Beautiful view and really clean and nice hotel.

Beautiful view and really clean and nice hotel.

About the service, terrible. The only one that had a proper service was the maid. The rest of them need some training about being helpful. They have the same elevator for staff and guests so it could be around 15 min waiting for it. The parking lot was always full, if you’re lucky you find a spot otherwise you have to park it in the next block. I’m not coming back to this hotel. I wish I knew all of this before making my reservation.

About the service, terrible. The only one that had a proper service was the maid. The rest of them need some training about being helpful. They have the same elevator for staff and guests so it could be around 15 min waiting for it. The parking lot was always full, if you’re lucky you find a spot otherwise you have to park it in the next block. I’m not coming back to this hotel. I wish I knew all of this before making my reservation.

A

A

The only thing was that we have problems with parking, everything else was excellent Thank you

The only thing was that we have problems with parking, everything else was excellent Thank you

Staff was very nice. What we didnt like was that the rates are pricey for a room. On top of that the A/C was not working how it supposed to and beds are not so good either. Also tour agency downstairs, they offer you to go have breakfast and know the property at the royal villas which are owned by the same and tell you one thing and its different when you get there. Example they told me i was paying for breakfast 100 pesos and end up paying 175 pesos.

Staff was very nice. What we didnt like was that the rates are pricey for a room. On top of that the A/C was not working how it supposed to and beds are not so good either. Also tour agency downstairs, they offer you to go have breakfast and know the property at the royal villas which are owned by the same and tell you one thing and its different when you get there. Example they told me i was paying for breakfast 100 pesos and end up paying 175 pesos.

It’s was great

It’s was great

The room was bad, the sheets were stained, the shower drain was clogged, the wifi was not working at the room and the toilet seat was dirty. I have been there four times this was the first bad place and I was surprised they have AAA

The room was bad, the sheets were stained, the shower drain was clogged, the wifi was not working at the room and the toilet seat was dirty. I have been there four times this was the first bad place and I was surprised they have AAA

Great customer service, Excellent facilities, the restaurant staff needs improvement (customer service wise) other than that, our family enjoyed every minute, thank you!

I had an amazing experience. Erika always kept our room clean and our towels always clean. Thank you for an amazing experience

Great customer service, Excellent facilities, the restaurant staff needs improvement (customer service wise) other than that, our family enjoyed every minute, thank you!

I had an amazing experience. Erika always kept our room clean and our towels always clean. Thank you for an amazing experience

It's an amazing adventure for all

It's an amazing adventure for all

They don’t let my family visit me . (My nice)

They don’t let my family visit me . (My nice)

For the price I paid I would never recommend or come back to this hotel. The back of the hotel is in horrible condition. The elevators were in horrible conditions the limited dining and limited pool also deducted from the stay the check In staff / front desk left a lot to be desired. High called to ask for toilet Heber and clean towels and they immediately started instigating me. Did they not leave you toilet paper? Why don’t you have toilet paper instigating about the towels and how many and if they didn’t leave me clean ones because I just checked in we’re in a beach resort where there’s a lot of water and sand they’re gonna get dirty Horrible over all the only plus side and why I gave some stars it’s because the view is beautiful, but I could get that at any of the other hotels right alongside

For the price I paid I would never recommend or come back to this hotel. The back of the hotel is in horrible condition. The elevators were in horrible conditions the limited dining and limited pool also deducted from the stay the check In staff / front desk left a lot to be desired. High called to ask for toilet Heber and clean towels and they immediately started instigating me. Did they not leave you toilet paper? Why don’t you have toilet paper instigating about the towels and how many and if they didn’t leave me clean ones because I just checked in we’re in a beach resort where there’s a lot of water and sand they’re gonna get dirty Horrible over all the only plus side and why I gave some stars it’s because the view is beautiful, but I could get that at any of the other hotels right alongside

Glass at the check in lobby area makes it very hard to hear . Rules about remore control in room (about need to bring it back when checking out) is not explain and frankly, cumbersome. Great location for the hotel!

Glass at the check in lobby area makes it very hard to hear . Rules about remore control in room (about need to bring it back when checking out) is not explain and frankly, cumbersome. Great location for the hotel!

Yes

Yes

Room needs to be upgraded

Room needs to be upgraded

It was great

It was great