Always loved this hotel. This used to be a luxury hotel. Rates are more fitting for a medium quality hotel. The beautiful restaurant overlooking the lobby is now barren. Skies, the rotating restaurant on top is closed. The room was clean, but the shower was cold. Charged $25 a night for self parking. The manager offered Bonvoy points, but didn’t follow through. At $300 a night, including taxes fees and parking, there are much better stays in Kansas City. Extremely disappointed.

Always loved this hotel. This used to be a luxury hotel. Rates are more fitting for a medium quality hotel. The beautiful restaurant overlooking the lobby is now barren. Skies, the rotating restaurant on top is closed. The room was clean, but the shower was cold. Charged $25 a night for self parking. The manager offered Bonvoy points, but didn’t follow through. At $300 a night, including taxes fees and parking, there are much better stays in Kansas City. Extremely disappointed.

Very relaxing stay with beautiful views!

Very relaxing stay with beautiful views!

Crown center closes at 6pm except for a BBQ place til 10 and Spin Pizza til 9. That’s it. Spin is good. Expensive but good. My issues with the hotel is the restaurant is horrible. The elevators are noisy and the pool was freezing. Yes it’s an outdoor pool but we’ve had hot 95 for a month at least and it’s outside/inside. 2 lights in the corridor worked (50ft) corridor. I booked through Expedia and paid at booking. Surprise when I almost get home after checking out and driving 3hours home I get a notification of a charge on my card. For my stay. I call and someone made a “mistake”. I will be watching my statement. The staff is friendly. And there is stuff to do in the area. The food choices need to stay open longer for people who stay there and happen to do something else during the day. Like watch the Royals.

Crown center closes at 6pm except for a BBQ place til 10 and Spin Pizza til 9. That’s it. Spin is good. Expensive but good. My issues with the hotel is the restaurant is horrible. The elevators are noisy and the pool was freezing. Yes it’s an outdoor pool but we’ve had hot 95 for a month at least and it’s outside/inside. 2 lights in the corridor worked (50ft) corridor. I booked through Expedia and paid at booking. Surprise when I almost get home after checking out and driving 3hours home I get a notification of a charge on my card. For my stay. I call and someone made a “mistake”. I will be watching my statement. The staff is friendly. And there is stuff to do in the area. The food choices need to stay open longer for people who stay there and happen to do something else during the day. Like watch the Royals.

The hotel was beautiful. We came By train and although the convenience of walking through the elevated walkway was great, it was much further than we anticipated. Also access to the pool was hard to get to. The excercise facilities, restaraunt, and staff were excellent.

The hotel was beautiful. We came By train and although the convenience of walking through the elevated walkway was great, it was much further than we anticipated. Also access to the pool was hard to get to. The excercise facilities, restaraunt, and staff were excellent.

Great hotel, nice amenities & location.

Great hotel, nice amenities & location.

Good hotel great service beds where very hard overall great hotel just needs softer beds in our opinion

Room wasn’t ready until after 6

Room wasn’t ready until after 6

Good hotel great service beds where very hard overall great hotel just needs softer beds in our opinion

Really don't have it together for large events that come to town. Some 80 people couldn't get into their rooms until after 530 What a mess.

Really don't have it together for large events that come to town. Some 80 people couldn't get into their rooms until after 530 What a mess.

The room was disgusting. The carpet was The worst part. My son had a film of dirt on the bottom of his feet. We had been in the hotel twenty minutes. That is gross. We had to wear our shoes the whole time. Cleanliness was my only issue. Never going to stay here. First impressions are important still.

The room was disgusting. The carpet was The worst part. My son had a film of dirt on the bottom of his feet. We had been in the hotel twenty minutes. That is gross. We had to wear our shoes the whole time. Cleanliness was my only issue. Never going to stay here. First impressions are important still.

Amazing stay

Amazing stay

The pool was filthy! The elevator to the pool was malfunctioning and there were no stairs w/o employee escort which was obviously an inconvenience. The front desk associate at check in was difficult. Disappointing for the price of final cost over $500 per night.

The pool was filthy! The elevator to the pool was malfunctioning and there were no stairs w/o employee escort which was obviously an inconvenience. The front desk associate at check in was difficult. Disappointing for the price of final cost over $500 per night.

Went well nice place , but someone broke window out of are truck in parking garage,

Went well nice place , but someone broke window out of are truck in parking garage,

The service in the restaurants and bar was very friendly and attentive. The front desk were helpful. The rooms were not clean at all. We had two rooms that adjoined. My room had aspects that had not been cleaned. There were crumbs on the floor, hair on the shower wall, and the bathroom mirror and sink were dirty. Our other room had dirt on one bed and hair in the shower. Also, the bath faucet was leaking and the window curtain was stuck in the closed position. Regarding the last two issues, the staff was responsive and fixed those issues within a few hours.

The service in the restaurants and bar was very friendly and attentive. The front desk were helpful. The rooms were not clean at all. We had two rooms that adjoined. My room had aspects that had not been cleaned. There were crumbs on the floor, hair on the shower wall, and the bathroom mirror and sink were dirty. Our other room had dirt on one bed and hair in the shower. Also, the bath faucet was leaking and the window curtain was stuck in the closed position. Regarding the last two issues, the staff was responsive and fixed those issues within a few hours.

Only downfall pre authorization stays on card still and it’s been 5 days :/ other than that hotel was amazing

Only downfall pre authorization stays on card still and it’s been 5 days :/ other than that hotel was amazing

A good weekend getaway for a festival. This hotel is in a great location with lots to see and do nearby. Convenient to the Crossroads, Union Station and Crown Center. The hotel is a classic Sheraton. The lobby is a wonderful place to gather and relax. The bar/restaurant was also good for gathering and socializing. We enjoyed the pool, but it is in need of a refresh. Although the deck has some nice flowerpots and furniture, the pool needed some TLC with a nice ring of muck around the waterline. Hot tub was not in service. Towels were thin and cheap. We will stay at this hotel again because of the location.

A good weekend getaway for a festival. This hotel is in a great location with lots to see and do nearby. Convenient to the Crossroads, Union Station and Crown Center. The hotel is a classic Sheraton. The lobby is a wonderful place to gather and relax. The bar/restaurant was also good for gathering and socializing. We enjoyed the pool, but it is in need of a refresh. Although the deck has some nice flowerpots and furniture, the pool needed some TLC with a nice ring of muck around the waterline. Hot tub was not in service. Towels were thin and cheap. We will stay at this hotel again because of the location.

Bathroom was dirty and outdated. Carpet in room felt dirty.

Bathroom was dirty and outdated. Carpet in room felt dirty.