Staff were Great. Our stay was amazing. Thank you to the whole team.

Staff were Great. Our stay was amazing. Thank you to the whole team.

Check in was done at home but then charged us $50 upon arrival for early check in. Front desk was consistently rude and dismissive. Everything was an upcharge. We stayed in a corner room the size of a closet with absolutely no view unless we paid $39/night extra (we did not). The fridge only accommodated items for purchase…it was an extra $20 for a regular mini fridge. We requested ice as the ice machine was shut down; no ice was ever delivered. TV remote was glitchy requiring you to unplug/plug in TV. The best thing about this property was its location and it was quiet. Would NOT stay here again.

This hotel is perfectly located to see Boston. Next to Faneuil Hall and Quincy market, everything is in walking distance. The staff is excellent, the facilities are clean, we really enjoyed having a fireplace in our room. This will always be our hotel when we go to Boston. Worth every penny.

This hotel is perfectly located to see Boston. Next to Faneuil Hall and Quincy market, everything is in walking distance. The staff is excellent, the facilities are clean, we really enjoyed having a fireplace in our room. This will always be our hotel when we go to Boston. Worth every penny.

Quite noisy hotel and its not the traffic. It’s the AC that bummers every 15th minute and you will wake up during the night. You will also be a part of your neighbor's life, shower, toilet, talking etc. Add a very poor wifi on top of this. Only good thing is the location. But I will recommend you to find another hotel. 500 USD per night - you can stay at Intercontinental for the same price.

Quite noisy hotel and its not the traffic. It’s the AC that bummers every 15th minute and you will wake up during the night. You will also be a part of your neighbor's life, shower, toilet, talking etc. Add a very poor wifi on top of this. Only good thing is the location. But I will recommend you to find another hotel. 500 USD per night - you can stay at Intercontinental for the same price.

The restaurant automatically added a 20% gratuity to my bill and argued with me when i told them to take it off. Last time I ate there

We love the Bostonian!! Front desks staff, the uniformed service attendants - all were welcoming, helpful - just excellent! Location is perfect as there’s no need for a car since there are so many great places to see within walking distance. The only recommendation is that they upgrade some of their furniture, including sliding doors that are in disrepair. Even with those issues this place is still our #1 choice to stay in Boston.

The restaurant automatically added a 20% gratuity to my bill and argued with me when i told them to take it off. Last time I ate there

We love the Bostonian!! Front desks staff, the uniformed service attendants - all were welcoming, helpful - just excellent! Location is perfect as there’s no need for a car since there are so many great places to see within walking distance. The only recommendation is that they upgrade some of their furniture, including sliding doors that are in disrepair. Even with those issues this place is still our #1 choice to stay in Boston.

Very high priced , great location and much needed to be tended to .... particularly for this price range.

Very high priced , great location and much needed to be tended to .... particularly for this price range.

When I tried to check in at 12;30pm, they wanted to charge $50 for an "early checkin". I've traveled to hotels all around the world and never heard of an "early checkin" fee. Then, valet wouldn't park my car since I have a pickup truck. They wanted me to take the cover off my truck bed and expose the entire truck bed due to potential vandalism.

When I tried to check in at 12;30pm, they wanted to charge $50 for an "early checkin". I've traveled to hotels all around the world and never heard of an "early checkin" fee. Then, valet wouldn't park my car since I have a pickup truck. They wanted me to take the cover off my truck bed and expose the entire truck bed due to potential vandalism.

Well, I stay in Boston atleast 4 times a year and have stayed at many hotels across the city. This is the worst one ever. Upon arrival the desk staff didn’t even look up or greet us . Just said what’s your name. We are then told our room is ready, however it we want to enter before 3 pm it is a $50 charge . I have never in all my years traveling been told my room was ready but there is a fee enter before a certain time . We did not pay and went out to have lunch . It is 12:30 pm when we arrived at the hotel . After returning later in the evening to get our room key a new front desk staff member again followed suit by not looking at us . I told her we had already checked in . She asked for my ID but never took it or looked at it and then appeared confused sighing saying she’s looking for my reservation. We finally get our room keys and go to the room . The hallway stinks like must. The room smelled just as bad and was dirty . To top it off the ac was broken and a free standing machine was in the room venting out the window . Apparently this is an issue on half the building that management hasn’t addressed for months . We had a lovely view of the dumpsters and garbage cans. We met some nice folks at the restaurant bar who shared the same displeasure with the rude, dismissive staff . This place is obviously run down with no genuine care from management to make necessary improvements. This place doesn’t even deserve a 1 star. Go elsewhere a hostel would be better than here

Well, I stay in Boston atleast 4 times a year and have stayed at many hotels across the city. This is the worst one ever. Upon arrival the desk staff didn’t even look up or greet us . Just said what’s your name. We are then told our room is ready, however it we want to enter before 3 pm it is a $50 charge . I have never in all my years traveling been told my room was ready but there is a fee enter before a certain time . We did not pay and went out to have lunch . It is 12:30 pm when we arrived at the hotel . After returning later in the evening to get our room key a new front desk staff member again followed suit by not looking at us . I told her we had already checked in . She asked for my ID but never took it or looked at it and then appeared confused sighing saying she’s looking for my reservation. We finally get our room keys and go to the room . The hallway stinks like must. The room smelled just as bad and was dirty . To top it off the ac was broken and a free standing machine was in the room venting out the window . Apparently this is an issue on half the building that management hasn’t addressed for months . We had a lovely view of the dumpsters and garbage cans. We met some nice folks at the restaurant bar who shared the same displeasure with the rude, dismissive staff . This place is obviously run down with no genuine care from management to make necessary improvements. This place doesn’t even deserve a 1 star. Go elsewhere a hostel would be better than here

*Location! Location! Location! It is sooo close to everything! **Andrew, the Concierge/Valet is AMAZING! So helpful and knows everything about everything. Really loved him! ***The restaurant isn't great, but there are several places to eat close by.

*Location! Location! Location! It is sooo close to everything! **Andrew, the Concierge/Valet is AMAZING! So helpful and knows everything about everything. Really loved him! ***The restaurant isn't great, but there are several places to eat close by.

The location is amazing. We had a great time as a family of four definitely recommending staying there.

The location is amazing. We had a great time as a family of four definitely recommending staying there.

Before arriving I called to ask questions on parking since I was driving a truck with kayaks on a ladder rack. I reached someone mid day that couldn’t understand a simple question about the height concerns. She kept explaining valet parking. I asked if the parking was covered parking and I think she might have thought I was asking if costs were covered. So I told her I didn’t think we were defining covered parking the same so I asked it there was a roof over the parking area. Once again she started explaining they had valet parking. I finally gave up. Upon arrival, the height became an immediate issue. There was about 2” of clearance for the valet parking and I was told the self parking ($20 less) was not an option. I must say the remaining staff were incredible and very helpful. The room was ok but the carpet really needed to be cleaned or replaced. The bed mattress was shot and had deep depressions in the middle of each side. My side was the worst. I did report this as I checked out. I also had a corner room with a window on two sides. But the view from both the windows were the AC units. So the view was undesirable. I have to wonder if Hotel.com customers were assigned subpar rooms. The location was fantastic but my next trip will be at a different hotel. Boston hotels are not cheap to say the least, so I expect them to provide rooms accordingly

Before arriving I called to ask questions on parking since I was driving a truck with kayaks on a ladder rack. I reached someone mid day that couldn’t understand a simple question about the height concerns. She kept explaining valet parking. I asked if the parking was covered parking and I think she might have thought I was asking if costs were covered. So I told her I didn’t think we were defining covered parking the same so I asked it there was a roof over the parking area. Once again she started explaining they had valet parking. I finally gave up. Upon arrival, the height became an immediate issue. There was about 2” of clearance for the valet parking and I was told the self parking ($20 less) was not an option. I must say the remaining staff were incredible and very helpful. The room was ok but the carpet really needed to be cleaned or replaced. The bed mattress was shot and had deep depressions in the middle of each side. My side was the worst. I did report this as I checked out. I also had a corner room with a window on two sides. But the view from both the windows were the AC units. So the view was undesirable. I have to wonder if Hotel.com customers were assigned subpar rooms. The location was fantastic but my next trip will be at a different hotel. Boston hotels are not cheap to say the least, so I expect them to provide rooms accordingly

very convenient to everything we wanted to do. friendly staff. nice restaurant with great food.

very convenient to everything we wanted to do. friendly staff. nice restaurant with great food.

First, the conversation of people outside the hotel can be heard in our room even with the drapes fully closed. Secondly, when asked about a charge on my credit card, the staff was not able to tell me what it is for other than to say it is a hold on my card. My rooms have been paid in full and the charge on my card is $26.14, an odd amount for a hold for incidentals. I will have to wait and see if it gets released because nothing was consumed from the mini bar.

First, the conversation of people outside the hotel can be heard in our room even with the drapes fully closed. Secondly, when asked about a charge on my credit card, the staff was not able to tell me what it is for other than to say it is a hold on my card. My rooms have been paid in full and the charge on my card is $26.14, an odd amount for a hold for incidentals. I will have to wait and see if it gets released because nothing was consumed from the mini bar.

Lots of black mold in bathroom shower floor and stall glass wall caulking! Toilet didn’t work well took maintenance long time to fix the issue partially. This is an old hotel and the price is not a good value. The only thing we liked was the location close proximity to the north end and Quincy Market.

Lots of black mold in bathroom shower floor and stall glass wall caulking! Toilet didn’t work well took maintenance long time to fix the issue partially. This is an old hotel and the price is not a good value. The only thing we liked was the location close proximity to the north end and Quincy Market.

The stay at the Bostonian Hotel was great, convenient to nearby restaurants and across its the market place and options to restaurants. My room was spacious and staff was very friendly and helpful. The only thing it can be a bit noisy at night since it’s next to the market, it didn’t bother me. The AC filter definitely needed to be cleaned, overall than that it was a great stay.

The stay at the Bostonian Hotel was great, convenient to nearby restaurants and across its the market place and options to restaurants. My room was spacious and staff was very friendly and helpful. The only thing it can be a bit noisy at night since it’s next to the market, it didn’t bother me. The AC filter definitely needed to be cleaned, overall than that it was a great stay.

Nice place Convenient to everything