The room is very nice, clean, and comfortable. We appreciated the carpet and large TV. The breakfast is good. We had two issues with the room (621): the hot and cold water are reversed on the bathroom sink and the toilet seat didn’t stay up (apparently a problem for husband). Otherwise, we were very pleased and would stay here again.

The room is very nice, clean, and comfortable. We appreciated the carpet and large TV. The breakfast is good. We had two issues with the room (621): the hot and cold water are reversed on the bathroom sink and the toilet seat didn’t stay up (apparently a problem for husband). Otherwise, we were very pleased and would stay here again.

Very friendly and accomodating. We were late and hAd to leave early and they open the kitchen so we could have fresh coffe and muffin. Very much appreciated.

Very friendly and accomodating. We were late and hAd to leave early and they open the kitchen so we could have fresh coffe and muffin. Very much appreciated.

It’s terrible experience ever I had this hotel. It’s not a hotel. More likely motel, First there is no front desk, if you bearly see them a lady soooo rude, she looks like not happy about her job and don’t care at all or she work just depends on the her mode, Hotel quality so poor very old and bed seat stuff very thin, Only good thing about this hotel is breakfast other then that never come back,

It’s terrible experience ever I had this hotel. It’s not a hotel. More likely motel, First there is no front desk, if you bearly see them a lady soooo rude, she looks like not happy about her job and don’t care at all or she work just depends on the her mode, Hotel quality so poor very old and bed seat stuff very thin, Only good thing about this hotel is breakfast other then that never come back,

Had a very very pleasant experience!

Had a very very pleasant experience!

TV would not connect to cable/internet

TV would not connect to cable/internet

I expected more from a renovated place they have the nerve to charge you $200 deposit for a hotel that so called “no smoking” but the rooms smell like smoke and smelly carpet which I believe they didn’t change in the renovation because I have stayed here before and everything looks the same. There’s even a ceiling leak from the “new” front desk. This would undoubtedly be the last time I ever go back to this hotel there’s to much wrong in this hotel.

I expected more from a renovated place they have the nerve to charge you $200 deposit for a hotel that so called “no smoking” but the rooms smell like smoke and smelly carpet which I believe they didn’t change in the renovation because I have stayed here before and everything looks the same. There’s even a ceiling leak from the “new” front desk. This would undoubtedly be the last time I ever go back to this hotel there’s to much wrong in this hotel.

The room was clean. The bed was quite comfortable. The breakfast was awesome - scrambled eggs, bacon, hash, waffles, pastries. The location was just what we wanted - near the Franconia-Springfield metro stop. However, that location is also a bit noisy for country folks like us. Overall, it was a great experience, and we'll definitely return for future stays.

The room was clean. The bed was quite comfortable. The breakfast was awesome - scrambled eggs, bacon, hash, waffles, pastries. The location was just what we wanted - near the Franconia-Springfield metro stop. However, that location is also a bit noisy for country folks like us. Overall, it was a great experience, and we'll definitely return for future stays.

My stay was pretty much comfortable. Some of the staff was great but there was one that worked that was rude and unprofessional. I had asked him for an iron in my room and his response was as if I was bothering him. His tone was that of a person that was talking to a bum.

My stay was pretty much comfortable. Some of the staff was great but there was one that worked that was rude and unprofessional. I had asked him for an iron in my room and his response was as if I was bothering him. His tone was that of a person that was talking to a bum.

Hated that there was no one working the front desk in the morning. No way for someone to send out mail through the lobby. Hotel had some person on a screen saying hi when we went down for breakfast, which seemed creepy and like BW doesn’t care about the human touch. The pool was closed and there is a gross green covering it - not enticing as a place to come again!

Hated that there was no one working the front desk in the morning. No way for someone to send out mail through the lobby. Hotel had some person on a screen saying hi when we went down for breakfast, which seemed creepy and like BW doesn’t care about the human touch. The pool was closed and there is a gross green covering it - not enticing as a place to come again!

We had a good experience.

We had a good experience.

The property would definitely need an upgrade, but besides, that is clean, people are very nice. They serve nice breakfast.

It gave motel vibes

Staff was friendly. Hotel smelled of mold and was grimy.

1. I did NOT appreciate having to pay a $200 deposit (for one night), which may take up to 10 days to clear as I paid with a debit card. In comparison, I had a great stay at the Best Western in Bellingham, Washington, where they charged a $25 deposit for several nights. 2. There was a note by the TV remote regarding their recent transition to cable, with instructions to switch to HDMV1 via TV Input. After clicking on HDMV1, I still received the “No Signal” message. This service should have been completed by staff (I would have called the front desk, but it was late.) 3. I appreciated the note regarding the ability to tip the cleaning person via QR Code, but I was unable to scan it with my QR Code reader. (I also suggest having a mechanism to tip the breakfast staff.) 3.

Was good , quite

It was an okay hotel, we found a bug in the bed which was not pleasant. Luckily it was not a bed bug but it was was still disgusting. Not a great hotel for the price, no nicer than a motel 6.

It was an okay hotel, we found a bug in the bed which was not pleasant. Luckily it was not a bed bug but it was was still disgusting. Not a great hotel for the price, no nicer than a motel 6.

Good stay for the money

Good stay for the money

The bed was very uncomfortable. The mattress seemed old and very mushy/soft. It was pretty loud, just generally thing outdated.

The bed was very uncomfortable. The mattress seemed old and very mushy/soft. It was pretty loud, just generally thing outdated.

Do not stay at this hotel, what a miserable experience. I booked a queen room and called morning of to see what their early check-in was. The front desk asked for my name and pulled up my reservation and told me I had a double room. I said I rented a queen room. She just ignored that and I thought maybe I misheard. I get in and I’m exhausted from driving so I go to sleep and think I’ll deal w the room in the morning bc it definitely was a double. I go to the front desk in the a.m. and they gaslight and tell me, a person that sleeps in a queen every night, that the bed I got was a queen and. I actually insisted that maintenance measure the bed. He measured it at 75” which is a double. 80” is a queen. This was without a doubt 75”. They lied to my face and told me it was a queen. I tried to take this up with Hotels.com but the people lied to them and said that it was definitely a queen even after maintenance verified it was a double. I called back to asked them why maintenance confirmed it was a double and they lied to Hotels.com and said it was a queen. I then told them, all of that aside, I did get a few bites on my legs last night so you might want to check and see if there’s bedbugs. Bedbugs are pretty common in hotels and I just asked them to check. The woman actually said I hope you didn’t bring those to our hotel. So, terrible service and lying employees. Never again.