The hotel is great, beds are comfy and the area and views around the hotel are amazing.

The hotel is great, beds are comfy and the area and views around the hotel are amazing.

Very nice hotel easy access with everything

Very nice hotel easy access with everything

I booked his hotel because of flight cancellation from Switzerland to United States so it was an emergency situation. The Wi-Fi connection was extremely important and the hotel Wi-Fi connection was horrible. Frustrating as I tried to fill out government Covid apps for travel with their poor Wi-Fi internet service constantly disconnecting. I was grateful for early check in for my room because of my flight cancellation. My hotel room had dangerous sharp glass panels covering the furniture. The corner glass cover edge by the tv furniture stand Scratch my hand and almost cut open. That glass corner was inches to cutting a large laceration near soft tissue of my forearm.

I booked his hotel because of flight cancellation from Switzerland to United States so it was an emergency situation. The Wi-Fi connection was extremely important and the hotel Wi-Fi connection was horrible. Frustrating as I tried to fill out government Covid apps for travel with their poor Wi-Fi internet service constantly disconnecting. I was grateful for early check in for my room because of my flight cancellation. My hotel room had dangerous sharp glass panels covering the furniture. The corner glass cover edge by the tv furniture stand Scratch my hand and almost cut open. That glass corner was inches to cutting a large laceration near soft tissue of my forearm.

They did not allow us to use the spa and the pool :( was sad plus they did not welcome us since we reached the hotel they were not friendly at the check in.

They did not allow us to use the spa and the pool :( was sad plus they did not welcome us since we reached the hotel they were not friendly at the check in.

Hotel is nice and neat, it had better days

Hotel is nice and neat, it had better days

A

A

Excellent location and restaurants with friendly staff

Excellent location and restaurants with friendly staff

This is definitely no longer a 5-star property and there are much better choices in the same area. The property is in desperate need of a full renovation, the rooms are showing a lot of wear and tear and the bathrooms are direct from the 1990's. Service is fine but nothing spectacular. Housekeeping was very inconsistent with toiletries not being refilled and coffee and glass wear not being replaced on multiple days. These were attended to when notified, but you should not need to do that at a 5-star property. No benefit for being a Bonvoy Gold Member - not recognized when checking in and simply told no when I asked for the complimentary upgrade membership is supposed to entitle you to even though they clearly weren't at full capacity. Warning that parking is 40 CHF per day and there is no other option. We stayed at other 4 or 4.5 star properties during our 2 week trip in Switzerland and this was by far the worst. I would avoid this property until a major overhaul is completed.

This is definitely no longer a 5-star property and there are much better choices in the same area. The property is in desperate need of a full renovation, the rooms are showing a lot of wear and tear and the bathrooms are direct from the 1990's. Service is fine but nothing spectacular. Housekeeping was very inconsistent with toiletries not being refilled and coffee and glass wear not being replaced on multiple days. These were attended to when notified, but you should not need to do that at a 5-star property. No benefit for being a Bonvoy Gold Member - not recognized when checking in and simply told no when I asked for the complimentary upgrade membership is supposed to entitle you to even though they clearly weren't at full capacity. Warning that parking is 40 CHF per day and there is no other option. We stayed at other 4 or 4.5 star properties during our 2 week trip in Switzerland and this was by far the worst. I would avoid this property until a major overhaul is completed.

Great location , quiet and great staff always ready to help

Great location , quiet and great staff always ready to help

I was sick send back from hospital.The hotel asked me to leave in 1h.I had nowere to go,it was sunday.I said why cant I stay one more night ans it was all payed.and nothong can hapen till I ger orginezed.They said they dont care if I am un well and I must leave now.It is shocking.

I was sick send back from hospital.The hotel asked me to leave in 1h.I had nowere to go,it was sunday.I said why cant I stay one more night ans it was all payed.and nothong can hapen till I ger orginezed.They said they dont care if I am un well and I must leave now.It is shocking.

Very comfortable stay, and excellent friendly service.

Very comfortable stay, and excellent friendly service.

Excellent staff service which make you feel very welcome. Stylish rooms but could improve on amenities like adding slippers , toothbrush and toothpaste. Could also improve on variety of buffet breakfast.

Excellent staff service which make you feel very welcome. Stylish rooms but could improve on amenities like adding slippers , toothbrush and toothpaste. Could also improve on variety of buffet breakfast.

Hotel was very nice for my business trip.

Hotel was very nice for my business trip.

Great venue.. very professional and friendly staff. Hellishly pricey.

Great venue.. very professional and friendly staff. Hellishly pricey.

Great Hotel, Services and location .

Great Hotel, Services and location .

The staff were very attentive and the service was brilliant. In consideration of the cost of staying there, the rooms look dated.

Gorgeous hotel with a lovely pool area & patio restaurant. Lovely views of the lake and within walkable distance to old town. Service is impeccable.