I’ve stayed in many Paris hotels, and if you’re expecting a 4-star, avoid this one. It should lose a star, and management needs to address the poor state. Clearly, guest experience is not a priority. I paid £500 for 2 nights in a “superior” room with a view, but it felt more like a dated 3-star motel. Check-in was bland—no interaction, no explanation of services, not even a confirmation of my booking. Staff seemed untrained. The 10th-floor corridor was dark and outdated, and the room wasn’t any better—cramped, gloomy, and unclean. The only positive was the view of the Arc de Triomphe and Eiffel Tower. The depressing color scheme of browns and grays made the room feel even worse. Nothing about the room was "superior." A few Rituals products don't compensate for the lack of basics like robes, slippers, or water. £250 per night for this? The bathroom was tiny, with a faulty showerhead, and the loose socket was dangerous. The towels were so thin they were practically see-through. Clearly, the room wasn’t maintained. Breakfast was chaotic. The food was poor, and the hot dishes weren’t even warm. The dining area was unclean. This hotel isn’t any better than the IBIS next door. I’m just relieved I only stayed for 2 nights.

I’ve stayed in many Paris hotels, and if you’re expecting a 4-star, avoid this one. It should lose a star, and management needs to address the poor state. Clearly, guest experience is not a priority. I paid £500 for 2 nights in a “superior” room with a view, but it felt more like a dated 3-star motel. Check-in was bland—no interaction, no explanation of services, not even a confirmation of my booking. Staff seemed untrained. The 10th-floor corridor was dark and outdated, and the room wasn’t any better—cramped, gloomy, and unclean. The only positive was the view of the Arc de Triomphe and Eiffel Tower. The depressing color scheme of browns and grays made the room feel even worse. Nothing about the room was "superior." A few Rituals products don't compensate for the lack of basics like robes, slippers, or water. £250 per night for this? The bathroom was tiny, with a faulty showerhead, and the loose socket was dangerous. The towels were so thin they were practically see-through. Clearly, the room wasn’t maintained. Breakfast was chaotic. The food was poor, and the hot dishes weren’t even warm. The dining area was unclean. This hotel isn’t any better than the IBIS next door. I’m just relieved I only stayed for 2 nights.

the restaurant took around 30 mins just to bring the menu, and when I ordered a bottle of water they never brought it. they took my order after 45 mins, and due to all tables around me complaining about the service I decided to leave and cancelled my order. The gym has limited space.

the restaurant took around 30 mins just to bring the menu, and when I ordered a bottle of water they never brought it. they took my order after 45 mins, and due to all tables around me complaining about the service I decided to leave and cancelled my order. The gym has limited space.

Room was hot

Room was hot

Clean rooms, very friendly staff, nice location

Clean rooms, very friendly staff, nice location