortable during mine.

This hotel was the start of our 2 week honeymoon road trip through Italy. It was incredibly relaxing and tranquil. We had a beautiful view of the lake and the area around the hotel is easy to walk. The service was impeccable. The breakfast was really good. The bed was comfortable. The infinity pool was gorgeous! The spa was stunning. Only complaint is we did not enjoy the massage - consider getting someone else - I felt quite uncomfortable during mine.

Extremely nice and welcoming staff. Everyone made you feel relaxed and were pleased to help you. The hotel was fresh, clean, with modern furniture and fittings and has good, well appointed, rooms. The spa pool is amazing and is a MUST do option. Gladly recommend this hotel and look forward to another visit one day soon.

Extremely nice and welcoming staff. Everyone made you feel relaxed and were pleased to help you. The hotel was fresh, clean, with modern furniture and fittings and has good, well appointed, rooms. The spa pool is amazing and is a MUST do option. Gladly recommend this hotel and look forward to another visit one day soon.

We liked absolutely everything. From arrival to departure everything was perfect.

We liked absolutely everything. From arrival to departure everything was perfect.

Beautifully located, the hotel was incredibly peaceful. Perfect for a very relaxing break! As well as having stunning views of the lake, it’s also very close to the local restaurants, ferry and funicular so well placed to explore the area. A huge thank you to the wonderful staff who looked after us so well!

Beautifully located, the hotel was incredibly peaceful. Perfect for a very relaxing break! As well as having stunning views of the lake, it’s also very close to the local restaurants, ferry and funicular so well placed to explore the area. A huge thank you to the wonderful staff who looked after us so well!

The room and hotel were very nice and well maintained/ modern. Excellent front desk and wait staff. Manager even picked us up at train station as it was particularly hot. Area is small and perfect for relaxing for a couple of nights.

The room and hotel were very nice and well maintained/ modern. Excellent front desk and wait staff. Manager even picked us up at train station as it was particularly hot. Area is small and perfect for relaxing for a couple of nights.

Great place. 10/10 recommend. Fun pool & spa.

Great place. 10/10 recommend. Fun pool & spa.

We are returning guests here, we absolutely love it here. The team are so friendly and welcoming and make you feel very special and individual. Thank you. See you soon. :)

We are returning guests here, we absolutely love it here. The team are so friendly and welcoming and make you feel very special and individual. Thank you. See you soon. :)

Lovely stay, nice hotel in a good location. Ferry across to the other side runs all day. Plenty of lovely places to visit, very quiet. The two girls on reception were very helpful.

Lovely stay, nice hotel in a good location. Ferry across to the other side runs all day. Plenty of lovely places to visit, very quiet. The two girls on reception were very helpful.

The hotel contacted me prior to arrival regarding parking & dinner reservation which is anticipating their customers needs & excellent service. On arrival we received prompt efficient & welcoming service. The hotel is very clean & comfortable & convenient for access around the entire lake. Our stay would have been improved if the pool area had a direct line to bar/restaurant & there are aspects of the breakfast which could be improved. I would certainly recommend a stay at this hotel.

The hotel contacted me prior to arrival regarding parking & dinner reservation which is anticipating their customers needs & excellent service. On arrival we received prompt efficient & welcoming service. The hotel is very clean & comfortable & convenient for access around the entire lake. Our stay would have been improved if the pool area had a direct line to bar/restaurant & there are aspects of the breakfast which could be improved. I would certainly recommend a stay at this hotel.

Beautiful location; smart rooms; friendly, helpful staff.

Beautiful location; smart rooms; friendly, helpful staff.

Rooms good but smaller than I expected. Great location and superb staff who were very helpful and friendly

Rooms good but smaller than I expected. Great location and superb staff who were very helpful and friendly

Had to change my room because the first room didn't have a balcony, so I ended paying extra for a family room with a terrace. The family room was very small not fit for a family unless its a family of small people, I didn't mind because I was on my own but for sure it was not a family room and it was way overpriced for what it is!!! In April with a heat wave, the hotel did not switch on the central air conditioning saying that the storm later on will cool the air. I have to mention that the hotel I usually stay in have their central air condition on all year round and you have the option to switch on or off like any other hotel in the world, unfortunately I couldn't stay there because it was fully booked. Hotel De Charme eventually provided me with a fan that kept circulating the air in the room, bearing in mind that, the temperature in the room was 26 degrees, I found it unbearable to sleep or to even dry my hair after having a shower! The terrace was overlooked by passers by from the town as they have access to the hotel forecourt all day till 11:00 pm. Disappointing experience to say the least from the most expensive hotel in Laveno-Mombello.

Had to change my room because the first room didn't have a balcony, so I ended paying extra for a family room with a terrace. The family room was very small not fit for a family unless its a family of small people, I didn't mind because I was on my own but for sure it was not a family room and it was way overpriced for what it is!!! In April with a heat wave, the hotel did not switch on the central air conditioning saying that the storm later on will cool the air. I have to mention that the hotel I usually stay in have their central air condition on all year round and you have the option to switch on or off like any other hotel in the world, unfortunately I couldn't stay there because it was fully booked. Hotel De Charme eventually provided me with a fan that kept circulating the air in the room, bearing in mind that, the temperature in the room was 26 degrees, I found it unbearable to sleep or to even dry my hair after having a shower! The terrace was overlooked by passers by from the town as they have access to the hotel forecourt all day till 11:00 pm. Disappointing experience to say the least from the most expensive hotel in Laveno-Mombello.

Hotel was in an ideal setting with access to the boat/ferry service and hence the lake. The town is nice with a couple outstanding restaurants. Highly recommended hotel on Lake Maggiore.

Hotel was in an ideal setting with access to the boat/ferry service and hence the lake. The town is nice with a couple outstanding restaurants. Highly recommended hotel on Lake Maggiore.

Hotel is lovely but...booked hotel because it said A/C. Get to room, no A/C because master switch has not been activated. Having paid for a room with a view, the sun was beaming in. Had to leave hotel and find a restaurant in the town to get the lake breeze. Enjoyed the quaint town and easy walking around. When we returned in the late evening we were offered an upgrade. Very nice gesture we accepted but it was still hard to sleep even with the doors open. Parking up the hill with no valet service or bellman. Friendly staff. For the price I would find another place on the lake next time.

Hotel is lovely but...booked hotel because it said A/C. Get to room, no A/C because master switch has not been activated. Having paid for a room with a view, the sun was beaming in. Had to leave hotel and find a restaurant in the town to get the lake breeze. Enjoyed the quaint town and easy walking around. When we returned in the late evening we were offered an upgrade. Very nice gesture we accepted but it was still hard to sleep even with the doors open. Parking up the hill with no valet service or bellman. Friendly staff. For the price I would find another place on the lake next time.

This is a beautifully refurbished hotel, once a ceramics factory. Very contemporary and clean. Excellent location. For the British traveler, we are accustomed however to hot drink facilities in our room. There was none and we felt that the lack of room service meant that we were unable to get a hot drink at our leisure. It would be great if the hotel could address this. We would ideally have liked a balcony too but the upper floor rooms do not have balconies at all. If you want to sit out, ask for a ground floor room with a patio!

This is a beautifully refurbished hotel, once a ceramics factory. Very contemporary and clean. Excellent location. For the British traveler, we are accustomed however to hot drink facilities in our room. There was none and we felt that the lack of room service meant that we were unable to get a hot drink at our leisure. It would be great if the hotel could address this. We would ideally have liked a balcony too but the upper floor rooms do not have balconies at all. If you want to sit out, ask for a ground floor room with a patio!