This is our Nth time staying in this hotel for our annual family vacation. The wait for the preparations of our room is too long, despite prior confirmation e-mail of our arrival.

The staff from the restaurant was extremely professional and nice

The staff from the restaurant was extremely professional and nice

I liked everything about this hotel—my only reservation for staying her again is that the standard rooms are in desperate need of freshening up (no USB ports/not enough electricity ports in the room, no walk in shower, tired decor, old furniture). The hotel is very well located and within easy walking distance of the beach and Puerto Banus and the Marina. Lots of great restaurants at the hotel and nearby.

I liked everything about this hotel—my only reservation for staying her again is that the standard rooms are in desperate need of freshening up (no USB ports/not enough electricity ports in the room, no walk in shower, tired decor, old furniture). The hotel is very well located and within easy walking distance of the beach and Puerto Banus and the Marina. Lots of great restaurants at the hotel and nearby.

Very good !

Very good !

Hotel staff were very good, the rooms are in need of some repairs, bathrooms. Out door area was good and service good

Hotel staff were very good, the rooms are in need of some repairs, bathrooms. Out door area was good and service good

Very nice location and amazing property

Very nice location and amazing property

Everything was perfect beside the noise and we couldn't sleep well because we got waked up by noise from outside the balcony. The room was also very hot and has no Air Conditioning, so breathing was difficult to. The rest of the hotel is perfect, including the staff.

Everything was perfect beside the noise and we couldn't sleep well because we got waked up by noise from outside the balcony. The room was also very hot and has no Air Conditioning, so breathing was difficult to. The rest of the hotel is perfect, including the staff.

The staff are excellent and the hotel is in a great position. Short walk to the port and lovely prom walk and close access to the beach if required. Had the Level Lounge and would recommend this to anyone staying here. Once the staff knew we were vegetarian they made sure they brought appropriate food out whenever we came in. The breakfast area outside and outside level lounge tables and chairs could do with refurbishing but nothing that would spoil your visit

The staff are excellent and the hotel is in a great position. Short walk to the port and lovely prom walk and close access to the beach if required. Had the Level Lounge and would recommend this to anyone staying here. Once the staff knew we were vegetarian they made sure they brought appropriate food out whenever we came in. The breakfast area outside and outside level lounge tables and chairs could do with refurbishing but nothing that would spoil your visit

Very good, great location

Very good, great location

Staff were extremely helpful, nothing was too much trouble to ask for! Family room was quiet and clean. Can’t wait to return for another stay!

Staff were extremely helpful, nothing was too much trouble to ask for! Family room was quiet and clean. Can’t wait to return for another stay!

View of the car park and the smell of rubbish and sewage. The hotel was not full and reception could have changed our room but did not.

View of the car park and the smell of rubbish and sewage. The hotel was not full and reception could have changed our room but did not.

A bit far away from the main hub but generally safe and friendly

A bit far away from the main hub but generally safe and friendly

Every thing was exceptional ELLENA helped us in the check in and out. Expensive but worth every penny recommended to all tourists location amazing

Every thing was exceptional ELLENA helped us in the check in and out. Expensive but worth every penny recommended to all tourists location amazing

Everything you need for convenient location Staff all helpful and friendly

Everything you need for convenient location Staff all helpful and friendly

I can't fault the staff, gardens, pools, room (or the cleanliness), it was all top-notch. I've never stayed in a hotel with zero sound proofing. It was exhausting. We could hear all the drunk English people all day and night.

I can't fault the staff, gardens, pools, room (or the cleanliness), it was all top-notch. I've never stayed in a hotel with zero sound proofing. It was exhausting. We could hear all the drunk English people all day and night.

Thank you Melia for an amazing stay for my family

Thank you Melia for an amazing stay for my family

Nice and clean room. Very serviceminded people working at the hotel. Nice gym. Calm area and just 5 min walk to the port og Puerto Banus.