Amazing town and we will be back. The hotel was perfectly fine in all aspects. We normally stay in high end properties and this was a budget property for us but, we were very pleased with what we got. The parking was a little disappointing as it was public parking and we had to pay but, it was outside of the property and plentiful. The hotel was clean, staff were very friendly, facilities were as described on booking. All in all we had a great two nights in a central location during the military pilgrimage so was entertained throughout by the military marches and bands, the culture was lovely, great atmosphere. We will return to this town and hope this hotel is available.

Amazing town and we will be back. The hotel was perfectly fine in all aspects. We normally stay in high end properties and this was a budget property for us but, we were very pleased with what we got. The parking was a little disappointing as it was public parking and we had to pay but, it was outside of the property and plentiful. The hotel was clean, staff were very friendly, facilities were as described on booking. All in all we had a great two nights in a central location during the military pilgrimage so was entertained throughout by the military marches and bands, the culture was lovely, great atmosphere. We will return to this town and hope this hotel is available.

convenient and close

convenient and close

Close to the Basilica which made it a a perfect location, helps as we were there for hours on end. All was decent, clean and comfortable, I recommend it for this reason.

Close to the Basilica which made it a a perfect location, helps as we were there for hours on end. All was decent, clean and comfortable, I recommend it for this reason.

Staff at the front desk reception were very kindly, specifically Fabienne and Linda.

Staff at the front desk reception were very kindly, specifically Fabienne and Linda.

It was close to everything but the photos were not an accurate representation of the hotel. It is quite old and musty. It is still very clean, however. The bathtubs are slippery and dangerous.

It was close to everything but the photos were not an accurate representation of the hotel. It is quite old and musty. It is still very clean, however. The bathtubs are slippery and dangerous.

Bugs in bed (had to ask for another room, not one word from staff about it, like “sorry”, for instance). In general, outdated property in need of renovation, but perfectly located a few steps away from main landmarks.

Bugs in bed (had to ask for another room, not one word from staff about it, like “sorry”, for instance). In general, outdated property in need of renovation, but perfectly located a few steps away from main landmarks.

The hotel is very good for the area of Lourdes it represent a very good rating for the standards of the city . The location is excellent for a religious visit . The staff is very courteous and efficient.

The hotel is very good for the area of Lourdes it represent a very good rating for the standards of the city . The location is excellent for a religious visit . The staff is very courteous and efficient.

it is not worth the money to stay in this hotel

it is not worth the money to stay in this hotel

Booked a deluxe double with a balcony, checked in with staff that clearly couldn’t be bothered. On entering the room it clearly wasn’t a deluxe double, no balcony and a very small room, so on the way out I queried it, they insisted it was deluxe so I showed them what their website states is a deluxe and what you get in your room, we had nothing ! When we returned we realized we’d been given a coffee machine, ( it was filthy ) anyway I decided to let it go and enjoy our time there, I went to reception to buy the pods for the machine to be told I need to go to the bar to purchase them, get to the bar to be told reception has them ! Eventually after a few huffs and puffs they bring out a box of pods which is advertised all over the hotel as €12 I was charged €16. By this time I was over it and just paid. The housekeeping was barely existent, after 3 days we realized the sink was leaking and so was the toilet, I just cleaned them myself as I just didn’t have the energy to deal with the rude reception. On the plus side, the day we checked out the staff had changed and was very friendly.

Booked a deluxe double with a balcony, checked in with staff that clearly couldn’t be bothered. On entering the room it clearly wasn’t a deluxe double, no balcony and a very small room, so on the way out I queried it, they insisted it was deluxe so I showed them what their website states is a deluxe and what you get in your room, we had nothing ! When we returned we realized we’d been given a coffee machine, ( it was filthy ) anyway I decided to let it go and enjoy our time there, I went to reception to buy the pods for the machine to be told I need to go to the bar to purchase them, get to the bar to be told reception has them ! Eventually after a few huffs and puffs they bring out a box of pods which is advertised all over the hotel as €12 I was charged €16. By this time I was over it and just paid. The housekeeping was barely existent, after 3 days we realized the sink was leaking and so was the toilet, I just cleaned them myself as I just didn’t have the energy to deal with the rude reception. On the plus side, the day we checked out the staff had changed and was very friendly.

Awful breakfast one of the worst I had serving old bread, some staff don't speak English at all and are not helpful, doesn't remotely look like a 4* hotel

Awful breakfast one of the worst I had serving old bread, some staff don't speak English at all and are not helpful, doesn't remotely look like a 4* hotel

The hotel is in excellent location and few minutes walking from the churches, restaurants and shopping.

The hotel is in excellent location and few minutes walking from the churches, restaurants and shopping.

Negatives- Rooms felt small and claustrophobic. Also decor was out dated. Positives -Staff was super nice. Not too far from the Lourdes sanctuary.

Negatives- Rooms felt small and claustrophobic. Also decor was out dated. Positives -Staff was super nice. Not too far from the Lourdes sanctuary.

I originally booked this property because of its location and the shuttle service it offered through Expedia. I called the day before my arrival and spoke to someone at front desk to arrange for the shuttle service and I was told it would be there waiting for us. Once we arrived at the airport, the surprise was that the hotel does not offer the shuttle service, and we had to wait over an hour for a taxi that we called to pick us, in the middle of the night, after the airport had closed on us, and we had to pay €150. Not a pleasant experience at this hotel, I would not stay here again.

The Hotel Astrid is closed.

The Hotel Astrid is closed.

It was good very close to everything . The only thing I dont like the smell of the carpet . Odor of elderly people and the breakfast is not good . You can’t request egg omelet . Same breakfast every day .I will not recommend to have breakfast buffet for 4 days stay .

It was good very close to everything . The only thing I dont like the smell of the carpet . Odor of elderly people and the breakfast is not good . You can’t request egg omelet . Same breakfast every day .I will not recommend to have breakfast buffet for 4 days stay .

Very short walk to the Basilica; a lot of good restaurants in the area

Very short walk to the Basilica; a lot of good restaurants in the area

We had a very good and comfortable stay in hotel astrid.The staff were friendly and speak english .So we had no language barrier.The sanctuary is very close to the hotel,just few minutes walk.Overall we had an excellent experience.